Originally Posted by Traylorc
Folks we all need to understand that a multi-billion dollar conglomerate has access to their own team of in house lawyers that have more knowledge regarding consumer product law than all of us combined. So before everyone starts a rally cry for some needless, and unwinnable litigation, you better have a clear understanding of the law.
I have friends who has PS2s that were told the same thing as the OP when they had issues with their units....so obviously this has been Sony's "policy" for an extended perioed of time. Believe me if Sony's policy were the foundation of a class action lawsuit it would have been filed years ago.
As great as their lawyers may be vs mine, my guess is it comes down to how many customers can they bully before they find a big enough fight that will cost them more to defend against than to just own up to the liability. The savings from screwing customers may justify the liability if it blows up on them. Sort of -
"A times B times C equals X. If X is less than the cost of the recall, we don't do one. "
I was typing a lengthy response and realized that the PS3 doesn't have component outputs directly on the unit, they have a proprietary connector, therefore it's kind of in their right not to trust unlicensed cables but they should have to at least do some sort of preliminary investigation before they just blame some third party product.
I'd have just called them back and said "I just spoke to my son and he said that it was a Sony cable, now fix my unit dammit".