Thank you very much for the reply,
Since It is converting the signal, will that mean a loss of any kind whilst using that adapter?
nope... you are good to go...
Every post I read makes me want my F2s even more... darned Customs - what do these guys do all day! ;)
Thanks Max! :) I have chased Fedex today to see if they can prise the things out of the hands of the Customs dudes. They've been stuck there for a week now. Maybe they have set them up in their 100,000 cubic feet warehouse to see if what they’ve read about them is true? :)
<shudder> - that 'grain split' looks really really bad. I'm sorry that you had that experience and obviously hope mine arrive in perfect condition - especially as mine are black maple too like yours. I buy a lot of stuff from the USA and it is always a bit of a gamble as to what condition it will arrive in after such a long journey - so far I have been 100% lucky and I take comfort from the fact that your problem was not caused in transit but was a manufacturing defect that should never have made it out the door in the first place (as Mark himself admits). I agree with you that, as Mark's company grows, he does need to focus on providing customer service that is every bit as good as the products themselves, and I am sure Mark is aware of that. ID companies live or die on their reputation on the net, and a reputation is as easily destroyed as it is created, so let's hope your communications experience was a one-off that has now been fixed. I also agree with you that it isn't a valid defence to say someone has a lot of emails every day (and to be fair to Mark, he did not say that - it was other posters on the forum). I guess that SVS has a lot of email every day too but mine have always been answered within two days at worst (and usually same day) and on occasion have been answered by the CEO himself, Gary Yacoubian. Mark has what is, by all accounts, the best subwoofer in the world for anything like the price - with customer service to match, the sky is the limit for him and his company.
Having said all that, I really just cannot wait to get my pair of F2s and I am as excited as a kid at Christmas. I hope that you feel the same and that the problems you had have been resolved and can now be forgotten as you sit back and enjoy your movies and music.
Hey Mark - that would be terrific as I am getting nowhere fast with Fedex on this side of the pond. Thanks very much - appreciated!
Hi rocky' - the most important thing I guess is that the problem was resolved to your satisfaction and you are still a happy customer of Seaton Sound. As you imply, it's not the problem that is the issue but more the way it is resolved. All businesses experience problems of one kind or another and so long as they learn from them, change their processes to ensure they don't arise again and resolve any customer complaints to the satisfaction of the customer, they will be forgiven. I am glad that your own problem was resolved and that you are happy again with your Submersive!
I can sympathise with Mark's position and the demands on his most precious and most scarce asset: his time. I built my own business over a 30 year period and know how easy it is to fall into the trap of spreading yourself too thinly. As the company grows, so will the number of its employees and some of these time-related issues will fade away. Meantime, Mark has a lot on his plate - he is running a business, designing speakers and subs, helping everyone out on these forums, probably acting as CEO, CFO, COO, marketing manager, sales manager, personnel manager and so on all at the same time. And on top of all that he also has a real life too, maybe with family, certainly with friends, and so the demands on his time are incredible. I am happy that we can join together and wish him all the luck in the world, and that you are happy again with your SubM.
Good to type to someone literally on the other side of the world. Enjoy your HT! All the best, Keith