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Overscan Problem with ViP 622 Dish Network HD DVR Receiver  

post #1 of 20
Thread Starter 
I just got Dish Network installed and have the ViP 622 HD DVR Receiver. First thing I noticed was that both the video content and the Dish Network EPG (Program Guide) are being cut off at the bottom, left and top of the screen. The guide is cut off no matter what setting I use, and the video content for any of the HD channels are cut off as well. I have verified this on multiple channels and it is channel independent (as long as it is an HD channel). The SD channels do not exhibit this behavior.

I spent an hour on the phone with tier II support for Dish Network and they are going to have someone come out and try another box, but I want to know if anyone else sees this issue. I did a search and came up with nothing, but I am new here so I may have missed something.

If you have one of these boxes and have an HDTV, here is what you can check to see if this happens with you. Go to the Menu -> Preferences (8) -> Guide Display (2) and select "Extended - Partial guide with video". This will give you the most noticeable cutoff for the guide portion. Now get back to live TV and go to your Program Guide. If you have a 16x9 1080i TV with this box, and you have this same problem, you will see 6 complete rows of program guide info, and half of a 7th row.. the 7th row is cut off the screen. At least it is on my TV.

I have a Mitsubishi 55511 HDTV and have used other services, such as Comcast HD, TimeWarner HD and various DVD players, Xbox, etc.. and have not seen this overscan issue. I am convinced it is a problem with the box. Not only does the guide get cut off, but the HD content is cut off as well. At the bottom right of most channels, there is a logo (HGTV, ESPNHD, etc..) This logo is crammed at the very bottom right extreme on my TV, whereas on my Comcast HD box, this was not the case. Further, when I pause the HD content on my ViP 622 box, then hit MENU on my remote, to the right of the screen (in the menu) is a thumbnail of the current program I am watching. This thumbnail has the full area of content -- not cut off. So I know that the content is getting to my box from the satellite, but when I am watching the content full screen, it is being displayed too big and gets cut off.

Sorry for such the long post, I am trying to be as detailed as possible. If you have one of these boxes and have an HDTV 1080i at 16x9, please try the scenarios above to see if you have the same trouble. I greatly appreciate it.

My ViP 622 box has the following software / firmware version (hit menu twice to finde):
Software Version: L365RBDD-N
Smart Card ID (Line 2): DNASP206 Dsh 789

One thing I should add.. I am running through Component Video from the Dish ViP 622 box to my Onkyo TX-SR803 receiver, and from the Onkyo receiver to the 1080i input on my Mitsubishi WS-55511 HDTV. This is the exact same input and exact same cables that my previous Comast HDTV DVR box was using and this is the first I have seen this issue.
post #2 of 20
First you need to run it direct and not through your Onkyo receiver because that is the first thing the tech is going to have you do to eliminate that possibility - regardless of what the other boxes did or did not do.
post #3 of 20
Quote:
If you have one of these boxes and have an HDTV, here is what you can check to see if this happens with you. Go to the Menu -> Preferences (8) -> Guide Display (2) and select "Extended - Partial guide with video". This will give you the most noticeable cutoff for the guide portion. Now get back to live TV and go to your Program Guide. If you have a 16x9 1080i TV with this box, and you have this same problem, you will see 6 complete rows of program guide info, and half of a 7th row.. the 7th row is cut off the screen. At least it is on my TV.
Thats not the case for me. I can see all seven rows completely.
Make sure the HDTV channels aspects are set to "normal" in the 622, and your tv is set to the right aspect as well. I know you may have already done this, but I thought I would point it out anyway.
post #4 of 20
Thread Starter 
HDTVFanAtic - I hooked the 622 directly to the TV's 1080i input and nothing changed. The picture is exactly the same. The guide and video content are still cut off by severe overscan.

GATER - Well, it is good to know that you are not experiencing the same problem. That tells me that this *can* be corrected, either through something on my end, or by getting a new ViP 622 receiver. I cannot think of anything else that could possibly cause this on my end, but I will look further.

To answer your question, yes I have gone through all the settings. It is set to "normal" on the 622 and the TV only has 1 format setting when it detects a 1080i signal. Also I have the 622 set to 1080i and 16x9 format.
post #5 of 20
Thread Starter 
Well, crap. I just hooked my OTA antenna to my TV's ANT-DTV input (integrated hd tuner) and the picture is getting cut off just like it is from the Dish ViP 622 receiver's picture. I guess the only reason I am just now noticing it is because the DISH menu pushes the content all the way to the edges of the picture -- most menu's use a 'safe-zone' to make sure nothing gets cut off, but the Dish menu apparantly doesn't do this. I verified that all SD content does not have the overscan problem, just the 1080i stuff.


SOOOOOO. Now I need to calibrate my set. I have been searching for 30 minutes for service menu codes for my WS-55511 (2003 Mitsubishi RPTV Set) and haven't been able to get any code to work. Anyone have a set of codes for this TV?
post #6 of 20
I have the dish vip 622 and a mits 65in HDTV.

I will pm my contact info and we can compare settings and overscan Monday I am off work
post #7 of 20
Quote:
Originally Posted by GATER
Thats not the case for me. I can see all seven rows completely.
Make sure the HDTV channels aspects are set to "normal" in the 622, and your tv is set to the right aspect as well. I know you may have already done this, but I thought I would point it out anyway.
Good point! My friend had a similar problem and it turn out to be simply the aspect ratio settings (It was on Zoom mode).
post #8 of 20
Thread Starter 
again, I have gone through all the zoom/stretch modes and this is not the problem.
post #9 of 20
post #10 of 20
I am also seeing this issue with the ViP 622. I have a Samsung HL-S5088W which does 1080i. My friend noticed the bottom channel in the guide being cut off while the technician was installing the unit. We asked about it and he said that it was a known issue with the guide, but that channels would not be cutoff. I should have verified his claim before he left... When watching HD channels (have to go home and verify that I don't see this on SD channels) I can see that the bottom is getting cut off (not sure about the top or sides). I first noticed it watching Sunday night football where the NBC and NFL logos at the bottom are chopped off.

I was planning on calling Dish tonight, but I will go home and see if over the air channels are cut off if I plug my antenna directly into my TV (was doing this for the week and a half it took Dish to upgrade me and I didn't see a problem during that time) to see if the issue is specific to the Dish or if it sticks to the TV itself.

I will respond back with my findings.
post #11 of 20
Thread Starter 
yes please do!
post #12 of 20
I noticed an overscan problem when I first got my 622. I have a 6 1/2 year old Toshiba 65" HDTV. However when I compared the picture with my other STB it had the overscan problem also. I concluded that I noticed it with my 622 only because it has the guide that goes closer to the edge than any other material. I recorded HDNet's test pattern and found the overscan to be horrible on 3 sides and off the scale on the 4th side. Even with my old Dish 6000 I can not read the top cities on the HDNEWS weather map.

If I could adjust the overscan I would but I do not know how and the TV is getting rather old so information about it is sparse. However It works great other than this issue so I have no plans to replace it.

Rick R
post #13 of 20
Can those of you seeing the problem tell what input: HDMI or Component?
post #14 of 20
To answer Walter's question, I am using HDMI.

I did some testing last night and it definetely appears to related to the Dish/HDMI since my over the air antenna does not have the problem looking at the same local channels that the Dish has problems with. From what I can tell, just the bottom is chopped off. The reason I say this is that when a 16:9 low def commercial comes on (not sure why low def commercials use 16:9 format, but that is another issue) the black bar at the top of the screen is wider than the black bar at the bottom (I can post a picture of this later, forgot to bring my camera to work). Another interesting behavior I saw was that using the non-extended (can't remember the exact name) guide, which is the format 4:3 TVs use, the channel lineup was cut off exactly where it was supposed to be, which makes me a little curious. I was taking care of my sick 3 month old last night, so I didn't get a chance to call Dish.

Rick or anyone else, what channel has the HDNet test pattern? Maybe that will give me a little more insight into how much and which edges are being cut off...
post #15 of 20
HDNet is channel 9422 I believe. They broadcast the test pattern on Tuesday mornings at about 6:00 AM PT for 10 minutes. This is from memory so check the guide.

I compared the 622's overscan with my OTA only STB's overscan and determined that it was essentially the same. That is why I do not feel it is the 622. However the OTA STB does not have a test pattern available so I can not say exactly.

Rick R
post #16 of 20
I have a VIP 221 with 1081-i and Widescreen setting connected to Mits WS - 55819 (2001 unit) and have overscan on the extended channel guide as well.

I put it on the enhanced - partial guide with video option for the preference and it seems fine. The Extended was cutting it off in half.

I went in to the service menu and adjusted convergence a little and verticle position.
I have found that on my set that I can go into fine green setting and do some slight geometry changes and it seems to work well.

The problem is setting red and blue as well to match the green blueprint that you make,
going back and forth with the channel guide will show you if you need to straighten some of the grid or not.


MY service codes are menu - 1259 for convergence and menu 1257 for horizontal and vert position.

Make sure you document all changes since some codes are damaging to the set and can affect voltage and viewability.

I was really scared screwing something up but common sense will dictate that you research the codes online before changing stuff to see what happens.

On my model - audio button changes groups and video changes setting choices in the group. up and down buttons change setting values.

Try searching google for service codes for your model that has the settings so you can cross reference.

If I can manage not to ruin my TV I am hopeful you can to.

I have a Mits DLP WD 62725 down in my media room connected to another VIP 211 thru HDMI and set to 1080 i on both the set and receiver and there seems to not have any overscan in the menu or viewing tickers after I adjusted some vert and horizontal adjustments -There are much less service codes to deal with and have manual adjustments in the tv and no convergence settings that I can see.
post #17 of 20
I have been working on my set for a few and found out that it is mostly the TV - at least in my setup. I have 2 VIP 211 units set to two seperate TVs (Widescreen with 1080 -i and no OTA in hte receiver HDTV setup)

MITs WS 55819 had to be tweaked in the service menu to have the overscan adjusted to fit channel guide on enhanced - partial with video. Tickers were cut off at least half regardless of channel guide mode.

On my DLP with HDMI I went into service menu to adjust picture vert position slightly to have it fit right.

The WS 55819 was much trickier involving service menu convergence tweaks and verticle positioning to accomodate HD and SD tickers were not cut off.

Hours of adjustments and all my family can say is "cool - we can see the scores and the bottom row now!"

I gave up on the Extended - partial with video because I don't want to obseess over it when the middle setting seems to work well.
post #18 of 20
Here is an update to my issue:

I found out how to move the screen around on my TV and have it pretty well centered (the guide is only slightly being cut off at the bottom, but I can read most of what is on the bottom channel) but the screen is still getting cut off a little on all 4 sides. I had a tech come out form the store I bought the TV from and he did the same thing I did (centered the screen). He said that the TV doesn't have any settings to adjust the size of the picture and since over the air broadcasts seem to fit correctly that the problem is most likely related to the signal from the Dish receiver being too large.

Now that the picture is centered, I can't really tell (other than when using the extended guide or doing picture in picture both on the same channel) that my screen is getting cut off. So, I am going to wait a week or so to see how much it gets on my nerves and if it does, I will go through the process of calling Dish to see if there is anything they can do about it.

For now, I think I am satisfied with what I have. Thanks for everyone's help.
post #19 of 20
CougFan99...How did you move the screen around on your tv? We are on our third Samsung dlp and this one is off centered. In 4:3, the black bar on the left side mesures 4 3/4", while the one on the right measures 5 1/4". We also have the same Dish receiver as you. You can really see the problem if you choose the gray bars....a narrow black bar appears next to the picture in the gray bar.
post #20 of 20
I will have to go home and get that info for you. You basically have to boot your TV in factory mode and then find the right option (I can't remember what the option was called to center the screen) which I did by searching around. There was a vertical and horizontal adjustment.

If you don't hear back from me in a day or two, respond to the thread and it will ping my e-mail again to remind me.
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