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Toshiba XA2 - Problems Only

post #1 of 121
1/5/07 at 7:48pm
Thread Starter 
Well it sucks to have to post this, but tis my luck.

I just got my XA2 from VE today. I set everything up with no problems. 1080P output via HDMI to Denon 4806CI output via HDMI to Panny PTAX100U projector.

Watched chapter 35 of king kong a couple of times and all went well.

I then put in Harry Potter GOF and started to watch the entire movie. After approximately 5 minutes, the XA2 just shut off completely. I restarted the XA2 and started the movie from the begining. This time it played without problem for 2 hours and 15 minutes then it SHUT OFF AGAIN.

I restarted the movie at the chapter where it shut off, it played about 5 minutes and.... you guessed it

I restarted the movie just before I started typing this post and my GF just yelled in and told me it shut off again.

XA2 is sitting an a glass AV stand by itself with planty of air space all around. Unit does not seem hot.

Bob
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post #2 of 121
1/5/07 at 8:02pm
Thread Starter 
Well I just tried another disc and after 5 minutes the XA2 shut off again. I was hoping mabey a problem with the import disc (HP-GOF), but definitely not. This is a problem with the XA2.

Bob
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post #3 of 121
1/5/07 at 8:54pm
You might just have a sour unit. If it was me, I'd just exchange it & see if you have the same problem.
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post #4 of 121
1/5/07 at 8:56pm
This is just a guess but perhaps the PTAX100U does not accept 1080P very well. The specs I've seen only show up to 1080i. Perhaps if you change the output on the XA2 to 1080i it may work OK.

Edit: I did some more searching and saw that the PTAX100U should accept 1080p and the 4806CI should be able to switch the signal. Sounds like you may have a defective XA2.
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post #5 of 121
1/5/07 at 9:16pm
Quote:
Originally Posted by Clark Burk View Post

This is just a guess but perhaps the PTAX100U does not accept 1080P very well. The specs I've seen only show up to 1080i. Perhaps if you change the output on the XA2 to 1080i it may work OK.

If he is going to have to play his movies in 1080i he can just return the XA2 for the HD-A2 and save $500.00.

Sounds like a faulty player. Exchange it.

~Josh
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post #6 of 121
1/5/07 at 9:29pm
Definitely sounds like a defective player to me.

Btw, we already have several XA2 owners threads for these posts. The "I have a problem" threads just attract the trolls.
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post #7 of 121
1/5/07 at 9:39pm
Definitely the player. Try another one... So far no glitches here...
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post #8 of 121
1/5/07 at 9:46pm
Quote:
Originally Posted by beatboy77 View Post

If he is going to have to play his movies in 1080i he can just return the XA2 for the HD-A2 and save $500.00.

Sounds like a faulty player. Exchange it.

~Josh

He should be outputting 720p to the PTAX100U since it's a native 720p projector. He paid the extra for the XA2 which has an outstanding scalar and is letting his PJ do the scaling? Still, that doesn't seem to be the main problem...
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post #9 of 121
1/6/07 at 7:09am
Thread Starter 
Well I played with the XA2 a little longer lats night and it got to the point where it would shut down about every 5-7 minutes.

It is definitely not an issue with sending 1080P to the Projector. I also have the Pioneer BD player and have it set to output 1080P without any problem. I have also been running my Motorola DCT-3416 through my Denon and on that input I have the Denon set to up-convert the signal to 1080P.

The reason I have everything set to output 1080P is that when I first recieved my XA1 I also assumed that the correct setup would be to send the PJ a 720P signal. After experimenting with both resolutions, I found the 1080i output gave me a better image through the PJ.

I am sure it is a bad unit. I will be contacting Robert @ VE in a few minutes.

Bob
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post #10 of 121
1/6/07 at 10:52am
Quote:
Originally Posted by pifemaster View Post

It is definitely not an issue with sending 1080P to the Projector. I also have the Pioneer BD player and have it set to output 1080P without any problem. I have also been running my Motorola DCT-3416 through my Denon and on that input I have the Denon set to up-convert the signal to 1080P.

Nonetheless, it could still be an HDMI handshaking issue with the XA2 and your projector. The XA2 has an HDMI 1.3 output, which may be expecting a different handshake to confirm 1080p compatibility than your other devices. I would try it at 1080i and 720p and see if you still have the same issue. If they are equally glitchy, then you just have a bad unit and should exchange it.

If you don't bother to test those other output resolutions, you're not doing your full due diligence to get to the root of this problem so that we can have Toshiba fix it.
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post #11 of 121
1/6/07 at 10:57am
...but only when chapter skipping to chapters 18, 19 and 20, and scanning forward through these chapters is extremely sluggish. When trying to skip to chapters 18, 19 and 20, the message "Cannot Play Disc. Error Code: 408bc504" comes up, but, starting at chapter 17, the XA2 can play through these chapters just fine, without any glitches. Can anyone verify?

Also, my friend had no such issues with Miami Vice on his HD-A2.

(I had created a separate thread for this issue but got no response there. Maybe I'll have better luck here. Sorry for the double post.)
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post #12 of 121
1/7/07 at 3:31pm
I have been trying to watch Troy on the XA-2. Twice it has stopped playback - at no particular point - and kicked me back to the very beginning of the disk (to the start-up Time Warner logo). I get a message saying it will restart to ensure proper resolution.

Anyone else had this problem or know what it means ?

Thanx.
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post #13 of 121
1/7/07 at 3:33pm
Quote:
Originally Posted by bferr1 View Post

...but only when chapter skipping to chapters 18, 19 and 20, and scanning forward through these chapters is extremely sluggish. When trying to skip to chapters 18, 19 and 20, the message "Cannot Play Disc. Error Code: 408bc504" comes up, but, starting at chapter 17, the XA2 can play through these chapters just fine, without any glitches. Can anyone verify?

Also, my friend had no such issues with Miami Vice on his HD-A2.

(I had created a separate thread for this issue but got no response there. Maybe I'll have better luck here. Sorry for the double post.)

Found out this morning it was my disc, not the player, that is defective. A friend brought over his copy of Miami Vice, and it skipped through those same chapters perfectly. I'll be exchanging copies as soon as Best Buy gets more in.
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post #14 of 121
1/7/07 at 3:42pm
One step forward, two steps back. For all the gains made with the XA2, it seems like there are also some things I'm not wild over. First, there's the occasional and very lovely high-pitched digital squeal over HDMI that's happened twice now. No idea what that's all about. And a little while ago, I discovered that the XA2, just like the A1, STOPS PLAYING IF YOU SWITCH HDMI SOURCES!!! Unlike the A1, though, the XA2 starts playing again from the beginning once you switch back to that input. I get a message saying it will restart to ensure proper resolution. The A2 didn't do that, at least not with my Pioneer receiver. It continued playing without restarting. But I just switched from the A2 to the XA2 and from a Pioneer receiver to a Denon one, and I have no idea how the A2 would have behaved with the Denon receiver.
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post #15 of 121
1/7/07 at 4:15pm
It's gotta be bad units....I alreasy have 30 hours+, easily on mine, and have playes all types of disks, even tried region2 just to see what would happen. HD DVD, Harry potter 2-4, DVD, DVD-R. all in all about 15-20 different ones, and I have had ZERO issues...knock on wood!

I think it's clear that the XA2 functionality is not for everyone, the technology is just too new inside it. For those looking for a simple HDMI connection, it's fine, it seems to have trouble when more exotic connections are used. I use HDMI + SPDIF to my Yamaha YSP-800, very simple, amazing quality, and zero issues.
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post #16 of 121
1/8/07 at 6:09am
Quote:
Originally Posted by bferr1 View Post

And a little while ago, I discovered that the XA2, just like the A1, STOPS PLAYING IF YOU SWITCH HDMI SOURCES!!! Unlike the A1, though, the XA2 starts playing again from the beginning once you switch back to that input. I get a message saying it will restart to ensure proper resolution.

UPDATE: this problem only occurs when set to 1080p. I did not have this issue when set to 1080i. I was able to switch to another source without playback interruption when set to 1080i. Going back to 1080p, the problem reappeared. Weird, isn't it?
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post #17 of 121
1/8/07 at 6:36am
Quote:
Originally Posted by bferr1 View Post

UPDATE: this problem only occurs when set to 1080p. I did not have this issue when set to 1080i. I was able to switch to another source without playback interruption when set to 1080i. Going back to 1080p, the problem reappeared. Weird, isn't it?

My player is also set to 1080p. When I switch from watching something in SD-DVD to HD-DVD, I sometimes get a message that it will restart to ensure proper resolution. THe player does not seem to like jumping between SD and HD without begin fully turned off. Anyone else have something similar ?
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post #18 of 121
1/11/07 at 6:47am
I was testing a few discs and noticed that playback is sometimes jittery, as if the XA2 were dropping a frame here and there. Oddly, the problem is reproducable when you replay the scene. Two places this stood out:

- Chapter 2 of Mission Impossible 3, as Michelle Monaghan opens the refrigerator.
- The beginning of Serenity, as the camera pans up to reveal River hiding on the ceiling.

I tried both 1080i and 1080p output with no difference. This problem is not present on the A1 (which I verified immediately afterwards). Can anyone else please check these scenes?
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post #19 of 121
1/11/07 at 9:13am
Josh, I would assume you have a defective player.

-Robert
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post #20 of 121
1/11/07 at 9:19am
Robert,
Any word from Toshiba on a firmware fix for the HDMI-DVI problems with the A2/XA2? And a fix for both 1st gen and 2nd gen players on the black crush problem with HDMI-DVI?

I would like to buy the XA2, but am very leary since I use DVI. This HAS to be corrected.

ss9001
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post #21 of 121
1/11/07 at 10:02am
Late yesterday I just had confirmation that the latest A2/XA2 upgrade will be released by the end of next week.

This first of a series of upgrades and this one will fix, CUE, black crush and the HDMI-DVI issues.

1080p 24 Hz is the next scheduled upgrade.

-Robert
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post #22 of 121
1/11/07 at 10:05am
Quote:
Originally Posted by DTV TiVo Dealer View Post

Josh, I would assume you have a defective player.

I'm going to do some more testing before I arrive at any definitive conclusions. It could be something as simple as an HDMI connection problem. If there's really going to be a firmware update next week, I'll try that out as well.
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post #23 of 121
1/11/07 at 10:13am
Quote:
Originally Posted by DTV TiVo Dealer View Post

Late yesterday I just had confirmation that the latest A2/XA2 upgrade will be released by the end of next week.

This first of a series of upgrades and this one will fix, CUE, black crush and the HDMI-DVI issues.

1080p 24 Hz is the next scheduled upgrade.

-Robert

Robert,
will these same issues be addressed in firmware for the A1/XA1?
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post #24 of 121
1/11/07 at 10:42am
I posted this in the other sticky thread, but it seems to have gotten lost in the posts. I've played HD and SD DVDs in this unit and have experienced skips in the audio and the video. When i rewind to the spot where it skipped, it plays back fine. It's happened on MI3, King Kong, Phantom, Goodfellas (HD) and Indy and the last crusade, Lord of War (SD). Any idea what it could be ?
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post #25 of 121
1/11/07 at 10:52am
I was watching Monsters, Inc. last night and noticed when the layer changed, it took around 10 seconds to make the switch. It was around 1 hr 26 minutes. Would the firmware upgrade address this? I don't think it's a defective player and I'm not sure if it's even a firmware fixable thing. It's just annoying.
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post #26 of 121
1/11/07 at 10:54am
Quote:
Originally Posted by jjmilo View Post

Robert,
will these same issues be addressed in firmware for the A1/XA1?

I am being told yes, but once the HDMI-DVI, CUE and black crush upgrade is released the focus is on the 1080p 24fps upgrade.

-Robert
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post #27 of 121
1/11/07 at 2:39pm
Thread Starter 
Quote:
Originally Posted by DTV TiVo Dealer View Post

Josh, I would assume you have a defective player.

-Robert

Hopefully Josh will have an easier time getting his defective player replaced than I am having.

I left a message at Value Electronics on Saturday (after 4 attempts where no one answered the phone). I followed up with a phone call on Monday Morning, another this morning, and yet another this afternoon. I can not seem to get my defective player replaced, yet VE is still accepting and shipping new orders.

I AM NOT VERY HAPPY!

Bob
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post #28 of 121
1/11/07 at 3:03pm
Quote:
Originally Posted by pifemaster View Post

Hopefully Josh will have an easier time getting his defective player replaced than I am having.

I left a message at Value Electronics on Saturday (after 4 attempts where no one answered the phone). I followed up with a phone call on Monday Morning, another this morning, and yet another this afternoon. I can not seem to get my defective player replaced, yet VE is still accepting and shipping new orders.

I AM NOT VERY HAPPY!

Bob

Do you really need to air such grievances publicly for the whole world to see? Why don't you try PM'ing Robert if you feel the service you are getting is unaccepteable.
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post #29 of 121
1/11/07 at 3:26pm
Thread Starter 
Quote:
Originally Posted by jmpage2 View Post

Do you really need to air such grievances publicly for the whole world to see? Why don't you try PM'ing Robert if you feel the service you are getting is unaccepteable.

Actually, I have a couple of unanswered PMs/voice message sent to Robert for this and a second customer service issue.


Quote:
Originally Posted by pifemaster View Post

I just got off the phone with Robert at VE. I now officially have my Pioneer Elite BDP-HD1 on order and I am VERY EXCITED!

I ordered my Toshiba XA1 from Robert back several months ago and I have been very happy with Robert's service as well as the player itself. After speaking with Robert today, I can honestly say that "I get more impressed every time I deal with him". He runs a GREAT company!

If anyone is planning on purchasing this player, I would HIGHLY suggest checking with Robert @ VE before you purchase somewhere else. Here is a link to his website: http://www.*********************/Pana...20DMP-BD10.htm

Bob

Quote:
Originally Posted by pifemaster View Post

Keep in mind that if you purchase at your local Best Buy, you will have to pay sales tax in most states. In PA it is 6% or 7% depending on the county. That adds approximately $28.00 to that $400.00. Robert @ VE does not have to charge sales tax on his orders and when you factor in the free movies:

VE STILL HAS THE BEST PRICE!

Bob


If you check my prior posts, you will find that on more than one occassion I have praised & recommended Robert's business. If this forum can be used to pass on positive experiences with a particular vendor, then it must also accept the negative.

Bob
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post #30 of 121
1/11/07 at 3:33pm
Hello there....

Anyone having challenges playing 'The Fast and the furious Tokyo Drift' on the HD-A2 ? I first thought the problem was the media which BB replaced by a new one. The second one is not even being recognized by the player (the first one was freezing after 20-30 minutes of movie).

I can play 'Van Helsing' and 'AEON Flux' without any problems (and other regular DVDs as well). Any thoughts ?
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