Official Sony Bravia LCD Uneven Backlight/Cloudy Thread - Page 32

It's tough if you want a 1080p set. The clouding with Sony's panels, -- a problem that could potentially affect Samsung's 1080p sets too since they use the same panel -- and banding problems with Sharp sets. I read a review of JVC's 1080p set in the December issue of Sound & Vision that listed poor backlight uniformity as a minus. Maybe JVC uses the Samsung panel too. I'd say it's a terrible time to buy a 1080p LCD.

Another option would be to take the TV to a technician who would be willing to sign an affidavit saying the TV is defective. You would still want pictures though.

DAMN!!

I bought the 46XBR2 back in October from BB (I'm in Canada) but only had the install done yesterday. And yeah, the clouds were very bad. Upper left corner and lower right corner the worst with a band running in between.

I had been reading these forums and hoping it would not happen to me but alas it has. Of course my 30 days have passed and honestly I would not deal with that anyhow because it has been mounted.

Now onto Sony help here in Canada. In the past, I have had good experiences.

So I will put the call in today and report back.

Bottom line as far as I am concerned is it should not be there at all or very minimal but when my wife who is not technically minded brought it up before I said anything when watching a movie, that is just plain wrong for $5K display that is supposed to be the flagship display for Sony.

Question: Anyone here from Canada who has had this problem and what has the response been from Sony Canada?

TY

I sent an email to Microsoft's Tech News sight asking them to review our forum and post an article about the issue at Sony. We'll see? Maybe a few emails would spark their attention since Microsoft and Sony compete on a lot of things? I don't have time right now, but I would recommend we try to elicit articles by any of Sony's competitors. We may not get reporters interested but competitors might? I can't post URL's etc on this forum yet or I would give it to you.

Just an FYI I also sent the email to their Multimedia News site.

I submitted the digg story to Engadget (http://www.engadget.com/).

You need at least 5 posts here to be able to add links. You should be able to now.

Are we relatively certain that July 2006 builds are defect free? I stopped by BB where I bought my set, and noticed that the demo 46 XBR2 on display is a July 2006 build date. I'm tempted to ask if I can trade my October set for the demo version, but would not want to do it unless I felt reasonably comfortable that the July sets were cloud free. I didn't speak to anyone there, as I was in an out quickly for something else at the time. Or should I stick the battle out with everyone else?

I think it need 100 hits to get to the main page (as opposed to "upcoming") so tell all your friends to click on it if you would like it promoted to the main Digg page. Not sure of the exact number needed.

The kicker here is I don't even own the TV! I want to (and will) , but not until this is resolved...


http://digg.com/hardware/upcoming

Digg!

Can you believe it???
First they said they were going to replace a conversion board, and when the technician came and saw that, he agreed to me that there was something wrong with the unit, he works for QualxServ, a contractor company for Sony. But obviously the problem was not the conversion board, so he called to a Sony engineer, and his answer was that they received a lot of units returned, but they tested and they concluded that there was nothing wrong with these clouds, that power saving should be used to high, and that did a little difference, but I can still see the clouds. The bottom line is that Sony is starting to take this clouds issue like the way they handle the pixels, they say now that it is ok. This reminds me of when Apple had this battery issues with their iPods, and they didn't do anything until they got an action class lawsuit, then they recalled them. Is this what we have to do to get this solved?

It's looking more and more likely.

Thats What They Told Me To. The Technician Won't Come To My House And Call Sony Tech And Told Him The Same Thing. There Nothing Wrong With The Clouds. You Have A Good T.v. Right

It's their bottom line, and all about cash with large companies. Unfortunatelty that's how much they truly care for us little guys. They have our money, and we are not likely to go spend anymore with them anyway, so we are not who they are looking to help out.

I'm waiting for a tech myself today. Yes, you have to make it so Sony HAS TO FIX these or it will affect THEIR CASH INCOME, or they won't do it. It's not a fair world, who said it was needs to join reality. That's what courts are for. Also, any and all enlightenment we can get out to people BEFORE they buy these sets is a good thing. I went and added some reviews on Amazon.com.

Writing letters helps too, to places like consumer reports. Anywhere we can get exposure to, other than Sony, because they will bury it. We need to get this out in the open where people know what is going on. You know darn well, that Sony knows this is a problem. The more people that are getting ticked off, the better. Too bad it has to be that way. We are still in the best country in the world, things could be worse.

I would go small claims court. Class action law suits are good for lawyers, but a single case between you and Sony would hopefully bring better results. Think if everyone here filed small claims cases. Sony would have to deal with each one individually. They wouldn't like that I'm sure.

Speaking of pixels I noticed I have two stuck pixels one green and one blue........Sony really is going downhill.

Maybe...although I think there's more chances of winning when they can see the extent of people being affected, this forum is proof of that. Probably I need to get at least two independent technicians to give me a written report on the inspection. I really don't want the hassle, but at the same time I'm starting to get tired of how the big companies f*** us.

The Tech (contractor) just left here. He spoke with the actually Sony tech and was told it was normal for clouds. He took it to the shop anyway, and said he would check everything there. I was not sure if I should let him take it, but I made the decision to just go ahead.

It's hard to have any hope of this problem being resolved without court, or Sony changing their response. I feel so powerless.

What was the tech's initial reaction when he saw it? Had he seen anything like it before? Prior to contacting Sony would he have considered the panel defective?

This is true. I would probably mess something up on my own since I am legally challenged. I'm tired of this issue, I'm buying a DLP, and hope my luck is good this time, knock on wood.

Member 25S
Model #:KDL-46BXR2
Build date: October 2006
Serial# 80303XX
Sony tech support event #: E32702363

Member Swizzir
Model #: KDL-46XBR2
Build date: October 2006
Serial #: 80312xx
Sony Customer Service Event #: E32445552

Member: instantpop
Model No.: KDL-46XBR3
Serial No.: 80094xx
Event No.: E32722440

Member: landez
Model # KDL-46XBR2
Build date: September 2006, Mexico
Serial# : 80250xx
Sony Customer Service Event #: E32683079

Member michael3314
Model KDL-46XBR2
Build date Sept 06
Serial 80206XX
Event ID E32737187

Member - bigorange
Model- KDL-40XBR2
Build date - Oct 06
Serial #- 80378XX
Event ID#- E32692469

The tech wasn't even aware of this technology, believe it or not. He said I am his first customer for this type of TV. He had no clue what was going on. Mine is unfortunately a lesser seen issue than most here, so initially he had no reaction.

He treated the Sony tech, which he called on the phone, as the word of God. I told him it was not normal for LCD's to be cloudy, showed him the first picture on page 1 in this thread, explaining how in space, there are no clouds. He had this glazed over look like I was high.

So, are we all insane or what? We can't be!

Bottom line...I think we have a lemon, don't we?

take a picture in low light setting i wanna see what it looks like.

your on crack!!! JP but thier is gas clouds in space

Someone earlier mentioned that in a similar situation, people had great success by getting a lawyer to just write the company a letter threatening to sue and naming certain aggreived individuals. That would by far be the best way to light a fire under Sony and clearly there are enough people on this board with problems to provide enough ammunition for such a letter.

The challenge is that even having a lawyer write a simple letter would cost money--perhaps a few hundered dollars or more. Therefore, you could either pool resources and find a lawyer, or else maybe someone on this board has a close friend/relative who is a lawyer familiar with consumer products law that would write such a letter for free.

OK so now that my tv has been layed down for 2 days and massaged the hell outa it so the point i dont care if it messes it up cause its going back either way.

I moved the clouds around evened them out better. They seem to be less noticable to the naked eye. Now when i take pics its really ugly looking,but since its evened out its not as noticeable. id like to see a pic of what it should be looking like.

I can't afford crack after my XBR2 purchase

pics of what i see on my v2500

http://www.imagestation.com/6882047/3954736284

http://www.imagestation.com/6882047/3954736228