I was one of the gripers over on the HLN board whose posts encouraged Sea Ray to start this very worthwhile thread. I think in the interests of full disclosure, I will post here the message I posted over there that inspired Sea Ray to start this thread. I think this thread is an excellent idea, and I don't mean to start any flame war with those posters who have had positive experiences with their Samsung DLPs. After all, up until now, I was one of them, as you can tell by my member name (Now I have to figure out how to change it!). I also think it's worth mentioning that Ken's post immediately preceeding this one is an excellent summary of alot of the issues we need to consider now and considered back then when looking at DLPs.
Here is my post from the HLN thread:
Well, I guess I need to change my member name. Check out my tale of woe:
I bought my HLM507W in April 2003. I bought the extended warranty, which expired in April 2006. While the unit was covered under the extended warranty, I had to replace the color wheel. Cost, if not under warranty, +/- $500.
Then, after the warranty expired, the lamp went out. Okay, no room to gripe there -- it had 8192 hours on it. So, I replaced the lamp. Cost, including S&H, $250. Since it was out of warranty, I paid that.
That was in June of 2006. Almost immeditely after replacing the bulb, the picture went absolutely crazy -- frezing, rolling, scrambling -- the exact symptom of DMD failure. It only got worse.
Then, to top it off, the lamp, the new lamp, with 708 hours on it, failed. So, as of this minute, I am looking at a $750 DMD board and a $250 lamp, and the labor to install the DMD. Bottom line, this is a likely $15000-$2000 repair, including the lamp. Add that to the earlier lamp I bought and the replacement of the color wheel, and I have more in repairs to this 78 pund paperweight than the set cost new.
I called Samsung, and they laughed. They said that I should expect these problems because the TV is "old and out of warranty."
Unbelievable. The reason I did not buy Plasma in April of 2003 was because everyone said you wouldnt get 5 years out of one. I couldnt get 3.5 years out of a DLP! When I asked tech support why I should ever buy a new Samsung or recommend one to my friends, she laughed and told me she wouldnt own one either, based on my experience.
So, even though this board is technically about the HLN series, I know that potential Samusng DLp buyers check this board, and I would like to warn everyone -- be careful of DLP and avoid Samsung like the plague. Their product is crap, and their customer support is non existent.
Oh, BTW, I take delivery of my new Sony this Thursday. KDS-50A2000, with a 5 year service agreement for the grand total of $2500 after rebate. I will never ever own a Samsung product of any kind again, and I am making it my duty to my friends and everyone else to warn about Samsungs shoddy products and terrible customer support practices.