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HD DVD Players Are Doing Just Fine At Best Buy.

post #1 of 99
Thread Starter 
I have read several complaints that some members here have toward the alleged lack of support that BB gives to the Toshiba HD DVD players at their stores.

But I had the occasion today of finding out why in most BBs the HD DVD player is either out of sight, or in sight with no movies playing on them.

I am an avid fan of the show "24" and in the Xmas edition of BB's sales catalogue, they have all 5 seasons of "24" for $19.99 each...that's a $30 savings! Naturally I rushed to my favorite BB to pick up Season 5 since I already own the previous 4.

On getting there I noticed that the new A2s were displayed, at both the BBs that I went to today, (one was totally sold out of "24") in the endcaps, with neither player with a HD DVD movie in them; but of course the BR players had BD movies playing.
At first I was a little confused, were they really trying to show the BR movies and players over the HD DVD players in order to give BR an advantage? I've heard that many times before in this forum.

I decided to give them the benefit of the doubt and ask why. So I asked to speak to the store manager. A nice lady shows up, and I ask her what she thought about the setups. Her reply, as well as the sales manager of the 2nd BB store's, was very revealing.

I WAS TOLD THAT HD DVD PLAYERS SOLD ALMOST AS SOON AS THEY ARE RECEIVED! THAT EVEN MOST OF THEIR EMPLOYEES BUY THEM BEFORE CUSTOMERS CAN HAVE A GO AT THEM.
I WAS TOLD THAT THE REASON WE SEE A LOT OF BB STORES WITH UNHOOKED UP OR HD DVDLESS PLAYERS WAS BECAUSE THEY DID NOT WANT CUSTOMERS ASKING FOR A PRODUCT THAT IS NOT IN STOCK...THAT THEY WOULD RATHER PUSH WHAT THEY ACTUALLY HAD IN STOCK FOR SALE...BR PLAYERS!

I asked her how people knew to choose HD DVDplayers since there is not much advertisement?

SHE TOLD ME THAT SHE HAD NO IDEA. THEY JUST COME IN AND REQUEST THE PLAYERS BY NAME AND BUY THEM.
The manager of the 2nd store confirmed the story.

They are probably doing so well with them at BB, the CC decided to cash in as well! Who could have thunk it?
So much for the BB against HD DVD conspiracy theory.
post #2 of 99
That's funny because when I went into BB and I asked a salesmen in the Magnolia room how come there are no Toshibas in there. He said, "What, that piece of crap?" He basically said that there have been a bunch of returns on it because the picture froze. And that no one has returned a BR player.

That is just one BB though.
post #3 of 99
Thread Starter 
Have you ever met a salesperson who would tell you truthfully that a product that they didn't have in stock was better than one that they had available for sale?
I haven't.
post #4 of 99
Quote:
Originally Posted by LAGOSIAN View Post

I have read several complaints that some members here have toward the alleged lack of support that BB gives to the Toshiba HD DVD players at their stores.

But I had the occasion today of finding out why in most BBs the HD DVD player is either out of sight, or in sight with no movies playing on them.

I am an avid fan of the show "24" and in the Xmas edition of BB's sales catalogue, they have all 5 seasons of "24" for $19.99 each...that's a $30 savings! Naturally I rushed to my favorite BB to pick up Season 5 since I already own the previous 4.

On getting there I noticed that the new A2s were displayed, at both the BBs that I went to today, (one was totally sold out of "24") in the endcaps, with neither player with a HD DVD movie in them; but of course the BR players had BD movies playing.
At first I was a little confused, were they really trying to show the BR movies and players over the HD DVD players in order to give BR an advantage? I've heard that many times before in this forum.

I decided to give them the benefit of the doubt and ask why. So I asked to speak to the store manager. A nice lady shows up, and I ask her what she thought about the setups. Her reply, as well as the sales manager of the 2nd BB store's, was very revealing.

I WAS TOLD THAT HD DVD PLAYERS SOLD ALMOST AS SOON AS THEY ARE RECEIVED! THAT EVEN MOST OF THEIR EMPLOYEES BUY THEM BEFORE CUSTOMERS CAN HAVE A GO AT THEM.
I WAS TOLD THAT THE REASON WE SEE A LOT OF BB STORES WITH UNHOOKED UP OR HD DVDLESS PLAYERS WAS BECAUSE THEY DID NOT WANT CUSTOMERS ASKING FOR A PRODUCT THAT IS NOT IN STOCK...THAT THEY WOULD RATHER PUSH WHAT THEY ACTUALLY HAD IN STOCK FOR SALE...BR PLAYERS!

I asked her how people knew to choose HD DVDplayers since there is not much advertisement?

SHE TOLD ME THAT SHE HAD NO IDEA. THEY JUST COME IN AND REQUEST THE PLAYERS BY NAME AND BUY THEM.
The manager of the 2nd store confirmed the story.

They are probably doing so well with them at BB, the CC decided to cash in as well! Who could have thunk it?
So much for the BB against HD DVD conspiracy theory.


I've been to about 6 best buy's in my area and have had basically the same experience.
post #5 of 99
Quote:
Originally Posted by BoSoxMole View Post

That's funny because when I went into BB and I asked a salesmen in the Magnolia room how come there are no Toshibas in there. He said, "What, that piece of crap?" He basically said that there have been a bunch of returns on it because the picture froze. And that no one has returned a BR player.

That is just one BB though.

He said "piece of crap" the guy from BBB? Did he try selling you the 1K Sony player?
post #6 of 99
Quote:
Originally Posted by Xylon View Post

He said "piece of crap" the guy from BBB? Did he try selling you the 1K Sony player?

Anyone who says "piece of crap" does not really know how to sell a product. Even if it was in stock and you wanted it you would think if he was a good employee he would go get it for you and keep his views to himself.
post #7 of 99
Heres another vote for the positive HD-DVD experience at my best buy
post #8 of 99
I have found recently that although BB seems to place the BR players in more prominent locations, the salespeople favor HD DVD over BR. I have been in 3 NYC/Long Island BBs and heard the same story in all 3 - the HD DVD players come in twice a week and sell out that day.
post #9 of 99
Quote:
Originally Posted by Sky042 View Post

I've been to about 6 best buy's in my area and have had basically the same experience.

where do you live that you have 6 Best Buy's in your area?
post #10 of 99
Quote:
Originally Posted by Apollo 13 View Post

where do you live that you have 6 Best Buy's in your area?

I've got 12 stores in my area...
post #11 of 99
same as my experience at the 23rd st & 6th ave store in NYC; they had one left way up on a high shelf in the back that I had to ask specifically for.
post #12 of 99
Quote:
Originally Posted by BoSoxMole View Post

.....And that no one has returned a BR player.

How can a product be returned if no one buys it?
post #13 of 99
I think were seeing more use of the HD-DVD players now. They are a lot less buggy and can be left alone for hours. Still playing the demo. Were as the A1 could be buggy which would be a bad example of the tech. Now that the well working a2 is here we have displays.
Otherwise it may be they can't keep them in stock long enough to make a display.
The blu_ray player is very high priced so BBY is doing all they can to sell them. Selling just a few would make the days sales look good.

I'm glad to see CC has come to HD-DVD hopfully they will get a better selection of movies as well..., I'm still looking for a good BM store that sells HD-DVDs. The small selection CC has was abour 20-30 lower then BB on older movies. 22 vs 24.
post #14 of 99
Quote:
Originally Posted by Apollo 13 View Post

where do you live that you have 6 Best Buy's in your area?

Philadelphia suburbs.
post #15 of 99
Quote:
Originally Posted by Kid Red View Post

How can a product be returned if no one buys it?

post #16 of 99
Quote:
Originally Posted by BoSoxMole View Post

That's funny because when I went into BB and I asked a salesmen in the Magnolia room how come there are no Toshibas in there. He said, "What, that piece of crap?" He basically said that there have been a bunch of returns on it because the picture froze. And that no one has returned a BR player.

That is just one BB though.

Right. We believe you. We really do....
post #17 of 99
The HT manager at my local store sings the same song. The Toshibas are gone within a day or two of arrival. They sent most of their Samsungs back, and the Sony is doing better than the Samsung, but still no where near as well as the Toshibas.
post #18 of 99
Quote:
Originally Posted by LAGOSIAN View Post

I WAS TOLD THAT HD DVD PLAYERS SOLD ALMOST AS SOON AS THEY ARE RECEIVED! THAT EVEN MOST OF THEIR EMPLOYEES BUY THEM BEFORE CUSTOMERS CAN HAVE A GO AT THEM.

I WAS TOLD THAT THE REASON WE SEE A LOT OF BB STORES WITH UNHOOKED UP OR HD DVDLESS PLAYERS WAS BECAUSE THEY DID NOT WANT CUSTOMERS ASKING FOR A PRODUCT THAT IS NOT IN STOCK...THAT THEY WOULD RATHER PUSH WHAT THEY ACTUALLY HAD IN STOCK FOR SALE...BR PLAYERS!

AWWW ,, this is soooo sweet !! Come on BrianBaby, there is absolutely no shame in admitting that that BB staffs love HD DVD players soo much, they hide the players so that they can buy them at the end of the month..
post #19 of 99
Quote:
Originally Posted by Kid Red View Post

How can a product be returned if no one buys it?

That has to be the come back of the year... You the man Kid.
post #20 of 99
Thread Starter 
Like I said before, it's all misconception by we the buyers and the terrible (I use that term loosely) sales force at most BB stores; that they are biased against HD DVD.

Take today for instance, I went into a totally different BB that was close to the restaurant that we frequent just to buy "Hulk" on HD DVD, Walmart was completely sold out of almost every title by the way, and noticed in the BB that there were no HD DVD players displayed at all.

So naturally I asked a sales person, who asked me if he could help me, where the HD DVD display was. He sais "BRs are right there." I said "No, HD DVD players!"
Walking away, he said "we don't display them here because BR is better...but more expensive." And I responded "Is that so? Are you sure?"
I guess he realized he wasn't talking to a moron so he walked away really fast.

Because of my experience with the store manager of the other BB, I asked another salesperson where their HD DVD displays were. Same answer ; "BR?". And I said "No, HD DVD." And he said "Oh we don't have them displayed." So I asked him if they had any in stock. He them smiled and said..."No, but we can order one for you. We can't seem to keep them in stock."

So I asked him "Wouldn't it just be easier to tell your customers that you are sold out instead of pushing something else on them?" He just stood there sheepishly as I went to pay for my new "Hulk" movie.
post #21 of 99
Today I was at the BB in Joliet IL..no A2's insight...sold out both of their shipments. Their is no display set up for the Toshiba either...none. All the BD displays are using the Samsung BD players. Samsungs are in stock collecting dust. It doesn't seem like Bd is selling very well...$799 for a Samsung vs $499 and cheaper for a Toshiba A2...it looks like J6P has finally arrived.
post #22 of 99
At my particular Best Buy in Houston when I received the Hd-a2 i really didnt wanna put it out because I knew they would sell. Instead of having a demo that I could not sell once put out I thought "hey, why dont I just sell all 5 that I got in." Nonetheless I put the unit on display and sold the other 4. Since then I have only received one more unit from Toshiba. My department missed out on another $500 dollars but oh well I think its for the best just to build interest in the unit.
post #23 of 99
Quote:
Originally Posted by LAGOSIAN View Post

I have read several complaints that some members here have toward the alleged lack of support that BB gives to the Toshiba HD DVD players at their stores.

But I had the occasion today of finding out why in most BBs the HD DVD player is either out of sight, or in sight with no movies playing on them.

I am an avid fan of the show "24" and in the Xmas edition of BB's sales catalogue, they have all 5 seasons of "24" for $19.99 each...that's a $30 savings! Naturally I rushed to my favorite BB to pick up Season 5 since I already own the previous 4.

On getting there I noticed that the new A2s were displayed, at both the BBs that I went to today, (one was totally sold out of "24") in the endcaps, with neither player with a HD DVD movie in them; but of course the BR players had BD movies playing.
At first I was a little confused, were they really trying to show the BR movies and players over the HD DVD players in order to give BR an advantage? I've heard that many times before in this forum.

I decided to give them the benefit of the doubt and ask why. So I asked to speak to the store manager. A nice lady shows up, and I ask her what she thought about the setups. Her reply, as well as the sales manager of the 2nd BB store's, was very revealing.

I WAS TOLD THAT HD DVD PLAYERS SOLD ALMOST AS SOON AS THEY ARE RECEIVED! THAT EVEN MOST OF THEIR EMPLOYEES BUY THEM BEFORE CUSTOMERS CAN HAVE A GO AT THEM.
I WAS TOLD THAT THE REASON WE SEE A LOT OF BB STORES WITH UNHOOKED UP OR HD DVDLESS PLAYERS WAS BECAUSE THEY DID NOT WANT CUSTOMERS ASKING FOR A PRODUCT THAT IS NOT IN STOCK...THAT THEY WOULD RATHER PUSH WHAT THEY ACTUALLY HAD IN STOCK FOR SALE...BR PLAYERS!

I asked her how people knew to choose HD DVDplayers since there is not much advertisement?

SHE TOLD ME THAT SHE HAD NO IDEA. THEY JUST COME IN AND REQUEST THE PLAYERS BY NAME AND BUY THEM.
The manager of the 2nd store confirmed the story.

They are probably doing so well with them at BB, the CC decided to cash in as well! Who could have thunk it?
So much for the BB against HD DVD conspiracy theory.

I think this is just whats happening myself. Why push a product that sells itself and is in short supply? The Toshiba is a stores wet dream! You don't have to use floor space to sell it and they sell out as soon as they stock in the back.
post #24 of 99
Quote:
Originally Posted by Bzee View Post

At my particular Best Buy in Houston when I received the Hd-a2 i really didnt wanna put it out because I knew they would sell. Instead of having a demo that I could not sell once put out I thought "hey, why dont I just sell all 5 that I got in." Nonetheless I put the unit on display and sold the other 4. Since then I have only received one more unit from Toshiba. My department missed out on another $500 dollars but oh well I think its for the best just to build interest in the unit.

Can a sign be used? "Ask about A2 at Customer service"?. A picture prop? People who are interested, know what it looks like.
post #25 of 99
Quote:
Originally Posted by trgraphics View Post

I think this is just whats happening myself. Why push a product that sells itself and is in short supply? The Toshiba is a stores wet dream! You don't have to use floor space to sell it and they sell out as soon as they stock in the back.

I do hope what everyone is saying is true about selling out as soon as they get them in stock!!!

I REALLY WISH we could get some sale numbers of total players sold. BD vs HD. And being that Toshiba and xbox are the only players out I think it would be funny as hell to see them winning over all the other companies that invested in Blu-Ray.
post #26 of 99
Really, getting so wrapped up in a dvd format people might think you invented it youself can be a bit silly. Pushing for both formats to be treated equally makes sense though. The bottom line that people usually want the best thing they can get for the least amount of money. HDdvd is that product and that is why I went with it.
For all of the arguement though, the people seem to be voting with their wallets for hddvd. Meanwhile many magazines, etc seem to be pushing blue ray. In the end in the free market world $ wins.
What I find interesting is that I seem to be seeing a trend toward hddvd. This is a microsample but I have noticed that the space occupied by hddvd software at the bigbox stores in my area used to be the same or smaller than blue ray, Hddvd now occupies at least twice the space at all of them. If something is not selling, they don't usually increase space over another similar product.
post #27 of 99
We have 6 BB here in Columbus too.

When I went to buy my A2 at BB, an employee approached me and asked if she could help. I asked if they had the new Tosh HD DVD player in stock. Expected a blank stare, I instead go the response "oh, the new A2, they are up on the counter, got them air freight today and haven't had a chance to even put them on the shelf yet". I asked if I could buy one and she said of course.

As I she was ringing it up ONE of the other salespeople said, "yeah, he can buy it. Its just the slim version, still ONLY 1080i". I just ignored him. Another salesperson was VERY interested in my choice. He was asking how the new audio sounded (I mentioned I previously had the RCA version), how I was hooking it up, etc. He seemed very knowledgable. He knew my Denon 3805 and 3910 by number (even thought they've never carried those models) and knew how to achieve the lossless audio, as well as the "misinformation" about 1080i/p in regards to HD DVD and BD.

I ended up taking the A2 back and ordering the XA1 online (same price + analog outs so I could use it for my HT setup and still get lossless audio...I don't have an HDMI receiver).

Basically, I think it really depends on the employee. It seems they can be fanboys too. The do seem to know of the Tosh by name/reputation anyway. It is true that they don't seem to EVER have an HD DVD player hooked up here though (and usually 2 BD player displays). That may change. I'm interested to see how BLUE CC changes with HD DVD now too.
post #28 of 99
The sales people at the local BB's in my area barely knew anything about the HD-DVD players for the longest time when the two formats first came onto the scene. On the other hand, they could tell you every thing you ever wanted to know about the Samsung BD player and they still push BD.
The bottom line here is, when Toshiba starts coughing up some ad $$ to get the word out, you will start seeing more product interest in the sales staff at all the stores. Toshiba is seriously dropping the ball in this area of the battle. If they don't do something soon, Sony is going to be back in the race.
If Sony draws even in the format war it would really be a shame when you consider how far Toshiba was ahead at one point in time.

Craig
post #29 of 99
Quote:
Originally Posted by FoolintheRain View Post

We have 6 BB here in Columbus too.

When I went to buy my A2 at BB, an employee approached me and asked if she could help. I asked if they had the new Tosh HD DVD player in stock. Expected a blank stare, I instead go the response "oh, the new A2, they are up on the counter, got them air freight today and haven't had a chance to even put them on the shelf yet". I asked if I could buy one and she said of course.

As I she was ringing it up ONE of the other salespeople said, "yeah, he can buy it. Its just the slim version, still ONLY 1080i". I just ignored him. Another salesperson was VERY interested in my choice. He was asking how the new audio sounded (I mentioned I previously had the RCA version), how I was hooking it up, etc. He seemed very knowledgable. He knew my Denon 3805 and 3910 by number (even thought they've never carried those models) and knew how to achieve the lossless audio, as well as the "misinformation" about 1080i/p in regards to HD DVD and BD.

I ended up taking the A2 back and ordering the XA1 online (same price + analog outs so I could use it for my HT setup and still get lossless audio...I don't have an HDMI receiver).

Basically, I think it really depends on the employee. It seems they can be fanboys too. The do seem to know of the Tosh by name/reputation anyway. It is true that they don't seem to EVER have an HD DVD player hooked up here though (and usually 2 BD player displays). That may change. I'm interested to see how BLUE CC changes with HD DVD now too.

Why did you buy the A2 if you were just going to return? The only reason I can imagine is the necessity for analog 5.1 out. I personally could never go back to the A1 or XA1 after using the A2. I am using optical for sound currently.
post #30 of 99
This is pretty funny. It sounds like it is some new canned response given to store managers to counter all of the complaints they have been getting, and all of the badgering by HD-DVD fans
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