The person I talked to today refused to even look at the information on their website pertaining the Class Action Lawsuit and said she didn't care. She just told me that what I had on my TV is plain wear-and-tear and that I should be responsible for paying everything out of my pocket.
A defect that caused a class action lawsuit is NOT standard wear and tear. If a car were to have defective brakes that has caused thousands of people to get into accidents, you can't just say that the brakes are failing because of standard wear and tear. Manufacturers never want to acknowledge defects and this is the reason why we have things like Class Action Lawsuits to begin with but the length this customer service representative that I talked to on the phone today went makes want to vomit.
I wouldn't have been so angry if they even agreed to pay for the part but not the labor. All they have been trying to do however is to sweep this problem under the rug.
1-2 1st tier reps I talked to DENIED that an issue with light tunnel existed.
2-I have never gotten anything in the mail about the Class Action Lawsuit despite owning this TV.
3-The supervisors that I talked to were extremely unprofessional and attempted to lecture me about standard wear and tear and were downright demeaning to me.
I am sick to my stomach about their double standards too. I know that a lot of people on this forum or ecoustics.com have had their products repaired for free but let it be known that in majority of cases like mine, Samsung will outright refuse to do anything for you.