I wish this was over more than anybody and that I had read this thread earlier in the day so I could have made sure the orders show cancelled on our site. I've e-mailed our site manager to see if he can make it happen, but I'm not sure he is going to be able to locate these orders. I guarantee it will be done Monday morning.
All the orders have been cancelled. NOBODY was ever charged a single dollar, EVER, for any player. Unfortunately, the above posters are right, we aren't able to control when banks release pre-authorizations on accounts.
The Jenna disks were sent Wednesday and Thursday.
You should not have received mailings. I was told every name was suppressed and deleted from our database. I can't figure out what postal mailing you received. There has never been a nude picture on the cover of any of our mailings. However, getting anything from us is unacceptable.
I know repeated apologies sound stupid, but it is all I can offer.
I am truly sorry for the hassles you are experiencing.
If anybody has any further problems, and I sure hope not, e-mail me directly email@example.com
and I will get them fixed as soon as possible.