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Owners with long DVI/HDMI runs please help...

post #1 of 23
Thread Starter 
I made a thread in the "rear projection" forum a couple weeks ago, but I thought the problem was gone; evidently not, and I wasn't getting much info.

I have a Oppo 971 plugged into a KDFE42A10 via DVI-HDMI cables. Total cable length is 31'.

For no apparent reason, all of a sudden the picture will go "purpleish/pinkish". Being this is my only digital source, I can't figure out if its the DVD player, TV, or cable.

It should be noted, that I have NEVER experienced dropouts, or sparkles. I run 720p on the Oppo.

What makes this even more difficult is I can go days without a problem at all; then all of a sudden it might do the "purple" shift several times in one movie.

In my other thread, a poster or two seemed to think it was a handshake issue (cable length), but can that be it? I could be watching a movie, and all of a sudden the picture goes purple for a few moments, then back to normal a few seconds/minutes later.

Cable is Blue Jeans Cable. I have a 25' inwall piece which I have not tried changing (expensive), but I have tried changed the 3' jumpers on each end.

I guess I am going to have to move the DVD player next to the TV as a test, but again, it might go for days with no problems.

I hate intermittant issues!!!

Thanks for any help, tips, words of advice, or sharing similar issues if you have seen this before,

-Alan
post #2 of 23
It doesn't sound like a cable issue to me for a couple of reasons
1) it does it in the middle of a movie
2) you are not experiencing other cable issues like sparkles or dropouts
3) it sounds like a colorspace problem, but that is only negotiated during startup or hot plug detection, not continuously

I think if you had some of the above symptoms on their own, it might be a cable issue, but together, it points more to source or display issue.

I'm not saying it couldn't be a cable problem, just that the symptoms suggest something else is the problem.

Try process of elimination and swap out components.

You can even swap out the cable if you want by moving the source much closer to the display and using a temporary cable for testing.
post #3 of 23
Thread Starter 
Thank you for the reply.

During a frantic websearch, I found a bloggers page that describes the EXACT symptoms I have, and even includes screenshots.

Odd thing is, I have only experienced this problem via the HDMI input, but the symptoms are the same.

I haven't read the entire blog, so I don't know the model # of the TV, but it sure looks like the same as mine...

Maybe that is it???

Here is the link:

http://roderickmann.org/log/archives...v_problem.html

-Alan
post #4 of 23
Well if there is a colorspace problem, the symptoms often look the same. It could be the same cause or it could be different. Your problem appears to be intermittent. The blog'rs problem looks like it is all the time and on all inputs. I think you should just take that as another data point that steers you towards the display being the issue.
post #5 of 23
Thread Starter 
I contacted the blogger, and got a reply.

To the best of his recolection, he only tested the problem with the HDMI input-he doesn't recall using any other inputs, so this would be identical to my symptoms.

However, mine is intermittant, his was permanent.

This has to be it; also his TV is the EXACT same model as mine.

Well, guess that extended warranty will pay for itself afterall. In the meantime, I might go ahead and move it closer to the tv as a test, but at this point, I am almost convinced the TV is at fault.

Thanks,

-Alan
post #6 of 23
Quote:
Originally Posted by FirebirdTN View Post

To the best of his recolection, he only tested the problem with the HDMI input-he doesn't recall using any other inputs, so this would be identical to my symptoms.

Well it does sound like the TV is looking somewhat guilty right now.

What the blogger wrote (vs what he replied to you) was somewhat confusing:

You can see from the pictures that it does not matter which input the TV is on (in all the photos, the signal is coming over the HDMI port); the Sony on-screen menus are affected, too.
post #7 of 23
Thread Starter 
The menu thing does bother me a little. That is different than my symptoms. When my symptoms show up, if I bring up the TV;s onscreen menu, the colors are correct.

Well, even if no one else is reading this thread, I am going to use my thread as a sort of journal to document my problem/progress.

Got home last night, the kids had been playing Xbox 360 for a couple hours (which is hooked up via VGA and never had a single problem). So, I kicked them off of it, and sat down to watch a couple movies. I was kind of hoping the problem would show itself. After 4 hours of movie watching it didn't mess up, not even once. Called it a night and went to bed.

Got up this morning, turned everything on, and the whole screen was a shade of green! I turned it off (don't remember if I turned off the TV or DVD player), and turned it back on. Green screen was gone, but ahhhh my problem is back-whites are now pink. I was going to take a pic with my camera, but the Oppo welcome screen looked pretty normal thru the camera, didn't know if it would show up on the pic or not. Anyway, I turned off and on the Oppo; no change. I turned off and on the TV, no change. I unplugged the Oppo for 10 seconds, plugged it back in, no change....I decided to put a movie in and grab my camera. I took a pic, then thought I would try to take a pic of the Oppo welcome screen just to see if it shows up on the pic so I hit STOP on the DVD player...Problem gone! So I hit play on the DVD player and snapped another pic.

Hmmm, didn't do it last night after the TV had been on for hours.....Did it this morning at initial turn on....Could it be temperature related?!?!

These two shots were taken mere seconds apart:
LL
LL
post #8 of 23
Thread Starter 
During some more websearching I found some more info. Anyone with knowledge/experience, replies are very welcome. Although I have been out of the loop for a long time, I have extensive experience in electronics/component level repair.

What I found was in a FAQ section of a completely unrelated piece of equipment. Its says:

"Q: Why is there a green or pink tint to my picture?

A: A tint of green or pink in the result of incorrect colorspace being transmitted. This can be resolved by recycling the power of your devices, including the extender. If this does not help the DDC data containing the colorspace is not being transmitted properly due to loss in the CAT5's cable, try replacing the DDC cable."

Obviously that faq is for some type of extender (which I do not own), but the symptoms are the same.

What I am wondering is, is it possible to have sufficient signal for the actual databits, yet have too much loss (to long a cable) for the DDC signals? I pulled up an HDMI pinout, and coupled with the FAQ above would seem to indicate the colorspace is transmitted with the DDC data, and is NOT contained in the actual data bit lines.

The other troublesome fact is Oppo informed me that the 971 has no colorspace operations, it is always RGB. If that is the case, does it transmit any colorspace info on the DDC lines (and due to loss the TV is not receiving them correctly), or when no colorspace is provided the TV is supposed to default to RGB, and it is somehow changing on its own.

I guess what I am getting at, is could it still be a cable issue? I guess I am going to have to move the player afterall, what a bitch, and even then it maybe days before I see the problem again. Grrrrrrrr.

-Alan
post #9 of 23
Quote:
Originally Posted by FirebirdTN View Post

During some more websearching I found some more info. Anyone with knowledge/experience, replies are very welcome. Although I have been out of the loop for a long time, I have extensive experience in electronics/component level repair.

What I found was in a FAQ section of a completely unrelated piece of equipment. Its says:

"Q: Why is there a green or pink tint to my picture?

A: A tint of green or pink in the result of incorrect colorspace being transmitted. This can be resolved by recycling the power of your devices, including the extender. If this does not help the DDC data containing the colorspace is not being transmitted properly due to loss in the CAT5's cable, try replacing the DDC cable."

Obviously that faq is for some type of extender (which I do not own), but the symptoms are the same.

What I am wondering is, is it possible to have sufficient signal for the actual databits, yet have too much loss (to long a cable) for the DDC signals? I pulled up an HDMI pinout, and coupled with the FAQ above would seem to indicate the colorspace is transmitted with the DDC data, and is NOT contained in the actual data bit lines.

The other troublesome fact is Oppo informed me that the 971 has no colorspace operations, it is always RGB. If that is the case, does it transmit any colorspace info on the DDC lines (and due to loss the TV is not receiving them correctly), or when no colorspace is provided the TV is supposed to default to RGB, and it is somehow changing on its own.

I guess what I am getting at, is could it still be a cable issue? I guess I am going to have to move the player afterall, what a bitch, and even then it maybe days before I see the problem again. Grrrrrrrr.

-Alan

I think you have gone full circle and should reread my first reply. I doubt the FAQ entry is germane to your problem because the color negotiation is only done at startup time but you mentioned the color will go off in the middle of a movie. If you had said sometimes when you turn it on, the colors will be off, but when you powercycle it fixes itself, then it might be the DDC being unreliable, but since you said the color problem shows up after negotiation (after startup), it isn't a DDC problem.

I doubt what you are seeing is a cable issue.

Oppo is right the 971 is a DVI player, which means it only supports RGB output.

However what we are talking about here is a device *malfunctioning*. We know properly functioning Oppo will only send out RGB, but what if a chip overheats, can the values get corrupted?

So in my mind, with the current info you have posted, both Oppo and your display are still suspect, but I would tend to think the problem is with the display.

And yes, this could be a heat problem and it could be exacerbated by shutdown order (or lack of shutdown of a source device)

If you really want to rule out the cable, use a 6ft cable and move the Oppo closer to the display (temporarily) for testing.
post #10 of 23
Thread Starter 
Thanks sfhub for keeping tabs on me 8).

Yeah, think I might be second guessing myself here, LOL.

It is true that sometimes on startup I do get the problem, but power cycling doesn't always fix it either (as in this morning I had a green screen on initial turn on and a power cycle corrected it-but the green screen symptom is EXTREMELY rare in my case), but yes it will mess up and go pink right in the middle of a movie as well.

Just to rule out the cable, I have moved the DVD player next to the TV and am using the cable supplied by Oppo. So far, I have not been able to replicate the problem, but that really doesn't mean anything, as it may go days before it will show up again. I will keep it where it is for now, and test it off and on all weekend.

-Alan
post #11 of 23
Thread Starter 
Well, its really starting to look like a cable length issue. I almost don't believe it, but since moving the DVD player, I have left the equipment off for extended periods of time, turned them on, let them stay on for extended periods of time, power cycled the DVD player DOZENS of times, have done everything I can think of and cannot replicate the issue.

Back when the DVD player was in its inital spot, power cycleing it many times I could duplicate the pink screen about 3 or 4 out of every 10 power cycle tries.

I am going to try and bring out one of my PCs and hook it up, although I maynot be able to. I *think* my PCs are DVI-A only (ATI Radeon 9800Pros), although hopefully they are DVI-I.

I have also fired off an email to BlueJeans; not sure if there is anything they can suggest but figured it was worth a try.

Its just sooo odd that the majority of the information I found on the net that suggest cable length issues suggest dropouts and sparkles, yet I don't have either of those symptoms.

One other thing that struck me as odd, pulling up the pinout for an HDMI connection reveals that the actual video data is transmitted via balanced circuits (TMD). We use balanced audio lines in my field (broadcast) because of its immunity to EMI/RFI over long distances (why most pro audio gear has TRS or XLR audio connections), yet the DDC channel is UNBALANCED, which if used with twisted pair cabling would make it more suceptible to influece by external noise. Not that I am in a heavy EMI/RFI environment, it does raise an eyebrow.

Lastly, sfhub, I am very thankful for your input to my thread. I just want you to know that. But something I want to point out is another thread I found which would seem to indicate that colorspace is transmitted coninuously, not only during initial communication between devices. Thread is here:

http://www.hdtvoice.com/voice/showth...oto=nextnewest

Read the 4th reply by "57U". I know they are talking about STBs, but the interface is still HDMI.

I am not doubting you, but I wish there was some offical "whitepaper" that describes the colorspace/handshaking process in detail, just to have a definitive answer. On the one hand, if colorspace is transmitted only on initial communiction, my symptoms would indicate a product defect, since it can sometimes change colorspace several tims in the middle of a movie. However, since moving the DVD player closer to the TV and not being able to replicate the problem, if what 57U mentions in that thread referenced above is correct, then its a cabling issue for sure.

I'll admit, I am doing alot of research on this issue. Trust me, I don't enjoy it. I just wish I had an easy solution.

But the one thing I have learned for sure in the process of all this:

I am really starting to dislike "stright digital" connections. At least I can run composite, S-video, component, and VGA signals for hundreds of feet and still get a solid picture. In my case, I am trying to go a measly 30'. That really isn't very long when you take the time to "dress out" a cable so its hidden from view (in my case, inwall).

But looks like for top picture quality, these fancy new digital connections (HDMI) are going to be a necessary evil.

-Alan

-EDIT- I moved the DVD player back to its initial position, and so far have been unable to duplicate the problem after a dozen power cycles. Maybe the move closer to the TV wasn't a long enough test, but I can't leave it on the fireplace mantle for fear of it getting knocked off. I "reseated" all cable connections, including the HDMI connections in the wall behind the wallplates. Will try it for a few weeks and go from there. Fingers crossed.
post #12 of 23
> Well, its really starting to look like a cable length issue.

Don't know if for sure it is a cable problem, but you are certainly making the case that this is an opportunistic intermittent problem

> I *think* my PCs are DVI-A only (ATI Radeon 9800Pros), although hopefully they are DVI-I.

I have the ATI R9800Pro. It is DVI-I(DVI-D/DVI-A). All PC video cards with DVI port will have at least DVI-D and most often DVI-I, otherwise it would be much simpler for them to just use a standard D15 analog VGA port, which many cards do for one of the ports.

> I have also fired off an email to BlueJeans; not sure if there is anything they can suggest but figured it was worth a try.

I've heard stories of Blue Jeans sending a replacement cable for diagnostic purposes.

> Its just sooo odd that the majority of the information I found on the net that suggest cable length issues suggest dropouts and sparkles, yet I don't have either of those symptoms.

The highest bandwidth lines in the HDMI/DVI cable are the TMDS lines. If there is a cable problem the problem will most likely manifest itself on those lines. Due to the way TMDS is transmitted, this often results in very visible problems like sparkling, streaking, loss of video, full static, etc.

The DDC line used for negotiation is a much much lower bandwidth application and less subject (but not immune) to subpar cable issues. It is basically an i2c bus with 100 kHz clock.

> But something I want to point out is another thread I found which would seem to indicate that colorspace is transmitted coninuously, not only during initial communication between devices.

I don't think I said whether the colorspace was transmitted continuously or not. I said the colorspace is negotiated at the startup and Hot Plug Detect events (for most designs)

There are multiple aspects of the colorspace. The negotiation of what colorspace to use involves the DDC line. The source device interrogates the sink device for capabilities (EDID data) and figures out what video timings, colorspace, etc. to use. The EDID data is available at any time, but the design of most devices would only do the negotiation at startup time. So yes, in a sense the "colorspace" in this case is constantly available, but I would say it is selectively used in most designs and effectively only a startup/HPD issue.

After the negotiation the signal is sent on the TMDS lines. So you ask how does the sink device figure out what the source device has decided to use, RGB or YCbCr? Well there is something called an AVI (Auxiliary Video Information) InfoFrame. If AVI InfoFrame is missing the colorspace is assumed RGB. Otherwise, AVI InfoFrame contains information like Colorspace, Aspect Ratio, Pixel Repetition, etc. This InfoFrame packet is continuously being transmitted for HDMI sources. For DVI sources, it is optional. I cannot say for sure whether Oppo DVI implementation is definitely sending AVI InfoFrame, but it doesn't need to for everything to work since DVI is RGB only and AVI InfoFrames are optional for DVI/RGB only devices.

If an AVI InfoFrame is being sent, it is possible that the AVI InfoFrame is being corrupted, but even then I don't think it would be causing your issue because there is a checksum for the AVI InfoFrame and the fallback for corrupted AVI InfoFrame should be RGB or no video.

Another reason why you see many more references to sparkles or streaks is the video TMDS data does not use error correction or checksums. If there is an error, you see it on the screen very obviously. If your cable is having issues, it is most likely it'll happen on the high bandwidth connections and for data that doesn't use ECC. Video data fits the bill, and that is a big reason the problem reports are skewed the way they are.

> I am really starting to dislike "stright digital" connections. At least I can run composite, S-video, component, and VGA signals for hundreds of feet and still get a solid picture. In my case, I am trying to go a measly 30'. That really isn't very long when you take the time to "dress out" a cable so its hidden from view (in my case, inwall).

I think a big issue with HDMI is the added complexity of negotiation. The negotiation is necessary to maintain backward compatibility and to allow optional features. Also HDCP can complicate things even more. With analog, for the most part, both source and sink know exactly what they should be sending so everything is assumed and fixed in the initial design. Even if it isn't you are often forced to manually configure source and sink so they are expecting the same signals. There are examples of analog designs with autonegotiation, but usually not in AV applications.

When there is negotiation, you need to make sure both sides are on the same page and this is really an order of magnitude greater complexity then the fixed assumption model. It shouldn't be, but all specs in reality have areas that are left to interpretation, and even if they didn't, these things are implemented by people and they can make mistakes. If you tell someone, everytime you hear my voice, raise your right hand, then the likelihood of anyone making a mistake is low. Now if you instead tell them, if you hear "right", raise your right hand, if you hear "left", raise your left hand, then the chance of mistakes greatly increases. Besides the listener needing to make a decision of left or right hand, what happens when they hear a sound that isn't left or right?

Anyway, I hope that isn't too much information. You seem to have an engineering background and can pick things up pretty quick. I hope you find a solution to your problem or at least identify the culprit.

I've found with the complexity of the HDMI systems it is easy to come to the wrong conclusion because negotiations are 2-way and the problem can be on either side, or in the middle. Only by process of elimination coupled with understanding of how things are being implemented underneath the hoods can hope to achieve a definitive conclusion. I do agree that debugging analog AV systems is a simpler process.
post #13 of 23
Thread Starter 
WOW!!!!!!!!! No, definately NOT too much information. Your description of the interface is outstanding! After that lengthy novel I posted above, it did occur to me that the DDC data is at a MUCH lower bandwidth than the TMD data; making it again difficult to blame a cable issue.

The only reply I have at the moment (a short one) is that since moving it back to its origional location, I have yet to see the symptoms come back, so the test I did by moving the DVD player closer to the TV really didn't prove anything. I have power cycled the DVD player dozens of times, and watched a movie last night, and a couple Star Trek episodes off the DVDs I own, and had ZERO issues.

Like the TV repair tech I talked to said, one of my options is to just "wait" and see if the problem gets worse/becomes stable enough to reliably troubleshoot it.

Just one quick question reguarding your explanation above. You mentioned that "after the negotialation, the signal is sent on the TMDS lines." What signal were you referring to, the colorspace data or picture data? What I have gathered seems to indicate that colorspace is transmitted via the DDC lines. I might have taken that sentance out of context, but it almost looks like you mean after negotiation its sent on the TMDS lines.

Thanks again, and you are truly a wealth of knowledge!

-Alan

-EDIT- I meant to say Thank you. You actually answered a couple important questions I had: If the display receives no colorspace data, does it assume a colorspace, and if so, what?

Oppo informed me that they do not make use of the DDC data, and blindly send out RGB, reguardless of what the display is capable of. *If* there is no colorspace data from the Oppo, and the display is to assume RGB, then it most certainly *has* to be a display malfunction. I was even temped to take one of my short HDMI cables, locate the DDC data line, and cut it, but without being absolutely positive that colorspace is in fact sent on the DDC it wouldn't have proved anything, either. Also, I don't know if the DDC data is required or not to receive a picture (its not in most computer applications that I know of).

Also, I did move my son's PC over for a quick test, but it only showed video at POST. Once it past POST, it went out. I'm sure I could fix it in a driver setting, but couldn't be bothered at the time, LOL.
post #14 of 23
Quote:
Originally Posted by FirebirdTN View Post

Just one quick question reguarding your explanation above. You mentioned that "after the negotialation, the signal is sent on the TMDS lines." What signal were you referring to, the colorspace data or picture data? What I have gathered seems to indicate that colorspace is transmitted via the DDC lines. I might have taken that sentance out of context, but it almost looks like you mean after negotiation its sent on the TMDS lines.
...
Oppo informed me that they do not make use of the DDC data, and blindly send out RGB, reguardless of what the display is capable of. *If* there is no colorspace data from the Oppo, and the display is to assume RGB, then it most certainly *has* to be a display malfunction. I was even temped to take one of my short HDMI cables, locate the DDC data line, and cut it, but without being absolutely positive that colorspace is in fact sent on the DDC it wouldn't have proved anything, either. Also, I don't know if the DDC data is required or not to receive a picture (its not in most computer applications that I know of).
...
Also, I did move my son's PC over for a quick test, but it only showed video at POST. Once it past POST, it went out. I'm sure I could fix it in a driver setting, but couldn't be bothered at the time, LOL.

The EDID data which includes the video formats and colorspace that the display is capable of are sent on the DDC lines from the display to the source.

The AVI InfoFrame which includes what colorspace the source is sending is embedded in the video signal along with the video (and audio, in the case of HDMI) data. The AVI InfoFrame is optional for DVI/RGB-only devices.

I don't think cutting DDC will work for Oppo because DDC is also used for HDCP. You can cut DDC for PC applications that only use it for configuring the display and it should work. You just need to force the right configuration on the source side.

I would say IMO it is likely a display problem, but I cannot rule out a chip overheating or otherwise malfunctioning on the Oppo-side and sending out corrupted data (corrupted as in colorshifted)

I think if you can isolate a component to the point you would feel comfortable saying it never happens with this component out of the chain and sometimes happens with the component in the chain, then that is probably the best you can do from your end. Further diagnosis would involve diagnostic within the equipment themselves.

BIOS POST is at 480p, which all devices must support for backward compatibility and diagnostic reasons. After BIOS POST, windows drivers take over and they will send whatever you have configured or whatever they determine they can use via DDC.

Most HDMI inputs on TVs only accept a limited subset of video formats PCs are capable of. In particular they usually only accept 480p/720p/1080i. There are some sets which can do 480i and 1080p over HDMI but they are not so common. Even less common (but there are some) are displays which accept both AV video formats of 480p/720p/1080i/1080p and PC video formats of 800x600, 1024x768, 1280x1024, 1600x1200, 1920x1200, etc. on the single HDMI port. Usually the PC video formats will be split out into a DVI port if present, with the HDMI port accepting the restricted video formats I mentioned above.

One other thing, what I'm describing here should be valid for most designs, but I obviously cannot speak for all of them. Sometimes there are multiple ways to implement something. I just described what IMO is a reasonable way to implement the negotiations.
post #15 of 23
Thread Starter 
sfhub-

Again, you are truly a wealth of knowledge! Okay, I am perfectly clear on the process now. With the information provided, it is *highly* unlikely that it is a cable fault since colorspace is transmitted in the infoframe via TMDS lines. Since I experience no other corruption of the display (and there is no error correction, which would make data corruption very obvious), then it does indeed point to the display as being the posible problem. But I also see where your going with the Oppo potentially being the culprit as well (say, a single stuck bit).

I don't have many options. I can exchange the Oppo (hate to do that, since all other aspects appear to be working perfectly, and they are a GREAT company). Take the TV to a shop and let it "burn" on their bench until (or *if*) it ever messes up for them (which would leave me without my only HDTV for a long time I'm sure), or just wait it out, grin and bear it until the problem occurs often enough to reliably troubleshoot it.

As to the PC; I never configured the drivers in the ATI control panel. All our displays use VGA inputs, so that was the first time ever I tried hooking it up via DVI to a digital display. Not sure what my TV supports, but I keep the kids settings at 1024x768 I think, but the refresh maybe higher than 60hz.

Anyway, I do appreciate your valuable information; you just don't know how much. At this point I just don't know what to do, other than wait it out. If you could answer just one quick question (you don't have to write a novel this time, LOL) in case the problem comes back and I want to try a different source (PC):

When hooking up a PC to an HDTV via DVI, does the PC need to be booted while connected, or can you "hot swap" it?

Thanks!

-Alan
post #16 of 23
Quote:
Originally Posted by FirebirdTN View Post

When hooking up a PC to an HDTV via DVI, does the PC need to be booted while connected, or can you "hot swap" it?

I'll try and answer simply.

It depends.

Some cards/drivers will disable DVI-D port if display is attached at startup time. They will then assume that DVI port is DVI-A/VGA/Analog. Some drivers have trouble reenabling the DVI port when the cable is disconnected and reconnected. The hot plug detect initialization was basically broken. ATI had an 8 month saga where people kept complaining they broke the hot plug support (so if you use a switcher, and switch to a different input then switch back, DVI output was lost). They finally fixed the problem in later catalyst drivers, but some people have said it isn't completely fixed yet.

I don't remember what the R9800 Pro does anymore as I switched to nVidia 6600GT. My suggestion is you select 1280x720@60Hz for the video format.

I also suggest you do not have anything connected to the D15 VGA port. Instead use remote desktop software like VNC to change the video formats from a nearby laptop over the network. It will seriously make life much easier to do it this way.
post #17 of 23
Thread Starter 
Just a minor update here. Haven't seen the issue in a while, but going back over my "notes", I remember that I had it the day after I received the player and then didn't see it again for a week, maybe two??? Anyway, I had *assumed* the problem was a dirty cable connection or something then it had come back.

Really concerned about it, I decided (although feeling guilty about it) that I would exchage the Oppo since I was still in the 30 day return window, just to be on the safe side, and either potentially fix the issue, or at least eliminate the Oppo as a source.

I called them up, and was completely honest with them, and told them I felt bad about the exchange, becuase I could be in fact returning a perfectly good player.

The guy on the phone was VERY understanding, and told me not to worry about it because problems like these are frustrating and hard to troubleshoot.

Now the odd part is, not only are they sending a replacement, but they are sending an ADVANCED replacement without charging my credit card!!! Since working with computers and such, I am aware of advanced replacement policies, but I have NEVER seen a company that would ship out an advanced replacement without being charged for it (and then refunded later).

These guys absolutely ROCK!!! Now that is customer service.

BlueJeans has also offered to send a replacement 25' HDMI cable as well. The cable I have was purchased I can't remember, but its got to be 4 months old at least. I told them to hold off (its much eaiser to change the oppo than the 25' inwall run, and at this point I don't see how the cable could be at fault, but I am not completely ruling it out).

Anyway, these ID companies I have dealt with are just WAY ABOVE AND BEYOND anything I have ever experienced in an electronics store. I've never seen service this good.

I'll never buy electronics from a brick and morter again!

I should have the Oppo replacement on Wednesday. If the problem shows up again after the new Oppo, I'll post back in this thread, otherwise, I'll let this thread die.

-Alan
post #18 of 23
That is great news you are getting such good service. Monoprice.com is another forum sponsor who gets raves about customer service, quality of products, and pricing.

http://www.avsforum.com/avs-vb/showthread.php?t=739982
post #19 of 23
Thread Starter 
In replying to another thread, I thought I'd update mine for the sake of documentation.

Since I received the advance replacement Oppo, I installed it, and began movie watching.

During the first movie, right in the middle the screen went pink/purple for only a fraction of a second. I thought it was my imagination at first, but my wife saw it too. However, since that time I have had NO FURTHER PROBLEMS WHAT-SO-EVER! I have power cycled it dozens of times, watched probably a half dozen or so movies, let it stay on all day long, tried a fresh turn on in the morning when both the TV and player were cold, etc.

But, since I had to have the replacement back within 30 days or my card got charged, I had no choice but to box one up and ship it back.

So, the long and short is.....since I did see the issue with the new player, that leads me to believe its possibly the TV (or maybe cable?). But since I only saw it ONCE, that could also mean it was just a fluke and the problem was with the DVD player.

Not much I can do now but sit and wait. I sure aint taking my TV to a repair shop when I can't duplicate the problem for weeks at a time; I certainly am not going to let it sit on a bench hopeing they don't think I am crazy, LOL.

In short, I am going to grin and bear it, and hope for the best.

One footnote to this. Although its been stressed all my life since I have been in electronics/radio, I separated the power and HDMI cables as best I could. They still cross each other at a 90 degree angle, but at least they aren't running parrallel to each other like they were before for about 12". I don't think this would have ANY bearing on the issue, but you never know. I know your always told to keep audio/power cords separated, but thats not always possible for one, and for another, I have never actually *seen* a problem develop because of proximity of cables.

Shrug...

-Alan

-EDIT- I meant to add that I re-routed the cables when I received my replacement Oppo. Since that time, I only saw the issue that one time during the first movie for a fraction of a second. Also since that time, the problem has obviously been even more elusive, and I have really tried hard to replicate it. Haven't seen it since, so although I am skeptical, maybe somehow the ac line was interferring with the HDMI cable? Who knows; its a waiting game at this point.
post #20 of 23
Quote:
Originally Posted by FirebirdTN View Post

The menu thing does bother me a little. That is different than my symptoms. When my symptoms show up, if I bring up the TV;s onscreen menu, the colors are correct.

Well, even if no one else is reading this thread, I am going to use my thread as a sort of journal to document my problem/progress.

Got home last night, the kids had been playing Xbox 360 for a couple hours (which is hooked up via VGA and never had a single problem). So, I kicked them off of it, and sat down to watch a couple movies. I was kind of hoping the problem would show itself. After 4 hours of movie watching it didn't mess up, not even once. Called it a night and went to bed.

Got up this morning, turned everything on, and the whole screen was a shade of green! I turned it off (don't remember if I turned off the TV or DVD player), and turned it back on. Green screen was gone, but ahhhh my problem is back-whites are now pink. I was going to take a pic with my camera, but the Oppo welcome screen looked pretty normal thru the camera, didn't know if it would show up on the pic or not. Anyway, I turned off and on the Oppo; no change. I turned off and on the TV, no change. I unplugged the Oppo for 10 seconds, plugged it back in, no change....I decided to put a movie in and grab my camera. I took a pic, then thought I would try to take a pic of the Oppo welcome screen just to see if it shows up on the pic so I hit STOP on the DVD player...Problem gone! So I hit play on the DVD player and snapped another pic.

Hmmm, didn't do it last night after the TV had been on for hours.....Did it this morning at initial turn on....Could it be temperature related?!?!

These two shots were taken mere seconds apart:

I'm late to the game on this one, but after seeing these pics I think it is unlikely the problem is the DVD player or cable. With digital video, the DVD player would have to go out of it's way (so to speak) to modify the decoded video to produce the uniform pinkish hue. The cable is passive and any problems would produce random jibberish in the video stream. If it were component cables, it's almost like one of the cables was not connected or the cables were connected to the wrong input (eg. red->blue).

larry

Edit: I noticed sfhub basically said the same thing. Also, a color space mix up wouldn't be "watchable" either (RGB vs YCbCr). Another thing, Sony LCD RPTVs have been known to convert digital input to analog and then back to digital again. Not sure if this is still the case, but a glitch in this process/circuit could conceiveably produce what you see.
post #21 of 23
Thread Starter 
Quote:
Originally Posted by PooperScooper View Post

I'm late to the game on this one, but after seeing these pics I think it is unlikely the problem is the DVD player or cable. With digital video, the DVD player would have to go out of it's way (so to speak) to modify the decoded video to produce the uniform pinkish hue. The cable is passive and any problems would produce random jibberish in the video stream. If it were component cables, it's almost like one of the cables was not connected or the cables were connected to the wrong input (eg. red->blue).

larry

Edit: I noticed sfhub basically said the same thing. Also, a color space mix up wouldn't be "watchable" either (RGB vs YCbCr). Another thing, Sony LCD RPTVs have been known to convert digital input to analog and then back to digital again. Not sure if this is still the case, but a glitch in this process/circuit could conceiveably produce what you see.

Its cool if your a little late; better late than never! 8)

Seriously, I didn't really think many people were even reading this thread, as I can be long winded and over analitical, and most people don't like long posts, but I am sort of just using this thread as my "documention" as I struggle thru this issue.

That is interesting that you say a colorspace problem wouldn't be watchable...Does that mean it would not produce a picture at all, or just a picture with all the wrong colors? I had kind of figured my issue almost had to be a colorspace problem.

Anyway, for whatever reason, I now have not see it in weeks. Nothing has changed really, other than a redress of the last 3 feet of cable, and the DVD player, but even then, I did see it one time briefly with the new player. At last month I started a similar thread in the "rear projectction" section, but after fiddling with the cables, and was problem free for days wrongly assumed the problem was fixed, so I am skeptical now, even though I have been problem free for over 2 weeks now.

At this point, I hope the issue "fixed" itself, and that will be the end of it, but only time will tell.

Thank you for dropping by though; I do appreciate the input!

-Alan
post #22 of 23
Thread Starter 
UPDATE:

Was problem free there for a couple months, then the problem came back with a vengence.

It started the pink/purplish hue at least once every other movie.

But now, more times than not, when I turn on the DVD player, I get a GREEN screen. I can see the picture; its not a *blank* green screen, its just every pixel in the picture is a shade of green.

Maybe a tech can nail it down since its happened more frquently now. Or hopefully, they will just replace the HDMI board if they can't duplicate the problem.

-Alan

PS; aside from those issues, I have never had a single dropout or sparkle.
post #23 of 23
Thread Starter 
AH-HA!!!!!!! Nailed it.

After making my post, I had some time, and figured I'd look at it (again). Turned on the Oppo; GREEN SCREEN.

I quickly unplugged my son's PC and brought it to the Living room, plugged it in, and it was fine.....DAMMIT...

I plugged the Oppo back in, and it was fine too.

Frustrated, I sat there and watched the Oppo screen. It changed to pink/purple again, and quickly switched back to the PC, and voila: Purple text.

This is the FIRST TIME in all these months that I have caught this thing with another source, since my kids PC is the only other DVI/HDMI source I own. Also, the PC was hooked up with the same inwall cable run as the DVD player...

so although it *could* still be the cable, I doubt it. it is DEFINATELY NOT the source. So it pretty much *has* to be the TV.

Time for service.

Finally...now I just hope the service techs don't think I am on drugs.
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