I bought my Panasonic plasma from them 2 weeks ago (price from them was better than local with tax and shipping tacked on..)
Ordered on a Sunday, the unit was at the depot on Wednesday and I aranged for Saturday delivery to avoid time off of work. Eagle shipping was the carrier, they came during the scheduled window, carried it into the house, uncrated it, but because the stand had to be assembled, they had me inspect it for physical damage and left it to me to assemble the stand and put the unit together. They took all the packaging away.
They told me that if there had been a problem, they had some paperwork and would have taken it back.
The key is to take the time to inspect the unit before signing the paperwork.
It was my first big online purchase and overall it went well.