Congrats on your first post. Enjoy. Did you check your phone number with Verizon's on-line database, http://www22.verizon.com/Content/FiOSTV/
? That's the first step.
However, if you don't get any answers here, try the Verizon FiOS TV forum over on broadband reports.com, http://www.dslreports.com/forum/vzfiostv
. There are a number of contributors who monitor both forums (including me as GeekGirl1 over there).
The AVS forum is focused on absolute perfection when it comes to all things home theater. For questions about your displays, audio, configurations, etc. this is the place. Broadband reports is more of a general interest, so there's not much overlap. However, they have a much larger user community. There's also a Verizon FiOS Internet forum (check the tab at the top of the threads).