PS3 Customer Support is just chimps with phones. - Page 2

well for a start calling them drooling retards doesn't help your case.

You spent $650 on a console yet spending $15 on USB flash drive (I just checked prices) that has multiple uses, and that you will definitely use for upcoming PS3 updates, is too much expense? You could use it for transferring word documents as well and then you wouldn't even need dial-up. It would have solved your problem in two web clicks and taken 5 minutes. That's just being cheap and stupid too, so you're not going to get any sympathy from me.

I'm not surprised they couldn't find anyone to help when an already simple and easy to understand (and cheap) answer is located easily on their site.

I really laugh out loud every time I see this thread when gazing at all the threads. "Chimps with phones" is really hysterical.

I will say this however. There are some who work there who don't read a script, who are tech savvy, you can tell they like toys and know the PS3 inside and out off the top of their head. I know because I have spoke to 2 on different occassions who were exactly like I am describing.

I do not like to be discriminatory, but if you get a young female, hang up, because chances are she doesn't give a rats ass about the PS3, gaming or tech toys and is "clueless".

Don't be afraid to pick a customer reps brain, be personable, friendly and talkative and if you know tech stuff, you will be able to tell immediately by a simple question or two if they know their stuff or have to read from a script. "Hold on while I look that up" is your clue to know if you should hang up and call back.

I was having an issue with a shaky picture, so after trying everything I could think of to fix it, I called the support line. I was connected to a clueless one. He dropped some great knowledge on me like, "The only way to get HDTV is to use HDMI." and "The PS3 must communicate with your TV in order for it to know what resolution your TV can display. If you manually enter your resolution, it will not work properly."

After being very nice trying to solve our obvious communications issues, I asked to be connected to a supervisor. He told me that I would have to call back. I told him, "No. You can connect me to a supervisor." He said the line is busy. I told him that I would wait. He said, "What is your problem anyway?" I told him that I paid $600 for a machine and I expected it to work properly. I told him that the reason I called was to get help in making it work properly. We were having issues getting on the same page, so I wanted to speak with someone else. He again insisted that I should call back. He said I was tying up his line and that he could not help other customers. I told him that the other customers would have to wait just like I did.

Finally this dolt connected me to a supervisor. I believe her name was Lisa, and she was nice as could be and knew her stuff. They must have been monitoring my call because she could not apologize enough to me for the problems that I had with the previous guy. Bottom line, she could not figure out the problem. So she had someone call me back.

I got a call back from another guy tonight. Again...This guy was nice as could be. I told him that I had been travelling all day and just got back from the airport and did not have time to mess with it right now. He said no problem and gave me his phone number and told me to call him on Monday.

I did ask him about the upscaling issues with TVs that only support 1080i. I was honest with him and told him that my wife surprised me with with the PS3 for my birthday. I was unaware with the scaling issue. I told him that if there was not a fix in the pipeline for this I probably did not want to keep the unit. It is a little to pricey to hang on to when a good percentage of the games would be displayed in 480p. He agreed and acknowledged that he as heard a lot of negative feedback on the issue and that XBOX 360 has a leg up on them in that department. He said that they are working on a fix, but did not know when it will be ready. He said that he has heard that it may be the 2nd or 3rd quarter of this year.

Some of you were giving the original poster some grief about expecting answers from tech support. It's almost as if you guys are saying that he should have known better than to call tech support if he wanted an answer. That's a sad commentary on where customer service has gone. I work in a service industry and get asked questions that I don't know the answer to all the time, but I am always sure to find someone who does and get the info to our customers.

JD

Good for you Jason. Glad you have some resolve.

Take it to Starbucks then and HotSpot it. Or even more Krazyier find a friend with broadband? Oh you don't have to tell us we are all well aware Dial-up equals goriest horror ever.

Oh on topic. Let us know when you find a large corporation with a good Help Desk. I'm trying to report our own to higher management but I need to have an example of a mega-corp that has good support to model ourselves against. I can't find one. lol

there is soo many internet companies for BB now.

there is one that suits your needs I'm sure.

I pay over 50 bux a month for mine.

you could probably get away with 15 bux a month just for limited bandwith for email/some d/l and surfing just fine.