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Official Sony Bravia LCD Uneven Backlight/Cloudy Thread - Page 11

post #301 of 9118
Quote:
Originally Posted by sauron256 View Post

They should be reimbursing you for the returned sets rather than you having to sell the item as an open box items.

If they aren't doing that, it would make sense for a retailer to stop carrying an item that has become unprofitable for them to carry due to high returns. That is just business 101.
post #302 of 9118
Quote:
Originally Posted by sauron256 View Post

My apologies for my remark if it made you uncomfortable.

Though, back to the topic now that I know you're coming from the side of the retailer - I know all those returns are bad for the bottom line. However, I hope you're not letting that aspect cloud (no pun intended) your judgement on this matter of this screen defect on the Samsungs and Sonys.

I know the customer is only right to a point, but in this case, the cloudiness is a defect that Sony and Samsung need to acknowledge. The retailer shouldn't play as the vendor cheer leader to simply preserve profits. We sort of depend on you guys (the retailer) to tell Sony or Samsung the truth about the quality of their products. After all, you can't let them sit on their high horses thinking they can do no wrong. Why should the retailer and customer suffer for vendor arrogance?

They should be reimbursing you for the returned sets rather than you having to sell the item as an open box items.

Your opinion is your opinion, and you are entitled to it. BTW, I am not a retailer of these sets at all. I am a consumer just like you with this set.
post #303 of 9118
I was in the market to eventually buy me one of these Sony xbr's down the line but now after reading people having cloud problems with these sets, I'm going to avoid it like the plague.

to Sony:

thank you but no thanks!!!

what has happened to Sony lately?

rootkit
DRM infestation
Blu-ray players/movies not up to par
battery recalls
Ps3 not up to par
all kinds of delays

.....and on and on.
post #304 of 9118
The local Sony service center brought my replacement 46XBR2 out today. It was worse than my existing set so I refused the replacement. Pictures are attached. Notice the black strip about 2/7 the way down in the last picture. That was horrible to look at. At this point I think I'm going to just keep it and see how it pans out.
post #305 of 9118
Quote:
Originally Posted by swizzir View Post

The local Sony service center brought my replacement 46XBR2 out today. It was worse than my existing set so I refused the replacement. Pictures are attached. Notice the black strip about 2/7 the way down in the last picture. That was horrible to look at. At this point I think I'm going to just keep it and see how it pans out.

I am interested in what the guys from the Sony service center said about the issue with the screen. I wonder if they are told to say very little. I feel for you...I hope all works out with your TV.
post #306 of 9118
Quote:
Originally Posted by swizzir View Post

The local Sony service center brought my replacement 46XBR2 out today. It was worse than my existing set so I refused the replacement. Pictures are attached. Notice the black strip about 2/7 the way down in the last picture. That was horrible to look at. At this point I think I'm going to just keep it and see how it pans out.

swizzir,

Thats horrible.

Doesn't Sony test these sets before releasing them for sale? My kdl-v26xbr1 has the same effect but it is only just discernable - not really a problem at all. I really want to get the KDL-40V2500 but I'm having second thoughts based on this backlighting problem.
post #307 of 9118
Here's my 40" XBR2. I can see a little uneven backlighting if I look for it. It's taken with no flash in a dark room. I can't tell from the pics.
post #308 of 9118
I just wonder if the cloud gets worse 0ver time or stay the same?

THis would be good information.

I have a new 52 inch and there is a little cloud on one side but it is hardly
noticeable and I do not find it objectionable.... unless it gets worse.

Ed
post #309 of 9118
Since we're sharing. Let me know if you guys think I should return it. Not bad, but I do notice it. Would this be worse than a dead/stuck pixel....not sure.

BTW, I had the thing face down for about 30 hours. I had to install a new AV cabinet so I decided why not to the "de-stressing" trick. Little or no help to aleviate the clouds.

post #310 of 9118
Quote:
Originally Posted by seattlite View Post

Since we're sharing. Let me know if you guys think I should return it. Not bad, but I do notice it. Would this be worse than a dead/stuck pixel....not sure.

Yours is not the best I've seen and definitely not the worst. I think it's acceptable if you're willing to stick with it. I'm sticking with mine damnit.
post #311 of 9118
Quote:
Originally Posted by swizzir View Post

Yours is not the best I've seen and definitely not the worst. I think it's acceptable if you're willing to stick with it. I'm sticking with mine damnit.

That's what I was thinking also. Maybe I'll stick it out for now. I negotiated a service plan when I got the TV...maybe I'll get a replacement via Sony's one year warranty or via the service plan when Sony fixes these issues.
post #312 of 9118
those clouds would've driven me insane if I had the Sony myself, I really feel your pain guys, I hope some how you guys can resolve it... I really do considering the cost for one of these sets.
post #313 of 9118
My 40v2500 also has clouds. Exchanged twice and kept the 3rd unit because it was acceptable (more or less).

Posted in the v2500 thread a few weeks ago and was mocked until others spoke up about the problem.

If anyone gets help from Sony, please post; otherwise I guess we'll have to live with it.

Problem may be due to ever increasing LCD sizes and the rush to costly 1080p (resulting in cost-cutting/bad QA to keep sets somewhat affordable).

After literally years of research, I wish I could say I'm completely happy with my set (but I'm not).

I eliminated plasma due to burn-in and frequent 768p limit. I eliminated RP sets due to screen-gain.

After being zapped by LCD backlight leakage, I'm not sure what I would tell a prospective TV shopper (wait for SED?).
post #314 of 9118
I just got my brand new KDL40XBR2 lcd tv from Best Buy and calibrated it to petmic10's settings. The black screens are extremely splotchy and it is making it very upleasant to watch movies on. The gray spots on appear in the same areas as those that are posting pics of the KDL46XBR2's. A big spot in the upper left side, lower right side, etc. I will post pics soon.
post #315 of 9118
Well, you can add another XBR3 to the list. Picked mine up this afternoon, got it home and the cloudiness was one of the first things I noticed. You don't notice it unless you have it on a dark screen. I notice it most in the XMB menu for my PS3 and I noticed it during a couple of scenes in Resistance.

I have at least one dead pixel as well.

I think I am going to wait out any service call until early next year. Hopefully by then Sony will have their act together. I really love this tv otherwise, but a $4xxx panel shouldn't exhibit problems like this. I'll tolerate it for now.

Most of the replacement unit stories here don't seem to be fairing very well. Anybody get a replacement through Sony that was acceptable yet?
post #316 of 9118
FWIW, I tried the recommendation of trying to "massage" the clouded area out using a cloth and it seemed to make the issue spread to other parts of the display.

I really do think this is a stress and pressure issue. Why else would running a cloth over the screen, like you would if you were cleaning it, create such problems?

I'm going to try the laying flat trick tomorrow and see if that brings any luck. Otherwise, a call to Sony is going to be in order. I thought I could live with it, but it's really hard....and it's been less than a day!!
post #317 of 9118
Do the 46 XBR3's have the same clouding issues?
Thanx

cheezz
post #318 of 9118
The xbr2 picture quality is absolutely lower than the xbr3 picture quality. I do not have any issues with my picture but would never return to the same salesman if he had not warned me about the XBR2 vs XBR3 issues (more than 18 mos and the trim).

I think that the real problem that Sony has to address is quality and honesty as they originally had earned many years ago (too many marketeers in the mix today). All times in my TV buying past, the XBR was the considered the absolute best for the next generation of TVs, moving forward (i.e Sony lead the TV way).

My current set is most likely the last 'XBR' claim that I will honestly feel good buying into (I now think I was lucky). I have been buying XBR sets since 1980 (really GREAT 27" console, beautiful wood and style); I had a really beautiful 1990s 27" (the 'audio version'); and then a really fantastic-picture on my 2003 XBR-910 (which has just totally crashed after only 2.5 years and it will cost me $500 to fix, about half of the current street-price for the '970);

I have just given Sony one more opportunity, I purchased the 46XBR3 and fortunately it has a beautiful picture with no cloudy screen issues. I just hear about those with the XBR2 version and some have a good picture, which seems to be luck of the draw!. If I had bought any 'XBR2' version (any with a sub-standard screens), I would have been REALLY pissed with knowing that there was evem a BETTER XBR version.

XBR seems to now have 'grades' and I will never know which one should be considered premium. I will now always need to wait a year or two before deciding if I want to get a better/bigger screen.

I had the XBR910; Didn't Sony introduce a '950, ''960, a '970 within less than 2 years(???). I have heard many comments and discussions that the XBR970 actually has lower quality and dynamics than any of the earlier XBR models.

My current 'XBR' (46" Bravia) is the last one I will buy with just depending on the XBR moniker E.G., I have not consider SONY ESS as anything better than a cheap Marantz (for about the last 8-10 years) . Is this where we are going with Sony (or have we actually arrived)?

Sony, you are really blowing it!!! There should only be one XBR model for any TV type and generation At this moment and moving forward, I truly will need to buy with much more descretion and caution. And I will most likely not consider a Sony TV as my first choice but only one of many to think about.

My 46xbr3 has a truly a beatiful picture, but I know that this exactly explains the concept of "a blind hog found an acorn".

Regards,
Joe
post #319 of 9118
I took delivery of an 46 inch XBR3 on Wed. It has the clouding problem but not too bad. Mainly the upper left corner. Also, one stuck pixel. The stuck pixel can't be found unless you're under 2 feet away and I consider it to be a non-issue.

However, the cloud in the upper left is a little more bothersome. You notice it in dark scenes - but it's not bad enough to be a distraction if you didn't know it was there. I asked my wife - after three days of viewing - if she noticed any defects in the set. She gave me one of those "are you kidding" looks and said - "ummmm no..." I sat her down and pointed it out and she said " oh yeah - I can see that now...."

We decided it wouldn't hurt to call BestBuy and see what they would do. Over the phone, I was honest with the BB sales rep that this was a known issue and that we did not have it that bad (especially compared to other's pictures on this forum). The Magnolia rep stated that the set should not have any defects and immediately scheduled a replacement set. He was REALLY nice about it - no questions asked.

I'll have to make sure I'm home when it comes because I don't want to let my current XBR3 out the door if the replacement is worse.

Stay tuned....

[Edit] - Got my replacement XBR3. See my posting and pictures in this thread on 11/29. It was an Aug 06 built set and does not have the clouding issue. Very pumped about my good fortune.
post #320 of 9118
Quote:
Originally Posted by seattlite View Post

Maybe I'll go get a 40" to tie me over till the next gen of 1080P panels hit the shelves?

My sentiments exacty. My wife and I braved an all-nighter and a near-stampede to purchase an Olevia 542i for $750 out the door as a Microcenter Black Friday special.

I'll be revisiting my 1080p needs (actually wants) in the near-future as the smoke clears. I'll review the xbr/v2500 line at that time, but I'm more interested in the Olevia 747i because of the Silicon Optix Realta processor, which in terms of dollar value probably costs ten times more than the processors currently employed by Sony and Samsung.

If I consider price drops in a year's time, I probably can purchase a 1080p set for $750 less in a year, effectively purchasing my current 542i for next to nothing at this time.
post #321 of 9118
Quote:
Originally Posted by Lumpydog View Post

We decided it wouldn't hurt to call BestBuy and see what they would do. Over the phone, I was honest with the BB sales rep that this was a known issue and that we did not have it that bad (especially compared to other's pictures on this forum). The Magnolia rep stated that the set should not have any defects and immediately scheduled a replacement set. He was REALLY nice about it - no questions asked.

I am glad to hear the BB/MHT is replacing the set. My 46" XBR3 is on order with BB/MHT (KOP,PA). Curious, did you buy the extended warranty with BB/MHT? I am planning to purchase the ext warranty through Sony Style (ServiceNet).
post #322 of 9118
I just took delivery (from CC) of a new 40" XBR2, and aside from a stuck green sub pixel that can't be seen unless your face is 3" from the panel, it seems to be OK.

I did notice something resembling the clouding problem on a black/no-input screen. It was a general unevenness primarily in the middle, and not the sides like most of the folks with the problems are having. It is nowhere as intense as some of the pictures posted to this thread. Also, mine was manufactured October 2006. This seems to be a cursed time.

I'm going to spend a little more time deciding whether this bothers me too much. It's noticeable, but when watching something, it's really not too bad.

I do have a question for some of you who have more experience "returning" these items. I had my TV delivered by CC, and the delivery men (who handled the TV correctly) took the box and packaging away with them. Were I to want to return it, how would that work? Would I have to bring the set in myself, or would they dispatch someone to pick it up? I also balked on the $699 Circuit City protection plan. I was/am going to buy Sony's extended service plan for much less. Any advice?

Thanks.
post #323 of 9118
Quote:
Originally Posted by mike71 View Post

I do have a question for some of you who have more experience "returning" these items. I had my TV delivered by CC, and the delivery men (who handled the TV correctly) took the box and packaging away with them. Were I to want to return it, how would that work? Would I have to bring the set in myself, or would they dispatch someone to pick it up? I also balked on the $699 Circuit City protection plan. I was/am going to buy Sony's extended service plan for much less. Any advice?

Thanks.

About a year ago, I was shopping for a new set. As I had owned a 32" Sony XBR CRT that I bought back in '89 which had a BEAUTIFUL picture and served me well for 15 years, I bought the top of the line Sony HD CRT from CC.
The picture was terrible.
Went back, tried a Panny CRT. Also a terrible set.
Went back, and tried a different model by Sony. The picture on that one was overall pretty good, but had a few issues with color. So, I called Sony service, and they arranged for a service call. The verdict from the serviceman was the tube was n/g.
Went back to CC, explained the problem, and went with the Bravia 40" LCD.
That set was the best. Overall, I'm quite pleased with the picture.
I went through four sets, each time CC delivered with no questions asked. No need for the original packaging for the sets that I returned.
While I had a tough time getting a decent set, CC's service was first rate.

Jack
post #324 of 9118
My living room is not light controlled. I have 4 eight feet windows. I have no choice but to get a LCD Flat Panel. I went to Circuit City yesterday and Sony XBR2 had very good pricing. I was all set to buy the TV today. I am glad I ran into this thread. I am not going to drop over 3K on a set and deal with the Cloud issue. I don't have time to deal with exchanges and calling cusstomer support. I will keep an eye on the forum and determine if the Cloud issue has gone away. The prices of 46 Inch XBR's should also drop when the bigger LCD's are released.
post #325 of 9118
jlarosa:

I did not purchase an extended warranty - not sure I will yet... BB/Mag honor there 30 day return/exchange with no issues so I'm covered for now

Mike71:

CC should have no problem exchanging the set. Since you paid for delivery, they should also deliver an exchange where a defect like this is involved. If you don't have your original box, they'll just use the exchanged unit's box to cart off the replaced unit.
post #326 of 9118
Quote:
Originally Posted by Joeboston View Post

The xbr2 picture quality is absolutely lower than the xbr3 picture quality. I do not have any issues with my picture but would never return to the same salesman if he had not warned me about the XBR2 vs XBR3 issues (more than 18 mos and the trim).

I think that the real problem that Sony has to address is quality and honesty as they originally had earned many years ago (too many marketeers in the mix today). All times in my TV buying past, the XBR was the considered the absolute best for the next generation of TVs, moving forward (i.e Sony lead the TV way).

My current set is most likely the last 'XBR' claim that I will honestly feel good buying into (I now think I was lucky). I have been buying XBR sets since 1980 (really GREAT 27" console, beautiful wood and style); I had a really beautiful 1990s 27" (the 'audio version'); and then a really fantastic-picture on my 2003 XBR-910 (which has just totally crashed after only 2.5 years and it will cost me $500 to fix, about half of the current street-price for the '970);

I have just given Sony one more opportunity, I purchased the 46XBR3 and fortunately it has a beautiful picture with no cloudy screen issues. I just hear about those with the XBR2 version and some have a good picture, which seems to be luck of the draw!. If I had bought any 'XBR2' version (any with a sub-standard screens), I would have been REALLY pissed with knowing that there was evem a BETTER XBR version.

XBR seems to now have 'grades' and I will never know which one should be considered premium. I will now always need to wait a year or two before deciding if I want to get a better/bigger screen.

I had the XBR910; Didn't Sony introduce a '950, ''960, a '970 within less than 2 years(???). I have heard many comments and discussions that the XBR970 actually has lower quality and dynamics than any of the earlier XBR models.

My current 'XBR' (46" Bravia) is the last one I will buy with just depending on the XBR moniker E.G., I have not consider SONY ESS as anything better than a cheap Marantz (for about the last 8-10 years) . Is this where we are going with Sony (or have we actually arrived)?

Sony, you are really blowing it!!! There should only be one XBR model for any TV type and generation At this moment and moving forward, I truly will need to buy with much more descretion and caution. And I will most likely not consider a Sony TV as my first choice but only one of many to think about.

My 46xbr3 has a truly a beatiful picture, but I know that this exactly explains the concept of "a blind hog found an acorn".

Regards,
Joe

Can anybody else confirm that the XBR3 has a better picture than the XBR2? I was convinced this was not the case.
post #327 of 9118
I didn't see any difference between the two units. I went with the 3 for pure aesthetic purposes. But unfortunately, I have the cloud issue with my set, too. Waiting to do anything until Sony can get these screens looking better.
post #328 of 9118
I just got my XBR2 delivered this morning, and while I see the cloudiness on empty inputs, I'm trying to decide how much I want to stare at it for it to be an issue. I did get an extended warranty so if Sony figures out how to remove this problem, I'll get it exchanged then. Until then, the picture looks FANTASTIC with the settings I got from this forum.

2 factors lead me to just keep it and worry about replacing it if this can ever be eliminated completely....

1, its the living room TV and we never watch TV there in absolute dark...

2, its odd, and of course daytime so I can't tell for sure, but I only see the slightly lighter area in the bottom left of the screen, softball sized. When I watch Battlestar Galactica later tonight maybe it'll bother me more. Also, I noticed that its more apparent on the empty input where there is a large "blue" INPUT on the top left, and less apparent on the RGB input where the INPUT display is smaller and yellow, and also the Dish receiver "screensaver" it puts up that floats around a black screen when the Dish power is off doesn't display the cloudiness as much as the empty INPUTS.

Almost seems like if there are a large area of LCD pixels brightly lit at the top left of the screen the cloud on the bottom left becomes more apparent.

It's frustrating that every TV I researched here has some sort of defect. The Hitachi I looked at has flicker issues, the Sharp has banding...both of those seemed more likely to bother me in a lighted room, so Sony it was. All the HDMI inputs and 1080p helped too. I think of all the problems, this is the one I'd have been least likely to notice, or most likely to chalk up as the source. My Hitachi CRT RPTV has always had a reddish tint on the darkest scenes...I think uneven blackness is a step in the right direction at least.
post #329 of 9118
Quote:
Originally Posted by Joeboston View Post

The xbr2 picture quality is absolutely lower than the xbr3 picture quality.

Another misinformed consumer, imagine that. Someone wanted to sell an XBR3, don't you dislike some sales people?

Anyway, there are 2 differences between XBR2 and XBR3 models. The XBR3 has a black piano finish where XBR2 is silver and can be interchanged with other colors at additional cost. Also, the XBR3 has an 18 month warranty, whereas XBR2 has 12 months.
post #330 of 9118
I'm with you, asummerlin. Every tv I researched over the last year had issues as well, but ultimately I had to go with the XBR3 because it suited my needs the best and looks amazing even when it is off. I have an extended warranty from BB/MHT and am hoping that eventually, Sony can get this clouding issue taken care of so that I can replace this unit with confidence.

I was able to easily notice the effect on blank inputs last night, but only noticed it a few times during viewing and while playing some PS3. This morning, with light filling the living room, you wouldn't even know there was an issue at all.

When my wife gets home with the second set of hands, I'm going to try the laying it down flat trick for about 15-20 minutes to see if that makes any difference at all.

I really do think that the assumption that this is a pressure/stress issue is extremely valid. When I went to wipe the screen last night, the smallest amount of pressue created bubbles and more backlighting to shine through. It takes a heck of a lot more pressure on my Apple Cinema Display to get that to happen. If laying it flat doesn't work for me, I'm going to try loosening the screws in back as well just to give it a shot.

If it weren't for this clouding issue this set would be absolutely perfect. It really is wonderful, despite its quirks and Sony is nearly there. IMO, if they continue to replace peoples' sets, they are there.
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