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Official Sony XBR2 (60" & 70") Owner's Thread - Page 201

post #6001 of 11979
Quote:
Originally Posted by EricBergan View Post

It's true - who knew the 70" sets shrink with usage...

It's fun to watch peoples faces when they see mine the first time!
One of my buddies from work, busts up laughing every time he sees it.
He says "Dang, Thats a big TV"
It doesn't seem so big to me anymore!
post #6002 of 11979
Quote:
Originally Posted by highheater View Post

Where do you think you got your first two sets? Probably returns from someone else. Exactly where does everyone think all these returns go? It would be interesting to hear from some store personell. We may all feel we have the right to cherrypick an item we are spending $5000 for but there is a cost to the industry that is reflected in prices we all find too high.

So the next time you wonder why the prices aren't falling fast enough check the loading dock to see if your item is going back to the manufacturer. Worse yet when you wonder why you got 3 bad SXRDs in a row check to see if your first two sets are back out on the floor.

Highheater,

Now, I am not quite sure if you were taking a shot at me or not. If you were, let me just say that I feel after spending the amount of money that this set costs, I have every right to return it, considering the issues they had. The first TV would shut down and go into error mode for no apparent reason after owning it for two days and the second set had convergence issue that were uncorrectable. We are not talking about me having to put my nose up to the screen to see the misconvergence, either. From a viewing distance of 8.5 feet, I could see the red 2-3 mm to the right and the green 1.5 mm to the left. It could not be adjusted out since the misconvergence only affected the upper left quadrant of the screen.

BTW, I only had two bad SXRDs in a row. I see the title of one my posts could be interpreted as three bad TVs.

So, if you weren't flaming me, no worries. If you were slamming the manufacturers, as I kind of think you were, then I am right with you. If you were taking a shot at me, then we agree to disagree. I will not tolerate a $4000.00 device to function as my last two sets did.

Best regards...Will
post #6003 of 11979
Quote:
Originally Posted by BWD69 View Post

It's fun to watch peoples faces when they see mine the first time!
One of my buddies from work, busts up laughing every time he sees it.
He says "Dang, Thats a big TV"
It doesn't seem so big to me anymore!

I know what you mean. I have a 60XBR2 in my condo... and after seeing it day in and day out... it just doesn't look that big to me anymore.

I know it's a big TV... but it has lost that 'Holy crap... look at the size of that TV' factor for me. Don't get me wrong, I still love this TV (and the 70 would be WAY too big for my room... I'm already at a 35 degree viewing angle )
post #6004 of 11979
Quote:
Originally Posted by highheater View Post

Where do you think you got your first two sets? Probably returns from someone else. Exactly where does everyone think all these returns go? It would be interesting to hear from some store personell. We may all feel we have the right to cherrypick an item we are spending $5000 for but there is a cost to the industry that is reflected in prices we all find too high.

So the next time you wonder why the prices aren't falling fast enough check the loading dock to see if your item is going back to the manufacturer. Worse yet when you wonder why you got 3 bad SXRDs in a row check to see if your first two sets are back out on the floor.

I doubt very much that "used" TV's are resold as new. My wife works for Sony and in their company store they sell (in addition to new items) what is called "B stock." These items are refurbished or have some cosmetic damage, and are sold at a discount.
post #6005 of 11979
Are there any insiders that have concrete information about what happens to the returned sets? Will's comments would indicate that in his instance his return ended up on the floor.

As someone who has read the SXRD threads for well over a year, I'm dismayed by the stories of people having to go thru multiple returns to get a good one.

The issues of return policy, warranty, and calibration are more important than the purchase of a specific set itself.

For someone contemplating buying this set, it would seem that they have to be prepared to 'fight like hell' to get the set of their desires. The cost of $ 5000 is just the entry fee.

Lest we hijack the thread into a discusion of the Sony business model, could someone offer solid information on where returned Sony XBR2 models go? Back to Sony for refurbishing? Retaped and back into stock on a store-by-store basis? Back onto the floor as a demo?

The answer to the above questions by store insiders might alleviate or confirm the fears of potential buyers. At least this one.
post #6006 of 11979
well, as someone who worked many years in the consumer products world, I can tell you they are supposed to go back to the mfg, for repair/resale as "b" stock, or something of that nature. If they are truly defective, then then should be returned to the mfg.

You can't stop a store from testing the return, deciding it is "perfect" and putting it back on the floor for sale; however, I am certain that Sony does NOT encourage this, but you cant stop a store from doing it on their own..

I can't imagine that the majority of folks here have EVER had to go through more than one TV to get a "perfect" one, and, if you buy from reputable retailers, it should NEVER happen to you.
But, if you buy from unknown, online sellers, trying to save as much as you can, then you obviosly run a much higher risk of getting a return/refurb/"b" stock item..Personally, I would NEVER buy a high end electronic item like this from ANYONE other than a known, reputable, retailer, but thats just me...

Don't be paranoid over posts like you see in this thread; remember, there are 5 or 6 problem stories posted here, but there are THOUSANDS of perfect sets that have been delivered, including the one I just bought last week from Tweeter...
Just my $.02...
post #6007 of 11979
Quote:
Originally Posted by CadoGuy View Post

I doubt very much that "used" TV's are resold as new. My wife works for Sony and in their company store they sell (in addition to new items) what is called "B stock." These items are refurbished or have some cosmetic damage, and are sold at a discount.

I would certainly agree with you on Sony's part. This would be fraudulant to misrepresent a product as "new". However, if the set never makes it back into Sony's hands that could be another story. Who knows what certain privately owned shops or even chain stores for that matter may do. It is not completely unfathomable that some shady merchant/manager has sent a TV right back out the door to some unsuspecting customer. In some cases it would be quite possible the customer would never know.....if the issues were minor enough.
post #6008 of 11979
its obviously bad business for a store to resell something that might be defective..in this highly competitive marketplace, just the chance that you might sell something defective, and piss off a customer so they never come back is risky business, and most reputable retailers would NEVER risk that..
Now, lots of people return things that are NOT defective, claiming they are, for whatever reason, and sometimes those items can make their way back on to the store shelves.
Anyone who works in retailer consumer electronics knows EXACTLY what I am talking about..
post #6009 of 11979
Quote:
Originally Posted by wase4711 View Post

its obviously bad business for a store to resell something that might be defective..in this highly competitive marketplace, just the chance that you might sell something defective, and piss off a customer so they never come back is risky business, and most reputable retailers would NEVER risk that..
Now, lots of people return things that are NOT defective, claiming they are, for whatever reason, and sometimes those items can make their way back on to the store shelves.
Anyone who works in retailer consumer electronics knows EXACTLY what I am talking about..

to add, nobody should ever pay full/new price for a product that is NOT factory sealed in the box. all retailers, like Best Buy, as far as I've seen, sell floor merch as like "display models" or "open box" at a discounted price.
post #6010 of 11979
i can attest to the fact that some retailers do put return merch. out as display models. i saw a mits being removed from the back of a guys pickup a few months ago. i was sitting in the parking lot waiting on my son. i noticed because they were having a heck of a time with it and they bumped it on the side of the tail gate causing a scratch on the side. a few weeks later i was back at the store and saw the same tv with the scratch out on display. the price wasn't marked down. but i believe the marked price is for new. sometimes they mark display models as such and sell them at discount. i can only recall purchasing a floor model of anything once and it was a washing machine that clearly had not been used. i generally steer away from display models of anything. if you don't have a new one in stock then get me a new one or I'll go elsewhere.
post #6011 of 11979
When I worked in retail, if someone brought back an electronic device that they said was defective, we would test it thoroughly. If it checked out OK, we would clean it and sell it as new. We called these "repacks".

The prime reason for this was that a substantial percentage of returns were not due to defects, but to customers not reading or understanding the instructions; customers deciding that they did not want the item after all; customers just wanting to use a device for a short period; customers who bought multiple brands and compared them side-by-side and other reasons not related to defects. I can't even begin to estimate the number of "defective" returns that worked perfectly.

And no, I won't say where that was.
post #6012 of 11979
Sony referbs their stuff and then sells it out of their outlet stores. I have one close to my home and bought my last TV there. A referbed 61" STD RPTV. Has been working great for years. I plan on buying the 70" in the next few weeks. The price they have on the referbs is $4300 and come with the complete Sony warranty and if you want, you can buy the 5 year extened warranty. This store is just north of Chicago, over the Wisconsin border.
post #6013 of 11979
Quote:
Originally Posted by TedO View Post

Sony referbs their stuff and then sells it out of their outlet stores. I have one close to my home and bought my last TV there. A referbed 61" STD RPTV. Has been working great for years. I plan on buying the 70" in the next few weeks. The price they have on the referbs is $4300 and come with the complete Sony warranty and if you want, you can buy the 5 year extened warranty. This store is just north of Chicago, over the Wisconsin border.

I got a BRAND NEW 70" at a local brick and mortar specialty HT store for $4299 about 5 weeks or more ago now! You should be able to do better than $4300 on a BRAND NEW unit! Check around your area. I got that price because I did also get a 5 year warranty, as well as an HDMI cable (AudioQuest), and home delivery and set up. Including 8.25% tax it was under $5200!
post #6014 of 11979
I looked at BB, Crutchfield and Tweeter, they were over $5k list and CC doesn't carry it (at least not on line)

If anyone knows of a place around Chicago, let me know. I would like to buy from a Sony dealer, not a third party resaler. I worry about warranty problems if I buy from an online dealer.
post #6015 of 11979
Quote:
Originally Posted by TedO View Post

I looked at BB, Crutchfield and Tweeter, they were over $5k list and CC doesn't carry it (at least not on line)

If anyone knows of a place around Chicago, let me know. I would like to buy from a Sony dealer, not a third party resaler. I worry about warranty problems if I buy from an online dealer.

I got my 70 inch from Tweeter for 4150 2 weeks ago; paid 399 for the 4 year in home, with one bulb replacement, and free delivery..

Just go into a Tweeter store, tell them you were quoted that price from ABT, and you would rather buy it from Tweeter for what-ever reason you can make up, and they will meet the price..

When I started this process about a month ago, the "best price" I was quoted was 4899; thats when I started the back and forth "price matching" story with Tweeter/Best Buy-Magnolia/ABT....Dont bother with Circuit City, as they do not carry the 70 inch model..
post #6016 of 11979
Hey guys I got the 60 inch xbr2 last night, The image looks excelent exept for one thing.

I noticed while playing lost planet ( alot of white -snow-) that there seemed to be grain on the picture. I read up on the SSE and Im not sure if this is it. I then went up close to the screen and I saw that on any color from any source I get noise on the picture, there are grains constantly moving like if it was some sort of static...

I was wondering if you guys could tell me if this is normal or not? is this the SSE?

Im also thinking it could have something to do with my wall plug, I tried pluging in one of those surge protectors and I didnt do anything (thou I admit its a cheap surge protector) I can try plugging in my pc's UPS and see if it filters the eletricity better if that indeed is the case.

What do you guys think? thank you!
post #6017 of 11979
Quote:
Originally Posted by ultrarobotninja View Post

What do you guys think?

Don't stand so close to the screen.

How close to the screen do you have to be to see this?

If it's moving it's not my kind of SSE.
post #6018 of 11979
how about giving the tv 100 hours to break in, as has been mentioned many times here..also, what kind of source are you using? What kind of connection? did you try another cable to see if that made a difference?
there are dozens of things that affect PQ, but you havent mentioned anything about your complete set up, so its impossible to even guess if there is something wrong or not...

As ht said, if you are right up on the screen, you are too close..6-8 ft minimum distance for that size screen..
post #6019 of 11979
Quote:
Originally Posted by ultrarobotninja View Post

. I then went up close to the screen and I saw that on any color from any source I get noise on the picture, there are grains constantly moving like if it was some sort of static...

!


i see this also. but only extremely close to the screen, like inches away. i thought it was normal because i see the same thing on display models at stores. i cant see it unless i'm right up on the screen. how far away are you sitting?
post #6020 of 11979
Quote:
Originally Posted by strutter View Post

i see this also. but only extremely close to the screen, like inches away. i thought it was normal because i see the same thing on display models at stores. i cant see it unless i'm right up on the screen. how far away are you sitting?

Thanks for the responses guys, I am about 8.5 ft away. What I see in the game seems like a texture on what is the white parts (snow or sky or anything of light color) . I was using my xbox 360 on component when it first observed it. but its also there on my ps3 via hdmi. it seems the brighter the picture and the lighter the color the more its noticible.

the moving particles are only really seen when im really close to the screen, I just mentioned it because i thought they were the cause of whatever it is I see on light colors. ( I see it all the time ,not sometimes)

Would this go away after 100 hours?
post #6021 of 11979
While watching HD basketball game, when the player moves and the camera moves fast, I see grains constantly (something sort of static for a second or two) throughout the whole game. But the picture was very clear when there wasn't much movement. When I watched the same basketball channel last week, I didn't see any kind of statics. I also sit 14 feet away and using OTA Antanna (1080i channel). Thanks in advance.

My setting:
Advanced Iris: Auto 2
Picture: 88
Brightness: 50
Color: 49
Color Temp: Warm 2
Sharpness: 0
Noise Reduction: Off
DRC Mode : MODE 1
Advanced Settings:
Black Corrector: Off
Gamma: Off
Clear White: Off
Live Color: Off
Detail Enhancer: Off
Edge Enhancer: Off
White Balance: Default (No changes)
post #6022 of 11979
Quote:
Originally Posted by Dinomon View Post

Yesterday while watching HD basketball game, when the player move fast and the camera moves with them, I see grains constantly (something sort of static for a second or two). But the picture was very clear when there wasn't much movement. When I watched the same channel last week, I didn't see any kind of statics. I also sit 14 feet away and using OTA Antanna (1080i channel). Thanks in advance.

It's a television...
post #6023 of 11979
Turn the DRC off when watching HD ....
post #6024 of 11979
Quote:
Originally Posted by G.B. View Post

Turn the DRC off when watching HD ....

How about the Color Temp, Detail Enhancer and Edge Enhancer?
post #6025 of 11979
Most of all of that off. Your DRC if You turn it off on 1080 I & 720 P on each input turn off DRC. But when it goes to 480 I or P it will come on, less You turn it off. Don't need Enhancer for HD but sometimes helps none SD... Live Color adds to much red push. so most say off. Here is a good review... http://ultimateavmag.com/rearproject...br2/index.html or http://reviews.cnet.com/Sony_KDS_R60...pdtl-list&ar=o
post #6026 of 11979
Quote:
Originally Posted by ultrarobotninja View Post

Thanks for the responses guys, I am about 8.5 ft away. What I see in the game seems like a texture on what is the white parts (snow or sky or anything of light color) . I was using my xbox 360 on component when it first observed it. but its also there on my ps3 via hdmi. it seems the brighter the picture and the lighter the color the more its noticible.

the moving particles are only really seen when im really close to the screen, I just mentioned it because i thought they were the cause of whatever it is I see on light colors. ( I see it all the time ,not sometimes)

Would this go away after 100 hours?

guys, is it normal will it go away in 100?
post #6027 of 11979
Quote:
Originally Posted by ultrarobotninja View Post

Thanks for the responses guys, I am about 8.5 ft away. What I see in the game seems like a texture on what is the white parts (snow or sky or anything of light color) . I was using my xbox 360 on component when it first observed it. but its also there on my ps3 via hdmi. it seems the brighter the picture and the lighter the color the more its noticible.

the moving particles are only really seen when im really close to the screen, I just mentioned it because i thought they were the cause of whatever it is I see on light colors. ( I see it all the time ,not sometimes)

Would this go away after 100 hours?

If its a finely distributed sparkly effect that is most visible in white, yellow, etc. areas regardless of motion then its most likely SSE caused by the screen texture and its not going to go away over time. Reducing brightness can help make it less noticeable, as can looking into the picture rather than at the surface of the screen.
If its more coarsely distributed randomly moving/pulsating dots (tiny blocks) in areas of sky, walls, and the like then its most likely compression noise or grain (the source may be a movie with grain for example). If you have PVR (such as a Tivo) or DVD you can pause the picture and the noise/grain "dots" should freeze in place. Or, try cranking noise reduction up to max and that noise will probably go away due to being filtered out (but you'll lose fine detail and pick up ghosting/smearing/blur during motion).
If its larger blocks that appear during fast motion (such as in fast action sports) and/or complex areas of a picture like fire, waves, etc. then its most likely macroblocking and is due to an over-compressed or bandwidth-limited source.
As this stuff is in the source its not going to go away as the TV ages but it will be less noticeable with better source material and good settings on the TV. Btw, you're going to see this kind of thing on just about every TV, and SSE on every rear-projection TV.
P.S. Congrats on going with the 60XBR2
post #6028 of 11979
Quote:
Originally Posted by audiomixer View Post

It's a television...

Remember the comment about the retarded monkey of you know who? Well, he strikes again!
post #6029 of 11979
Quote:
Originally Posted by bourmb View Post

Remember the comment about the retarded monkey of you know who? Well, he strikes again!

Don't....feed...the monkey! I just got the stain out of the rug...

post #6030 of 11979
Quote:
Originally Posted by WaldorfSalad View Post

If its a finely distributed sparkly effect that is most visible in white, yellow, etc. areas regardless of motion then its most likely SSE caused by the screen texture and its not going to go away over time. Reducing brightness can help make it less noticeable, as can looking into the picture rather than at the surface of the screen.
If its more coarsely distributed randomly moving/pulsating dots (tiny blocks) in areas of sky, walls, and the like then its most likely compression noise or grain (the source may be a movie with grain for example). If you have PVR (such as a Tivo) or DVD you can pause the picture and the noise/grain "dots" should freeze in place. Or, try cranking noise reduction up to max and that noise will probably go away due to being filtered out (but you'll lose fine detail and pick up ghosting/smearing/blur during motion).
If its larger blocks that appear during fast motion (such as in fast action sports) and/or complex areas of a picture like fire, waves, etc. then its most likely macroblocking and is due to an over-compressed or bandwidth-limited source.
As this stuff is in the source its not going to go away as the TV ages but it will be less noticeable with better source material and good settings on the TV. Btw, you're going to see this kind of thing on just about every TV, and SSE on every rear-projection TV.
P.S. Congrats on going with the 60XBR2

Hey Waldorf!! thanks for checking up on me, yeah I decided the texture I saw was SSE and Im going to try not to look at it. The other moving particles I dont know what they are but i noticed on vga mode they are miniscule and only viable with my eye almost touching the screen, over hdmi on ps3 also miniscule but on 360 over component they seemed bigger to the point I could spot them over at the couch at times. I changed to 720 on the 360 settings and it seems to have reduced it alot thou. too bad the vga wont do 1080p, did anybody find a fix for this? id love to plug in the 360 there and get 1080p
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