Richmond, KY - HDTV  

While others on the Local HDTV forum and the Programming forum bemoan the fact that they cannot get second tier channels in HD, we in the Richmond - Berea - Georgetown KY areas cannot even receive ABC and NBC HD feeds via TWC. We only started getting FOX HD feed three weeks ago. (We've had CBS for quite some time.)

After getting various vague responses from TWC local office folks -- including one that suggested that the locals were not equipped to send HD feeds (not so) -- I sent e-mail and certified letter to local TWC customer support in Georgetown, KY (I was told by TWC phone support that Georgetoen is the central customer support for our region). I have also e-mailed the head of programming of TWC with the inquiry. I have simply asked for some timeframe within which I might expect to begin receiving ABC/NBC HD feeds.

Almost a month has gone by without any response. Does anyone have suggestions on how to get this information? Who to write? How to get actual customer service from "Customer Service?" How to influence the dialogue between TWC and the networks?

Much of the region that is served is out of range for OTA signal, so that is not an option.

Please see the Lexington KY thread .

All of the cities you mentioned are receiving signals from DTV stations off the air.

Continue discussion in the following thread for the Lexington DMA:

Lexington, KY - HDTV