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Harmony 1000 (3.5 inch screen) - Page 49

post #1441 of 1504
I just found this forum here on AVS and am shocked and sorry to hear that so many are having issues with the 1000. I have had it for about a month now (early Christmas present to myself) a love it. I was having some issues with the 1000 and learned a few lessons that seamed to alleviate these problems.

1. Configuration Software lock-ups - this was happening often until I disabled my McAfee software. No more software lockups. Just timeouts every now and then.

2. Moving from screen to screen on the remote could be slow at times - I reduced the number of favorites icons and custom buttons to an absolute minimum and the screens got much faster. There is still a small delay at times, but nothing more than 1 second.

3. High pitch whine when in charger during slide show - reduced the brightness of the screen and the whine became minimum.

4. Equipment getting out of sync - A. Turned off the CEC (HDMI) controls. B. Got the RF Extender and secured the IR emitters directly on the equipment IR sensors. I have had no more sync issues after making these two adjustments.

Besides these things (#3 is a minimal problem) I am very happy with the remote. The remote itself has never locked up nor have I had to remove the battery for any reason. I just stay within the confines of the remote capabilities and it seems to work great. And my wife and kids can now operate all of equipment without calling me at work.

I hope this helps someone.
post #1442 of 1504
That's great info, but if you are within the return period for your remote you may want to think about returning it and picking up the 1100. It is the new version of the 1000 and it is supposed to have fixed many of the 1000's issues.
post #1443 of 1504
Well, that would be nice but I bought the remote brand new for $245 on eBay. It is reasonable to assume that the 1100 won't come close to this price anytime soon. Like I said, I am not having any problems from my remote but thanks for the suggestion.

Two other lessons I learned that I forgot to write about:

5. I had a custom command disappear for no reason at all after I synced. This was the "DVR" command for my Dish Network VIP-722 receiver. I was SHOCKED that this IMPORTANT command was not in the Logitech database. So I had the remote learn the DVR command and no problem for about 2 weeks. Then, low and behold, I synced and the custom command was gone. I looked in the list of commands in the software and the DVR command went from the bottom of the list of learned commands to be placed in alphabetical order of the standard commands. I theorize that Logitech reviewed this command and decided to put it in the database as a standard command and for some reason, the Logitech remote software cannot handle this and thus, my DVR command was gone. I selected the standard DRV command (that is now a part of the database) and I haven't had a problem since. Remember, this is just a hypothesis.

6. When I installed the extender, I found that a couple of pieces of equipment would not accept the IR command from the IR emitter with the IR emitter covers installed. I removed the covers for those components and have had no problems missing command.

Just my two cents.
post #1444 of 1504
I am glad I can reorder what components are turned on during the start of an activity, but does anyone know if you can reorder the rest of the commands in that activity? For instance:

How it was setup by the Logitech Software
Turn on Blu-ray
Turn on AV Receiver
Turn on TV
Switch TV to HDMI1
Switch AV Receiver to DVD


How I'd like it setup
Turn on Blu-ray
Turn on AV Receiver
Turn on TV
Switch AV Receiver to DVD
Switch TV to HDMI1
post #1445 of 1504
Quote:
Originally Posted by drblank1 View Post

I am glad I can reorder what components are turned on during the start of an activity, but does anyone know if you can reorder the rest of the commands in that activity? For instance:

How it was setup by the Logitech Software
Turn on Blu-ray
Turn on AV Receiver
Turn on TV
Switch TV to HDMI1
Switch AV Receiver to DVD


How I'd like it setup
Turn on Blu-ray
Turn on AV Receiver
Turn on TV
Switch AV Receiver to DVD
Switch TV to HDMI1


I dunno how to do it. Just checked. However, You can send an email to Logitech and typically by the next day, whatever you need is done.
post #1446 of 1504
I've had it for about 2 years. I've always had issues with it. It's never worked quite the way it should, and 9 times out of 10, it doesn't work properly. I've updated the software and firmware ad nauseum.

So, anyway, my question is, what's a good non-logitech alternative for a good universal remote? I'd also like to get one that is verticle as opposed to horizontal. Does anyone have any recommendations?
post #1447 of 1504
Quote:
Originally Posted by vhato View Post

I dunno how to do it. Just checked. However, You can send an email to Logitech and typically by the next day, whatever you need is done.

Thanks for checking. I'll send them an email.
post #1448 of 1504
I had gone quite a few weeks without the runaway volume problem but just got blasted with it again. I think I have run out of all the possible tweaks to solve the problem. Can't imagine there are any further variation on timings and device repeats that would solve the problem. I can't see any rhyme or reason as to when it occurs. Sometimes the volume on the Denon AVR changes in proper 0.5 dB intervals. Sometimes it insists on jumping 1.5 dB at a time. And sometimes it runs away . . . .

My only remaining theory is that I recall running across references in a variety of locations to the fact that there are different versions of the boards used in the Logitech 1000. Probably true of the RF remote as well. I wonder whether the early production models are more prone to this. Or whether Logitech's programming is just too buggy to address the problem, and that when there are memory leaks (or some such things) over the course of days or weaks, the system then fails and problems begin to crop up.

I'm also skeptical that the 1100 will make life any better for people, given that it seems to be the same device re-branded into a prettier package. It would appear that Logitech just isn't committed to making a remote at this price point that actually reliably works. Given that I have minimized the annoyances and the family knows the existing limitations, I'll just live with the device until something markedly better comes along. I certainly don't want to go with a solution that is more expensive or requires custom installation.
post #1449 of 1504
Tom, your experience regarding the volume control is one that I can empathize with, as I have the same exact issue with my 3808ci.

I have a custom rack in a closet, which is why I invested in the wireless extender. It is such a PITA when I have to constantly pull the whole rack out to access the WE. As of late, I have been having problems with my Harmony communicating with my Pioneer Elite BDP-05fd. I use the miniplug option on the back of my components to the WE, as I hate the IR emitters over the face of my components. All of the other components seem to work, but the darn BD player just won't respond at all. I have tried bypassing the WE, to no avail.

Is there anyone using the H1000 with a BDP-05? Is this a known issue?

If it weren't because my fiance' would not be able to use the system without it, I would've chucked it a long time ago. It is so frustrating.
post #1450 of 1504
Quote:
Originally Posted by Fanaticalism View Post

Is there anyone using the H1000 with a BDP-05? Is this a known issue?

I understand your frustration. I just rebuilt my Dad's (whose 94 Yrs/old) Stereo System with an Adcom GTP-602 Tuner / Preamp and a Sony CDPCX355 300 disc Mega CD Changer. I can make the GTP-602 Sing from the Wireless Extender and the Sony sits there not accepting ANY commands.The Adcom is connected direct to a mini-plug connection (IR In) and the Sony through Emitters Even the 'Learned' commands do not work.

Can anyone tell me if it is possible the codes are all wrong for this device? I know the system works since I can do everything from the 1000 to the Adcom
Tuner / Preamp. Could the codes have been corrupted or erased during a firmware update? Customer Service has not been of much help.
post #1451 of 1504
Quote:
Originally Posted by Whisperjet View Post

I understand your frustration. I just rebuilt my Dad's (whose 94 Yrs/old) Stereo System with an Adcom GTP-602 Tuner / Preamp and a Sony CDPCX355 300 disc Mega CD Changer. I can make the GTP-602 Sing from the Wireless Extender and the Sony sits there not accepting ANY commands.The Adcom is connected direct to a mini-plug connection (IR In) and the Sony through Emitters Even the 'Learned' commands do not work.

Can anyone tell me if it is possible the codes are all wrong for this device? I know the system works since I can do everything from the 1000 to the Adcom
Tuner / Preamp. Could the codes have been corrupted or erased during a firmware update? Customer Service has not been of much help.

I just got the Sony CDP-CX355 over Christmas and although I do not use the extender my 1000 controls the Sony changer perfectly. Did you try controlling the player directly with the 1000 without the extender just to see if that works for you? If so and it works it's an issue with the extender. If support isn't helping you much you could try heading over to the Logitech forums (on their website), I find people there very helpful and knowledgeable.

Thanks,

Rod
post #1452 of 1504
I want to add a light control to my room that will allow me to turn on/off the lights from the Harmony 1000. I don't need anything real complex like scences. I looked at Lowes but not sure if any of them work with the Harmony. They all seemed to have a module that went in the fan canopy and then a wall switch. I want to avoid pulling the fan down to put in a module so wondering what everybody else had done for light control? Anybody?

Thanks.
post #1453 of 1504
Anyone know if there's a way to add a device to an activity but NOT have it turn on automatically?

Specifically, I have a "Listen to Cable" theme that switches on the receiver and the cable box, and then switches the channel to our favourite music channel. There are times when we want to know what song or artist we are listening to, so I want to add a TV power button to the activity. If I add the TV 'device' to the activity, it gets turned on automatically and I can't find any place to change this behaviour.
post #1454 of 1504
Just add it as a device and don't include it in an activity. Then add the power on/off.
When you need song/artist switch to that device. You can go to devices while in any activity.
post #1455 of 1504
Quote:
Originally Posted by JFISHER View Post

I want to add a light control to my room that will allow me to turn on/off the lights from the Harmony 1000. I don't need anything real complex like scences. I looked at Lowes but not sure if any of them work with the Harmony. They all seemed to have a module that went in the fan canopy and then a wall switch. I want to avoid pulling the fan down to put in a module so wondering what everybody else had done for light control? Anybody?

Thanks.

I use Lutron Maestro IR controlled dimmers to control my lights. Not sure how well it would work with a fan though (if your fan runs off the same switch as your lights).

Quote:
Originally Posted by JohnnyG View Post

Anyone know if there's a way to add a device to an activity but NOT have it turn on automatically?

Specifically, I have a "Listen to Cable" theme that switches on the receiver and the cable box, and then switches the channel to our favourite music channel. There are times when we want to know what song or artist we are listening to, so I want to add a TV power button to the activity. If I add the TV 'device' to the activity, it gets turned on automatically and I can't find any place to change this behaviour.

Use your TV's original remote to learn the TV power command into your DVR device as TV Power or something like that. Then you can add it as a soft button in your listen to music activity.

One thing I should mention is that it is not good to turn a TV on and off rapidly, so I wouldn't recommend you using this often. If you do leave the TV on for a while don't just shut it back off immediately.
post #1456 of 1504
Thanks, Beerstalker! I remember now thinking of that solution once - but I had forgotten about it.

citico, that's what I do now, but it involves way too many button presses.
post #1457 of 1504
Over the last couple of years I have had a continuous battle between wanting to toss the H1000 remote out the window and it working just fine. Sometimes it would lock up (grrrrr!) and every time I had to update something with the remote software the experience was frustrating to say the least. I hadn't connected the thing to my computer for an update for about a year until this week. I had two new components replace two key components in my system and so I was forced to update virtually every activity the remote was programmed for (new blu-ray to replace old, new plasma panel to replace old). The blu-ray player was so new that it wasn't even in Logitech's database yet (yes, IR command programming sweetness too!), but the plasma panel was.

I updated the Remote software on the computer and and the firmware on the remote. I also decided to do away with the RF extender since I don't think that it was truly necessary with how I had things physically configured.

I was pleasantly surprised with the experience this time around. No more lack of recognizing that the remote was connected via USB during programming. Even though the Blu-ray player was completely unrecognized, the software was able to get most of the IR codes correct, I just had to add a few. All of the activities were slightly improved in terms of what functions were mapped to what buttons on the screen of the H1000. Some devices that had been poorly supported for a long time now worked well without me having to manually add buttons and make the thing understand what the device really was (e.g. Apple TV). No more weird "double presses" sent by the remote when talking to devices. It's a pretty good list of improvements.

In the end it was my first painless programming experience with the H1000 and everything worked correctly the first time (except that I decided to go back and add a couple of buttons to every activity to control the displayed image aspect and change the video mode of the panel [isf-day/night, etc.] -- even that worked correctly).

Now we'll just see if the occasional lock-ups go away.

In summary, while I still have a bitter taste in my mouth from the whole Z-Wave episode, Logitech has clearly been making steady improvements over the last year. Shame that they didn't do it for the product launch.

...or it could all be down to the elimination of the RF extender.
post #1458 of 1504
A lot of my problems were attributed to the RF extender. Once I removed that, things are working better....

Better meaning the remote only locks up half of the time with the new firmware, the volume runaway only happens sometimes, and the refresh between screens is still unbearably slow.

With the RF extender gone I find this remote horribly unergonomic. It's a very awkward situation to point the remote straight and read the screen at hte same time. Most of hte time now I'm holding the remote vertical and sideways.

Has anyone had luck with Logitech replacing their 1000 with a different model? I'd willingly give up mine for a One or 1100 at this point.
post #1459 of 1504
I sent an email about a month ago and finaly spoke with Level 2 customer service yesterday and they are going to replace my remote. Does anyone know if it will be new or a refurb??
post #1460 of 1504
Switched from Comcast to DirecTV a couple of months ago. Anybody know how to program into the Logitech the hyphen sign that DirecTV uses for some of the HD stations? I tried just typing a - in the program, but that doesn't seem to work.
post #1461 of 1504
Quote:
Originally Posted by Tom Koegel View Post

Switched from Comcast to DirecTV a couple of months ago. Anybody know how to program into the Logitech the hyphen sign that DirecTV uses for some of the HD stations? I tried just typing a - in the program, but that doesn't seem to work.

the "-" key is in the database as "Number-". It can be routed to any button or added to any screen. I added it to a different page with the "-" and the "Enter" key, which is also in the database as "NumberEnter".
post #1462 of 1504
Thanks! I programmed the "-" key to the asterisk (*) and the enter key to the pound (#) and I'm good to go. I also discovered that the problem with my programming of "-1" channels was that I was programming a leading zero that DirecTV didn't like. The correct sequence is either xxx-1 (in which case the DirecTV pauses for a couple of seconds waiting for further entry, but then tunes the channel) or program it as xxx-01 (in which case the box tunes immediately).
post #1463 of 1504
I'm new to using the 1000 with the RF Extender. In fact I'm setting up my first activity. I've done a search on "3416" and found three hits that aren't related to the problem that I'm having.

Our PVR (Motorola/Comcast) DCH-3416) is not always reacting to it's power on/off commands through the RF Extender. When I use the activity button the 3416 is missing the "power" command.

When I use the "Device" "Power" command directly, it's working. I've tried several other 3416 commands, and they all seem to work.

The "power on" order for "Watching TV" is PVR, TV, AV receiver.

I just tried again from another viewing location, and "Watching TV" failed to turn on the PVR, but using Device, PVR, Power worked from the same. location. Most of the time Help/PVR will turn the PVR on, but it won't always turn it off.

The DCH-3416's own remote doesn't always turn it on or off.

Is there a way I can extend the time that the Power command is being transmitted to the DCH-3416? Any ideas are appreciated.

Like most wives, mine expects things to work.
post #1464 of 1504
Quote:
Originally Posted by htwaits View Post

I'm new to using the 1000 with the RF Extender. In fact I'm setting up my first activity. I've done a search on "3416" and found three hits that aren't related to the problem that I'm having.

Our PVR (Motorola/Comcast) DCH-3416) is not always reacting to it's power on/off commands through the RF Extender. When I use the activity button the 3416 is missing the "power" command.

When I use the "Device" "Power" command directly, it's working. I've tried several other 3416 commands, and they all seem to work.

The "power on" order for "Watching TV" is PVR, TV, AV receiver.

I just tried again from another viewing location, and "Watching TV" failed to turn on the PVR, but using Device, PVR, Power worked from the same. location. Most of the time Help/PVR will turn the PVR on, but it won't always turn it off.

The DCH-3416's own remote doesn't always turn it on or off.

Is there a way I can extend the time that the Power command is being transmitted to the DCH-3416? Any ideas are appreciated.

Like most wives, mine expects things to work.

try increasing the inter device delay. Since it works when sent individually but isnt reliable when sent during a stream of other commands, the PVR may be seeing commands meant for other devices and not responding to it's own

Also if you are currently using a single power toggle command, see if there are actually discrete power on and power off commands that can be sent at the box multiple times, and do nothing if it is already off/on appropriately. In general using discrete codes makes things less painful
post #1465 of 1504
Quote:
Originally Posted by scarecrow420 View Post

try increasing the inter device delay. Since it works when sent individually but isnt reliable when sent during a stream of other commands, the PVR may be seeing commands meant for other devices and not responding to it's own

Also if you are currently using a single power toggle command, see if there are actually discrete power on and power off commands that can be sent at the box multiple times, and do nothing if it is already off/on appropriately. In general using discrete codes makes things less painful

Thanks for the suggestions. According to wikibooks.org the Motorola STBs don't have discrite ON/OFF.

Will increasing the Inter Device Delay work it the PVR is the first device in the Power On list? Wouldn't the Power Toggle be the first command issued?

This stuff look easy, but I'm not so sure that it is.
post #1466 of 1504
I tried "Watch TV" from the component room and discovered that the DVR is powering on and off again very rapidly.

The Actions for "Watch TV" are:

Pioneer TV "is on"
Motorola PVR "is on"
Denon AV "is on"
Other "all off"

Motorola PVR "tuner"
Pioneer TV "Input 4"
Denon AV "DVD"

I'm not sure what Motorola PVR "tuner" is doing since there is no such command on it's remote. I would have expected that the command would have been something like Motorola PVR "cable". The connection is HDMI PVR | OPPO switch | Denon AV | Pioneer Kuro. The switch seems to be working and selects any input device that's on.

Since the Motorola has only a toggle for power, it seems like the Harmony remote is doing two power commands instead of one -- toggle on, then much less than a second later, toggle off.

Is it possible to check the hex code for an activity?

I think I'll create an activity that does nothing but turn on the cable box.
post #1467 of 1504
Quote:
Originally Posted by htwaits View Post

I think I'll create an activity that does nothing but turn on the cable box.

Well that didn't work. There was no sign of a rapid on/off. It just stayed off. The direct command "power" from the device list of commands worked as usual. The remotes "off" button didn't turn the PVR off either.

I'm off now for some other kinds of fun.
post #1468 of 1504
Quote:
Originally Posted by htwaits View Post

Well that didn't work. There was no sign of a rapid on/off. It just stayed off. The direct command "power" from the device list of commands worked as usual. The remotes "off" button didn't turn the PVR off either.

I'm off now for some other kinds of fun.

There are a variety of Harmony settings that might be contributing to this, all of which are interactive. You have already been playing around with one set of them--the delays. Another possibility is "Device Repeats." The Harmony cheats to get around the problem created because many devices react in different ways to IR commands. The default setting, I believe, is for the Harmony to repeat 3 times every command. Now, if your DCH-3416 were seeing all of these commands individually, it would go ON OFF ON again and you'd be fine. (Since you discovered that it doesn't have discrete power on/offs.) My guess is that the DCH-3416 is seeing two separate commands out of the three that are being sent, one on and then one off. So your 3416 is turning on and off. I suppose it is possible that the 3416 is not seeing even all THREE repeats, or that your default repeat is for some reason set lower--and thus that having more repeats would be better. Not quite sure why you'd have a different result by manually turning the power on with the Harmony 1000 device control. But you may want to change the device repeat. There may be some simple way to get to this setting in the Harmony software, but I can no longer remember it. You can find it, though, by going to the Device tab, hitting Settings for the 3416, select the Troubleshoot button, click Next, ignore the popup to send an email to Logitech's lame technical support then select the button for "3416 responds to some commands either too many times or only occasionally." You can then tweak device repeats.

As I say, this tends to be interactive with the device delays, so you may find that you solve your power on problem and then the remote is not responsive enough to commands to, say, change channels. And if you have to add repeats to get the device to turn on, then you'll get yourself some nasty effects when changing channel and volume.

Let us know if this works.
post #1469 of 1504
I see from the Logitech website that they have released an adapter to allow their remotes to talk to the PS3. This will allow those of us who are currently using two remotes (Harmony plus the Bluetooth Remote from Sony) to get back to just one--at least when we are watching blu-ray movies on the PS3. (One doubts that anyone would use a Harmony to do actual gaming.) And apparently one can connect the PS3 adapter directly to the Harmony RFExtender and avoid the need for the PS3 adapter to be in line of sight of the Harmony.

Logitech Knowledgebase re connecting PS3 adapter to RF Extender

Anybody try this? How well does it work? I continue to be frustrated with the reliability issues of the 1000 and am mulling over whether to abandon my principles and buy an 1100 or move to some other universal remote entirely. I thus hesitate to invest the $70 or so the PS3 adapter would cost me.
post #1470 of 1504
Quote:
Originally Posted by Tom Koegel View Post

Let us know if this works.

Thanks. I will.

Right now I've been trying to use their forum for remotes. I posted, got a good reply, and tried to post a response. Even though I had already signed in, clicking "reply" took me to the sign in screen. OK, I entered my email/password again. The result is always a return to the sign in screen.

So now I need help with my second Logitech problem.
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