I got my HR20 upgrade this weekend from Directv.
I was a little leary at first but I have to give Premier Communications credit for doing an excellent job.
The installer called 3 hours prior to confirm and showed up right on time.
I only added a HR20 so they only had to swap for a new Slimline dish and multswitch.
The whole process only took about 1 1/2 hours.
I haven't had a chance to use the HR20 much yet for recording but the guide speed is definitely pleasing
It took me almost 2 hours to figure out how to program the remote to control the AV volume in TV mode
The on screem instructions weren't very clear.
Thanks for convicing me to take the plunge