St. Louis, MO - HDTV - Page 59

I had the same experience with samsung yesterday. My 50" is randomly turning itself off. No real explanation or pattern either. Just turns off. Kinda makes me wonder if a neighbor has the same set as I do and is screwing with me

I've got Charter for phone and ISP. I currently get no more than 2M on download no matter what time of day I test. My phone is local only. I pay about $45 for Internet and 17 for phone. I called today (1-888-get-charter) and selected cancel service. I told the rep about my issues (paying too much for too little speed)

She stated if I upgrade my phone service I could get them both for an additional $5. I told her I only use the phone for my alarm system. She then said she could give me 3M (hah) for 29.95 for 3 months only. I thought other have stated they got it for a year. I told her I would be calling ATT and ordering DSL.

She just said thanks for calling Charter.

bottom line I don't really want to go through the hassles of switching unless I have to.

Any thoughts on how to get 29.95 for a full year?

the more and more i talk to other folks, tv repairman, the more i get ticked at the fuzzy blue aliens(best buy). a tv repairman got in touch with me about my samsung, i explained to him the problem (a line down the height of the picture a little left of center) and he explained the process to me. but what really suprised me was how honest he was, he just told me "it does no good for me to come out there. i will contact samsung and see if we can just replace it." very impressed with samsung and with whom they put me in touch with.

Why? They didn't write the corporate policy. I agree, Best Buy should probably exchange the set, but them not doing that is not the fault of the so-called "teeny-bopper's." BTW, maybe I'm a little biased since some of my friends work at Bestbuy and cruise this forum.

Scott

I was going to defend the Blue Shirts as well.

I don't depend upon them for technical information but if it is store policy, it
is not their fault.

I wouldn't have called either, I would have just showed up with the TV.

Was it Bob from Schneider TV? He's great. Knows how to take care of things.

Yes he does. Last year he was in NJ for a weeklong training so he is now a Samsung Certified Field Engineer. But even before his cert. he was very good. He'll be here on the 14th to replace the light engine and even the mainboard unless CC decides it's too expensive to repair.

I had a HLR and now have the HLS. The color wheel is whining, the USB port never worked and the bottom of the screen is very light. Almost like the lens is out of alignment as it is symmetrical and shaped like a half circle. I notice it mostly on a black screen with movie credits or switching to & from commercials with that brief black screen when it switches.

Tell Bob that Dean from U. City says "hi." He knows who I am. He'll get a kick out of it.

Dean do you have a Samsung? I'll mention it when I see him.

I have an HLP6163, which was the replacement Samsung gave me when my HLM617 didn't work out right. Bob has worked on both DLPs. I also have a 32" Sammy LCD, but Bob has never seen nor worked on it.

Mine was replaced through Samsung but this time I went through the CC warranty and word is that Samsung will bend over backwards to help while CC is not so quick to replace a set. The USB port "fix" is an entire mainboard replacement. Add that to a new light engine and it's 2/3 of the parts. I'm very pleased with Samsung support. Every time I have called there is little or no hold time and they always took care of repairs and then the replacement. So I'll have to wait and see how it turns out using CC's warranty this time.

I have a new Sammy DLP, and you guys and Mo are scaring me.

Scott

Don't be scared. Samsung customer support is awesome, and we're lucky in St. Louis to have Schneider as their field tech -- they are top notch. Samsung like any other brand has its share of problems, but Samsung is tops in how they deal with them. I have 2 Samsungs. My third TV -- whenever that will be -- will probably be a Samsung. Your TV is more likely than not to end up perfect. But if it isn't, you especially have the right brand.

I do apologize for my little rant on the blue shirts. That gal from Best Buy just set me off. Yes it is Bob from Schneider's. He does know how to get things done. He just left me a message stating it is a bad panel and that Samsung will replace it. Out of all the Samsung products I have owned this is the first "defect" I have ever come across. Once again, my apologies for the "blue shirt" rant.

Actually Scott is a sony fan.

Hmmm...as in flaming batteries, overpriced game console with no games, computer viruses with every CD...that Sony?

But, now that a number of cable companies have caved to Belo's demands (or at least came to some compensation agreement), does Charter have a leg to stand on in the battle over Channel 4's HD carriage? Is there any hope that we will see 784 back on the system in time for the NCAA tournament? With every game being in HD this year, there is a better chance that we will see different games on Channel 4 and 4.1.

Also, I noticed that most Charter markets got Flix, ESPN2HD and Starz HD added to their systems. Why did STL only get Flix? Charter, where is the love for your home market???

On a side note, I see alot of threads talking about HD quality between cable and satellite. Is there really a noticable difference to an "untrained" eye, much like mine? And, if not, is there a substancial difference between E* and D* picture quality? In addition, do both D* and E* carry the local HD signals for STL (2,4,5,30) over the satellite? I have trouble getting OTA reception. Thanks for any input!

before my little best buy incident. i think there is a slight difference between ota hd and cable hd. channel 4 and channel 30 in hd are just amazing i think. "lost" on channel 30 seems like a show that was produced just for hd. the image on channel 5 hd doesnt look as clear to me as 785 on charter, 785 looks a little muted on charter.

Over priced HD player, convergence issues on SXRD, green blob issues on SXRD.... that Sony.

I think that anyone who installs stuff on your computer without your EXPRESS permission, not something hidden in the EULA (rootkit), should go to jail and be forbidden from doing business in this country. Nukes to follow.

Walt

I watch KETC-DT alot on Charter and have also noticed periodic breakups. The sound and picture just freeze for a couple of seconds. I have not noticed if this happens every 15 minutes but it does seem frequent. I will time it and post the results.

Bump: Does anyone have any thoughts on my post from the previous page:

"I have great reception via a rooftop DB2-double bow-tie antennae (UHF only) using a VIP622-Dishnetwork receiver. On 2-1, 4-1, 5-1 my signal meter is in the high 90s to 100 all the time with no dropouts. On 30-1 the signal is locked in the mid 80s to 90 with no dropouts. 11-1 has the universal compatibility problems common to all 622 receivers so the problem isn't on my end.

My question regards 9-1, KETC-DT. Whenever I check the signal strength it's always 89-92 and steady. However, exactly every 15 minutes, I get a brief 1-2 second complete loss of signal. The clear pattern to the signal loss and otherwise great reception 95% of the time makes me think some type of electrical/appliance interference is occurring. It's almost like an appliance is cycling on/off every 15 minutes causing the brief signal loss. Regardless of how a position my antennae, the same 15 minute signal loss pattern maintains. Do any of the experts have thoughts? In my experience this doesn't seem like a traditional antennae orientation/multipath issue."

Thanks,
Andrew

I see breakups too on KETC-DT but have never timed them. All I know for sure is that the breakuss on Fox2 are much more frequent. I have not seen any updates lately from NotGoliath on this subject, but I can hope it's still a work in progress. Fox2 even breaks up when SD is transmitted, so it's not limited to their HD content

,

Moman19,

Are you watching KETC-DT 9-1 via antennae or Charter?

If people see breakups on KETC-DT on Charter as they do with KTVI-DT 2-1, then it's clearly a problem with transmission on KETC-DT's part and not a reception issue on the end user's part. Does everyone who watches KETC-DT 9-1, see these dropouts every 15 minutes or so whether it be via Charter or antennae?

Thanks,
Andrew

cd1971,

Thanks for the apology. I have a feeling you were somewhat speaking sarcastically anyway. But, having sold in retail for more than 10 years, and having friends that still do, I am sensitive to that sort of talk.

Scott

Bite me!

Scott

Umm, what's Flix? I'm in Wildwood, MO and I don't see a new channel Flix.

FLIX is Charter 627-a non-HD channel. It has been on the listing forever, but since it is not HD I have never watched it.