Originally Posted by MrEastSide
Was thinking about ordering an amp. Any comments positive or.negative regarding Emotiva's customer service or warranty support, etc? Was hoping I wouldn't have to dig around, through all of the pages.
I suppose I could be nice and offer my experience but I think it would do you good to read the entire thread.
I'm a first time potential
Emotiva customer so my experience is limited and very recent.
If you are unaware, Emotive released an new amp about 3 weeks ago.
So far there have been 2 bugs uncovered by users.
Within 10 days of the first report Emotiva found and fixed and shipped replacement amps.
For some reason they overlooked reports of another bug until the fixed amps were in the field.
The first replacement amps got into people's hands last Friday(5th) and the "noise" bug was reported again.
Emotiva has acknowledged the bug and says they know the issue so all of the replacement amps are now being called back to have that fixed as well.
Long story short, Emotiva immediately offered a full refund and free return shipping.
If I decided to stick it out, they would knock $100 off the price of each amp, $200 total.
They have credited my account and every contact with them has been great.
Yeah it's been a PITA but these amps promise to be pretty special imo and the price is great.
So, my replacement amps will be called back and I hope to have real replacement amp in house in 10 days or so.
So far no one has paid any shipping charges, they offered free loaners to customers who did not have existing amps while to whole recall was happening.
The owners have been very good about communicating to affected customers on their forum.
I'll leave you to draw your own conclusions about their customer service.