Not using Official Sony Components? Your warrantee is voided! - Page 6  

http://www.avsforum.com/avs-vb/showt...&&#post9505781

I merely pointed out your incorrect statements by providing evidence that the system or MS is as flawless as you think it is. You attack Sony, yet think MS is a saint?



Apparently, you've never conducted any type of survey before. One does not need to interview the entire population. A small percentage will do.


Perhaps I give customers too much credit when handling their consoles. However, if the customers took the time to read their manual, they would have read the proper way to install their console. It is not Sony's responsibility to fix something for free when something broke because of the customer's mistreatment of their console. That's the same policy any other company uses.



I mean both. The construction is similar and the jewel cases for either hold the discs in a similar manner. And, just because you didn't read it, doesn't mean that the problems weren't happening.

The "off the shelf" HDD uses a SATA connection, which is an industry standard, the cables have to be built to those specifications. If something goes wrong with the HDD, do you call Sony? Or do you call the manufacturer of your HDD?

The A/V cable for the PS1/2/3 is proprietary. If a 3rd party company makes the cable and it is not to Sony's specification, how is it under Sony's control if it damages your PS1/2/3?

Thanks ppshooky but, I'm fully aware of SATA connections and how they are used. That doesn't change my opinion. The cable was not determined to be the problem or cause of the problem, Sony just refuesed to fix the PS3 because he used a non-Sony brand cable. The console could have failed because of poor workmanship on the part of Sony but, because he plugged a 3rd party cable into the console once Sony will not own up to the real problem (whatever that is). The warranties should only be voided if it is determined that the 3rd party device was the cause of the damage.

I still think it is stupid that you could buy some cheap, poorly made HDD that short circuits and fries the PS3's motherboard and Sony will still repair it but; plug in a 3rd party cable, the console craps out from something completely unrelated to that cable and they refuse to repair it. Hey, if it is the cables fault then I understand but, if it is not then this is pure crap by Sony (not just Sony too, all the console makers do the same thing).

I never said that. I have admitted the console has its issues, but MS customer service is MUCH better than Sonys. That's a fact.




No, not all but you have to have enough participants to get a quality survey. Go up to any scientist or anyone involved in demographics and tell them that your survey of 432 people accurately represents 10 million people.




Yes you do give customers too much credit. All those warnings of things not to do on all consumer products are there because some idiot did exactly that and was hurt. I agree that Sony shouldn't fix something that was broken outside of a quality or workmanship issue, however it is their job to determine whether it was a workmanship issue or a customer negligence issue. That's the way any business is.




No, but it does mean that the problem is happening in extremely low numbers. If it wasn't such a small amount of people, TeamXBOX or one of the messageboard users at TeamXBOX would have said something.

You justify subjective statements with proclamations like "it's well known" and "that's a fact." Using your line of reasoning, I could make any subjective statement and support it with the phrase, "that's a fact." For example, PS3 is more powerful than Xbox 360. That's a fact. Would you agree with such a statement? You really need to provide some sort of evidence to support your points. Otherwise, you will come off as an irrational fanboy.

come on guys lets not make this turn into a pissing contest. stay on topic

No, that statement isn't a fact because many developers have stated that power wise they're quite even.

As far as evidence, well you can scroll through these customer complaints at My3Cents.com. Many mentioned bad customer service, bad repair centers, and not honoring warranties.

http://www.my3cents.com/search.cgi?c...Sony&usearch=X

Here is Consumer Affairs Sony section. Scroll down to the complaints list.

http://www.consumeraffairs.com/home_...nics/sony.html

If you called Microsoft tech support and tried to make a warranty claim like the thread starter did on his ps3, and you said you were not using genuine Microsoft cables, they would deny that claim as well. This is not just a Sony problem, but a consistent problem among the manufactures.
This thread is ridiculous as it is just provoking flame wars between the x-bots and the ps3 loyalists. Lock it to put it out of its misery.

Wow, there is more to be said here?

i would rather just ban the people starting trouble...

And that would be clear grounds for a lawsuit.

Enough. We've just suspended a few members, don't make me suspend any more.

Closed