Check this story out.
I was told that by Sammy that if their contracted repair shop did not call me in 3 days to set up an appointment to call them. They even gave me their phone number. After 3 days I recieved no call, (which I expected)
So I call them. I reached a lady at the repair shop that handles the warranties for Sammy TV'S in our area. I gave her the Transaction number that Sammy gave me and of course
she had not recieved it from Sammy. I then told her where I lived and she told me that they do not travel that far. I told her that Sammy told me that they would find someone to travel that far to service me. She then said that she would call someone for me, and see if he would go that far to service me. She called back 10 minutes later and said they he would service me. I then told her about the shadow problem, and told her that from all my forum reading, that I believed my problem was the light engine. She told me that they have a ton of light engine problems with Sammy TV'S. She said she would order the light engine. (even though the serviceman had not even checked my TV to see if that was the problem) That tells me, this is a widespead problem also locally with Sammy TV'S. After reading several post about the problem people are having with backorder problems with Sammy's TV"S, I called the lady back and asked her if my part was on backorder. She told me that it was, and that if they did not recieve the LE in 3 weeks, that they could get Sammy to exchange my TV, which they have done on several occasions with them. She also said another lady called yesterday with the same model number, and had the same LE problem as mine. She ordered her a LG for her Sammy too. It is model HLS6187W.
My question to the forum is:
Do you think since my Sammy TV is only 7 months old Sammy will exchange the entire TV?
If so, do you think that would send me back to BestBuy, or ship it to the repair shop and have them deliver it, and take mine away with them?
If you have encountered this type of problem where a new TV was offered or exchanged, I would appreciate your reply.