TWC Consumer Input Thread - Page 6

Diana,

A few dumb and not so dumb ideas.

My old Pace HD box did not have grey side bars, my SA8300HD DVR does. Would like to have ability to choose between black side bars and several steps of grey. Hell, throw in some color options as well. Maybe even some soft patterns. Holiday specials like candycanes for Christmas, etc. Customizable even.

Also, an interum stretch mode between 4:3 and 16:9, like perhaps 14:9, would be nice.

Need to be able to delete undesired channels from program grid. Need to be able to choose "All Channels", "Subscribed Channels", "Sports", "Movies", "Favorite Channels 1", "Favorite Channels 2", etc.

Channel Scan, with a variable duration setting.

Backlit Programmable Remote.

Streaming Wi-fi audio output.

XM radio instead of Music Choice, or as a subsription option.

Now that Navigator is being deployed to test areas a couple of questions.Is the Navigator being deployed the final product or will other features be added?Some comments i have seen is that the look is not that great.Just wonder if it is a work in progress or a finished product.

I would like to see a status bar showing how full the hard drive is.

More color options in the 8300 HD DVR on screen guide.

16:9 guide

HD movies on Demand shold be with the rest of the On Demand channels, I dont see why we should pay for the ability to access this channel and then have to pay to watch the movie.

I wrote:

2) Channel lineup online shows either Adelphia tier structure or TW tier structure, depending on whether I choose when I first got cable service as before or after September 18, 2006. Literature received today (see above) only shows the channels listed by their Adelphia "tiers". Again, what's the story?

Well..looks like someone's listening. The channel lineup site has been amended to clarify the whole "September 18" thing. Apparently, If you're keeping your Adelphia package, you're before September 18. If you're on, or planning to change to a TWC "package" you're after September 18. Thanks Diana!!!

Today is lineup change day for Moorpark - I believe we're the first in SoCal to get it, makes sense to try a small market first (34000 people) and iron out the issues there. I don't expect any problems, but I'l check tonight and report back.

Excellent!

Unfortunately in the raleigh/durham area we have a package called "HD Suite" and it has several additional HD channels, one of them being HD Movies on demand. So not only do you have to pay for the HD suite but then you have to pay to watch the HD movies on demand. I would just like the ability to have access to this channel without having to pay for a package. It should be accessible like the regular movies on demand are.

That is a bit of a double-whammy, no? It should be de-tiered ASAP. What a rip!

Well, lineup change has gone without a hitch - bizarrely, we're now back to an Adelphia logo on the guide!

It was all a big ruse, Time Warner is actually changing their name to Adelphia!

Can I take it that the "clamping license" is much like a "limiter" that limits bandwidth on a channel?

I think you implied that SDV will only be possible once "Mystro" is deployed, can you confirm?

Hi Diana, NYC here

I would like to echo some previous calls for having XM music on the Music channels in lieu of musicchoice, mainly because I as well as many of my friends are XM subscribers and it would negate the need for paying for another additional sub to have XM in the home (I have it in my car currently).

Additionally, will it ever be possible to use the DVR more like a VCR in regards to timing a recording? This has really become an issue for me as of late - I've been trying to record episodes of the newly enhanced & remastered Star Trek episodes (shown here on NBC at an ungldly time of the moning on Mondays) and for whatever reason the show starts at a different time than is tagged in the prgram guide - as a result I either miss the beginning or end of it, sometimes by half an hour! I have changed recording options to extend the recording by half an hour but I can only extend the start time by ten minutes. It would really be helpful if I could just schedule the DVR to record a block of time, say from 2AM to 4AM or something, this whay I'd get the whole episode and FF through whatever else it records.

Lastly, I'd love to see MR-DVR happen soon. Right now I have three boxes (8300HD in the living room, a pace box in the den & a pace box in a second bedroom) and fighting for the Living room TV to watch recorded programming is common in my house. Being able to watch on any box would really be beneficial - I know it's still being tested but I hope there's a big push for it.

Thanks for reading & giving the members of this forum attention that almost never happens in today's corporate environment!

The guide shows which teams are in each game as I hilight the individual entries in the guide, but if I look at the Extra Innings channels, it just looks as though there are a half dozen channels each showing "MLB Baseball." The only two ways to know which games are on which channels are to go through the channels individually in the guide, or to view each of the channels.

On a similar note, as bandwidth issues are addressed, can I log a vote for Extra Innings in HD?
-JMP

I understand that Tivo Series 3 currently only supports one way cablecard. (I've heard rumors that it may or may not be firmware upgradable to handle 2 way.) However, TWC can do a lot to make the process of getting a cablecard simpler.

Right now, if you call TWC and ask about cablecard, there's about a 95% chance you'll get a representative who knows next to nothing about cablecards. I'd give even odds on whether or not the representative would actually work on getting correct answers vs. making things up/giving misinformation.

It used to be this bad with HD in general, and I can only hope that the education of customer service reps improves. (For example, last summer, I had a rep on the phone try to tell me that if I had an HD box, I should receive every single channel in HD, and they wanted to schedule a service appointment to fix the "problem." The rep's supervisor backed up the story.)

I want to stay away from gripes about phone reps, but would it be possible as part of a phone rep's training to create a culture and set of procedures that encourage and enable getting customers to reps who understand these newer products rather than giving misinformation?
-JMP

I was with directv when they switched from music choice to xm radio. I was excited at first, but afterwards I realized I liked the music choice selection better. Now I'm with TWC for other reasons, but I'm glad they have Music Choice.

Thank you for asking my opinion.

I would like to see:

1. A status bar indicating how full my DVR disk is
2. The ability to remove channels from the program guide (i.e. channels I never watch, pay channels I don't subscribe to)

I'd like to reiterate an earlier post I made:

Guide -
The guide data needs to be updated frequently, especially in regards to Sporting Events that have time changes or are rescheduled. Also, if possible, the guide should be able to account for a program or sporting event ending later than scheduled, without having to record any unnecessary time. During many weekends with multiple sporting events on, the guide data is so out of whack with reality that it is not very useful. You have to guess what to record and when to record it, and even if you guess right and record the whole game, you may still end up wasting DVR space with an extra hour or two hours recorded because you are worried the game might go into overtime or extra innings.

DVR -
Motorola DVR users have real annoying audio problems where the HD channels, SD channels, and commercials have large volume differences. It really takes away from enjoyment when you are constantly having to raise or lower the volume.

16:9 and HD. I think at least as many people mentioned HD as mentioned 16:9.

I said previously that I'd like the guide to be just like TitanTV's guide. Though I didn't mention a Favorites feature explicitly, the TitanTV guide does let you suppress any channels from the listing (and you can add channels, too). I think Favorites is a very important feature to have.

Must have heard you Joe, back to TW tonight.

The title of this thread should be changed to include SA8300 in it, as nothing posted so far (except for my comments and suggestions) seems to relate to the Moto boxes and their users. Complaints against the SA8300 do not apply to the Moto 64xx boxes.

So unless the new software and suggestions for it are applicable to BOTH the Moto and SA boxes (all of which are present in the LA area, because of the Comcast/TWC/Adelphia merge into TWC), I think this thread should describe itself as being for SA boxes only.

Wow, thanks, that's some solid info. SARA can have SDV right away, but us Passport folks need to get the new IPG (Mystro) first. Bummer!

Of course, that makes me wonder about the percentage of TWC cusatomers for each application...

Please make the firewire ports on the SA8300 and SA3250 work properly. There really isn't much excuse for this as the Motorola products have no such drawbacks, as others have mentioned. It's software (Passport) related, which means it can be fixed. I have a D-VHS deck that I paid a whole pile of money for that's basically now a paperweight because of this.

Also, please fix the software so that the eSATA ports work properly with trick-play on external drives. That's probably as simple is just having it create permanent buffers when it first formats a new external hard drive. (SARA users don't have this problem.) This would be a very easy fix.

Diana - do you have any information about whether these technical problems will be addressed? Other than that, the 8300 DVR is a superb machine and I count myself lucky to get it for "free" from the friendly folks at TWC.

Oh and one more thing: please impliment Switched Digital Video here in the Charlotte market ASAP so that we can finally get some new HD channels (it's been almost 3 years since we got a new one!)

Hi Diana, thanks for your time and efforts.

Any chance that the size of the internal Hard Drives on these boxes (I have the 8300) will be increased? This would eliminate the need for the external hook ups and their various idiosyncrasies.

And as also mentioned here, the Multi Room function- is this going to happen? This would be a great feature.

TIA