Originally Posted by erickotz
Well, I had an interesting experience. First I called Infocus technical support. Ultimately spoke with someone in India named "Michael" who was F'ing useless. Pretty much a canned response of buy a new bulb, I wasted about an hour on the phone with him, several times asking for his supervisor and he basically wouldn't do it. All in all, a downright awful phone experience - at that point, I was ready to never buy another Infocus product again.
Called back, and spoke with customer service. Apparently they're located in the US, as I spoke to a very nice lady who took some info, and indicated a customer advocate would contact me back.
Next day I get the call back from a gentleman that also appeared to be located in the US. They tell me they can't do anything to replace this bulb, but had me try a couple things. He told me to take the bulb out, shake it for 5-7 seconds, and reinstall it. I thought he was just trying to humor me, but I was completely amazed when I reinstalled the bulb and it worked.
According to him, sometimes deposits build up causing problems, and the shaking re-located them.
He also mentioned that, as these are arc bulbs, sometimes when they are older, they've etched an arc in the glass from running in the same position, and from the sound of it, I think the poster above could be experiencing this. He recommended physically flipping the projector over, and running it in that manner for about 10 hours, which should resolve that issue and the projector can be run right side up again.
I had never heard of either of these things before, but the representative seemed to know what he was talking about, and given that it worked, I'm inclined to think so. Anyone else ever heard this?
Also, to Infocus, if anyone is listening: PLEASE GET RID OF YOUR INDIA CALL CENTER. They are useless and downright damaging to your reputation. Your US people are wonderful - but the Indian people, at least the one I spoke with, made me never want to buy your product again.