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Onkyo problems and complaints

post #1 of 5
Thread Starter 
Why do people think so highly of Onkyo's HTIB's when there are so many complaints on here and around the internet concerning humming, overheating receivers, smoke, system shutdowns, lousy wires included in box, poor customer service, etc. ?

I don't want to spend $450.00 for the HT-S790 plus another $150.00 for stands and wires if the thing is not going to last much past the warranty.
post #2 of 5
I've heard little to no complaints about the 790
post #3 of 5
I have had my S790S system since December and it works great. It does run a little warm but it's fine. IMO, every system has it's quirks but this one really hits the mark for the price.

I'll probably upgrade the sub sometime this year but for now it works fine. I agree the wires that come with it are thin but that's an easy $30-40 fix that should be done with the initial setup. Everything else is fine out the of the box.
post #4 of 5
Quote:
Originally Posted by flags View Post

Why do people think so highly of Onkyo's HTIB's when there are so many complaints on here and around the internet concerning humming, overheating receivers, smoke, system shutdowns, lousy wires included in box, poor customer service, etc. ?

I don't want to spend $450.00 for the HT-S790 plus another $150.00 for stands and wires if the thing is not going to last much past the warranty.

The only humming issues have been with some receivers in the HT-S590 package and I'm pretty sure they have taken care of the issue but their are probably plenty of 590s still on the shelves that have it, it's not an issue with the 790 or any other package.

I've only heard very few instances of Onkyo receivers actually overheating. They do get hot (seems to be an onkyo trademark) and they state that in the manual and usually on the receiver. They suggest at least 8" of clearance above the receiver for proper air flow. If you go less than that then yeah you may experience overheating issues but it's printed in black and white and even if it does shut down due to overheating, it has overheating protection circuitry to shut it down before the receiver is damaged, providing you don't let this happen over and over again. The system shutdown is a feature not a problem. It's designed to shut the receiver down when a problem exist BEFORE it has a chance to damage the receiver. I've had several onkyo receivers and I have run them 24 hours a day, 7 days a week and never experienced any issues.

I've never heard of a Onkyo receiver going up in smoke, lol. I guess it could happen if somethings shorting out but I've never heard of it.

Lousy wires are common in HTIB system, not only Onkyo. They include the cheapest components possible that will work and meet most HTIB markets customer expectations at the cheapest price possible to compete, this is industry wide. What seperates Onkyo and Yamaha systems from the rest are the receivers included in the packages, quality receivers equivilant to what you'd get by purchasing a seperate receiver. This makes for better power supplies, more connection options, and easy upgadability if you so choose.

As far as customer service, I've never had to return things to them or get any waranty service but I have called them a zillion times with questions and they were always nice and answered my questions, sometimes the hold time was lengthy but it's not like that's not ever happened with other companies CS before lol.

All in all Onkyo and Yamaha make the best HTIB systems out there for the reasons stated above and the reason onkyo gets recommened more are you usually find better deals on them, quality and performance are very comparable between the two and would come down to preference.
post #5 of 5
All this problems with Onkyo are exactly the same that happen to other manufacturers, have you ever noticed how many so-called DreamSystems are returned and the wires supplied are not exactly of audiophile quality. This forum does not speak for all customers who bought Onkyo HTIBs and usually on this forum you come across people who face this or that problem with their HTIB and fortunately they are the minority. There are more satisfied customers than unsatisfied. I have never had a single problem with my Onkyo HTIB and no DreamSystem is a match for it. Onkyo systems in my opinion are still great bargains and of better quality than the ones of the competition.
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