I called last week on the triple play bundle. The phone cost goes up $10 at the end of the year. She, the CSR, did not mention any other increases other than the $10 when I asked what the price was after a year. Of course, does not mean it does not go up even more as we were discussing the VOIP at that point and it was not clear if I was aking about the VOIP price or the overall price.
Also, there is a $99 installation fee(she waived it without asking because I was an existing customer, or so she said) I do have to pay the "activation fee, I think it was 19.95 but may have been 29.95.
I was concerned about the VOIP quality and she said there is a 30 day guarantee and that I could just go back to the old service if in the first 30 days I was not happy and there was no charge. She also gave me her direct line so if I had any problems to call her. She stated she had the VOIP and has had it for less than a year and at the beginning she did have problems but the past few months has worked well. She stated that it is newer technology so ther emay be some speed bumps along the way. She was very honest and one of the best reps I've spoken to.
Anyway, I'm doing the bundle for $129 which will save me $65-70 per month over what I'm paying now and I get Starz which I did NOT have and my second line gets free long distance and local which it did not have before. So, I wills ee how the phone service goes, it is suppose to be a better quality than vonage because they do not use public internet so quality is controlled by Comcast. Hopefully that is god because which I talk to people with vonage and it's a massive headache talking to them with the "can you hear me, hello, where did you" go a constant in the conversation..
Also, there is a $99 installation fee(she waived it without asking because I was an existing customer, or so she said) I do have to pay the "activation fee, I think it was 19.95 but may have been 29.95.
I was concerned about the VOIP quality and she said there is a 30 day guarantee and that I could just go back to the old service if in the first 30 days I was not happy and there was no charge. She also gave me her direct line so if I had any problems to call her. She stated she had the VOIP and has had it for less than a year and at the beginning she did have problems but the past few months has worked well. She stated that it is newer technology so ther emay be some speed bumps along the way. She was very honest and one of the best reps I've spoken to.
Anyway, I'm doing the bundle for $129 which will save me $65-70 per month over what I'm paying now and I get Starz which I did NOT have and my second line gets free long distance and local which it did not have before. So, I wills ee how the phone service goes, it is suppose to be a better quality than vonage because they do not use public internet so quality is controlled by Comcast. Hopefully that is god because which I talk to people with vonage and it's a massive headache talking to them with the "can you hear me, hello, where did you" go a constant in the conversation..
