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San Francisco, CA - Comcast - Page 418

post #12511 of 15215
Quote:
Originally Posted by keenan View Post

Anyone watch the Olympic's opening ceremony last night, and if so, did you hear our old friend from KNTV, the snap/crackle and pop audio problem? If some of you recall, we had this issue several months ago but it had been fixed or suppressed to the point that it seemed fixed. Last night's problems were a bit odd though as it only seemed to happen during the live vocal portions of the ceremony and after reading the main forum thread it appears that it's a local problem and not a national problem.

Yes...
but thank goodness it was "only" during the singing!
I want my $$$ back.

How was the picture quality???
I'm having t/e@ri"b]l)e= macro-blocking issues on anything, on any channel, that moves.
post #12512 of 15215
Too all,

What Comcast HD channel has the BEST picture quality?
BIG thanks.
post #12513 of 15215
Quote:
Originally Posted by keenan View Post

Anyone watch the Olympic's opening ceremony last night, and if so, did you hear our old friend from KNTV, the snap/crackle and pop audio problem? If some of you recall, we had this issue several months ago but it had been fixed or suppressed to the point that it seemed fixed. Last night's problems were a bit odd though as it only seemed to happen during the live vocal portions of the ceremony and after reading the main forum thread it appears that it's a local problem and not a national problem.

I've heard the pops on and off since the opening ceremonies on Friday night. They're not exactly subtle.
post #12514 of 15215
Quote:
Originally Posted by Cal1981 View Post

I've heard the pops on and off since the opening ceremonies on Friday night. They're not exactly subtle.

I also heard cut-offs/pops during a performance on Jimmy Fallon. When Selena Gomez hit a long high note, it popped. Very annoying. This was on 703 KNTV-HD.

I had thought this problem was fixed a long time ago (I submitted example videos etc). Guess not.
post #12515 of 15215
Quote:
Originally Posted by Xn0r View Post

I also heard cut-offs/pops during a performance on Jimmy Fallon. When Selena Gomez hit a long high note, it popped. Very annoying. This was on 703 KNTV-HD.

I had thought this problem was fixed a long time ago (I submitted example videos etc). Guess not.

I thought it was too, guess it's time to contact KNTV again.

I haven't watched any NBC over the weekend, is it still happening?
post #12516 of 15215
Quote:
Originally Posted by keenan View Post

I thought it was too, guess it's time to contact KNTV again.

I haven't watched any NBC over the weekend, is it still happening?

yes the popping and cracking also started for me at the start of the olympics. happens on all programs on NBC.

where can you go to complain?

anyone else experience DVR problems after the Feb 9th update where it'll stutter on RWD and FFD and just go to the beginning of the show or the end? I'm using a 3400 box.
post #12517 of 15215
Quote:
Originally Posted by -FuSioN- View Post

yes the popping and cracking also started for me at the start of the olympics. happens on all programs on NBC.

where can you go to complain?

anyone else experience DVR problems after the Feb 9th update where it'll stutter on RWD and FFD and just go to the beginning of the show or the end? I'm using a 3400 box.

Mine occasionally did that before the update...
post #12518 of 15215
I got the warning about the Guide change on the 4th of February, with the change occuring on the 10th (later changed to the 12th). That date has come and gone with no new announcements and no change whatsoever to the Guide appearance or my DVR settings.

Did they cancel the change, or just postpone it indefinitely with not bothering to notify their customers?

Just curious,
Alan
post #12519 of 15215
Quote:
Originally Posted by Mikef5 View Post

After calling Comcast and finally getting a tech to be scheduled to look at the problem, it cleared up by it's self. I don't think it was a PSIP mapping problem or the Tivo would've been affected also and it wasn't but everything else was. Must of been Xfinity Magic

Laters,
Mikef5

Aren't you using CableCard with the TiVo? CableCard does not use PSIP.
post #12520 of 15215
Sorry if this was already covered, but does anyone know which month comcast 100mbps xfinity will be available in Vallejo? The Customer Service Rep for the BayArea guessed it will be available by summer.
post #12521 of 15215
Quote:
Originally Posted by c3 View Post

Aren't you using CableCard with the TiVo? CableCard does not use PSIP.

So what does it use ?? It has to use something to tell it what channels are what. I was under the impression it was just like the Moto boxes.

Laters,
Mikef5
post #12522 of 15215
Quote:
Originally Posted by Mikef5 View Post

So what does it use ?? It has to use something to tell it what channels are what. I was under the impression it was just like the Moto boxes.

Laters,
Mikef5

The channel mapping table is trasmitted in the OOB channel. The regular cable boxes should use the same mechanism. I think the DTAs use something else.
post #12523 of 15215
Quote:
Originally Posted by c3 View Post

The channel mapping table is trasmitted in the OOB channel. The regular cable boxes should use the same mechanism. I think the DTAs use something else.

So if that's the case, Both my Comcast boxes lost the channel and if the Tivo uses the same process then that doesn't explain why the Tivo worked and the Moto boxes didn't ( those Moto boxes are the HD DVR cable boxes, I don't have DTA's ). Again, the cable cards should use the same mapping scheme ( be it PSIP or OOB ) that the cable boxes do. I'm still sticking with Xnfinity Magic on why the Tivo worked. Unless someone else can come up with a better idea.

Laters,
Mikef5
post #12524 of 15215
The built-in tuner in my 3 year old Panny Plasma also lost Channel 7 for a while over the weekend. I think it said "Poor Signal" or something like that. I didn't check my HDHomerun or S3 Tivo at the same time though. I am in Los Altos.

- Mike
post #12525 of 15215
Hey guys, I tried looking back in the thread but could not find anyone mention anything about Fox Soccer Channel HD and Fox Soccer Plus. Does anyone have any information regarding these channels? I saw on the FSC site that Fox Soccer Plus will launch March 1st, but FSC-HD is listed as available on certain providers. I hope these channels make it to our Comcast lineup soon!
post #12526 of 15215
Quote:
Originally Posted by Mikef5 View Post

So if that's the case, Both my Comcast boxes lost the channel and if the Tivo uses the same process then that doesn't explain why the Tivo worked and the Moto boxes didn't ( those Moto boxes are the HD DVR cable boxes, I don't have DTA's ). Again, the cable cards should use the same mapping scheme ( be it PSIP or OOB ) that the cable boxes do. I'm still sticking with Xnfinity Magic on why the Tivo worked. Unless someone else can come up with a better idea.

Laters,
Mikef5

I lost the 707 (aka 7.1) feed on both my Comcast DCX and my QAM TV the same time as you. Don't know why your Tivo worked...

On another subject, my DCX3400 is going crazy tonight, it has spontaneously reset ("888") at least four times since 8pm while recording Idol and the Olympics, chopping the recordings into pieces. Anybody else seeing this?

Jim
post #12527 of 15215
Quote:
Originally Posted by

On another subject, my DCX3400 is going crazy tonight, it has spontaneously reset ("[B
View Post

888[/b]") at least four times since 8pm while recording Idol and the Olympics, chopping the recordings into pieces. Anybody else seeing this?

Jim

I'm experiencing this as well as I type. Just had 2 resets in 5 minutes. It's been happening quite often this past week.

grrrr....comcast is really disappointing me.
post #12528 of 15215
Sorry if I'm missing the obvious, but the searching I did on the forum didn't make it clear whether the City of SF Comcast offices have the DCX3400 yet or not. Any reports?

If so, is it any buggier than the 3416? I'd love to get a 300+ gb hard drive, since I'm constantly deleting unwatched shows to make room on mine (especially during the Olympics), but the 3416 is about as buggy as I can stand.

Thanks.

Jim
post #12529 of 15215
Quote:
Originally Posted by zooey91 View Post

Sorry if I'm missing the obvious, but the searching I did on the forum didn't make it clear whether the City of SF Comcast offices have the DCX3400 yet or not. Any reports?

I posted the following short review in the DCX forum a while back -- I picked up a DCX from the Geary Street office a couple months ago. As far as I know, they are not always available.

PROS

* Operation -- DCX runs quieter and cooler. DCH ran very warm to the touch and I had added extra rubber feet to minimize vibration noise.
* Speed -- DCX is far more responsive to commands from the remote. "Stumble Drunk" is how I have described the performance of channel surfing and programming on the DCH, which had improved on the earlier DCT DVR's. So far, channel changing and menu commands have been quite responsive on the DCX.
* Capacity -- DCX has a hard-drive that is twice as large (320Gb).
* PQ -- Connected to LCD-TV via HDMI and set to 'Native.' HD picture quality seems no different to the DCH. 'Native' feature is welcome, but differences are minor -- my 1080p TV seems to handle 720p marginally better for motion and sharpness. SD picture quality is improved on DCX-- less artifacting, smoother picture.

CONS

* Display -- LED on front display of unit is too bright, cannot be dimmed? DCH has better designed display.


Conclusion
Overall, the DCX is a marginal improvement over the DCH. No significant negative issues yet. Because I hookup the HDMI directly to the TV and not through my HDMI receiver, I've had no handshaking issues or resets from 'Native.' The slight delay for the TV to adjust between resolutions is there, but not a major annoyance. There is a negligible improvement in PQ. The additional storage capacity and the quieter operation are very welcome. Hopefully future firmware/software upgrades will make the DCX even more user-friendly.

post #12530 of 15215
Thanks, that helps a lot. I'd really like to double capacity, and I hook mine direct to tv and not through the receiver, so handshake won't be an issue.

I guess it's just a matter of how much time it'll take to get through the stuff on the 3416 I need to watch.
post #12531 of 15215
As requested, reporting an "888" reset on my DCX last night (Wed) at 11:45pm. When this happens, the guide goes to all TBA and has to rebuild. Very annoying to say the least ...

Jim
post #12532 of 15215
Quote:
Originally Posted by jwpottberg View Post

As requested, reporting an "888" reset on my DCX last night (Wed) at 11:45pm. When this happens, the guide goes to all TBA and has to rebuild. Very annoying to say the least ...

Jim

Hmmm, that's not good. So this is a regular occurrence?
post #12533 of 15215
Quote:
Originally Posted by jwpottberg View Post

As requested, reporting an "888" reset on my DCX last night (Wed) at 11:45pm. When this happens, the guide goes to all TBA and has to rebuild. Very annoying to say the least ...

Jim

same thing happened to me last night as well with my dcx3400.

talked with online support and said it was a defective box and to exchange it or have a tech come out and take a look.

does anyone know if this is hardware related or something that is happening because of what comcast/xfinity is doing on their end?
post #12534 of 15215
Quote:
Originally Posted by -FuSioN- View Post

same thing happened to me last night as well with my dcx3400.

talked with online support and said it was a defective box and to exchange it or have a tech come out and take a look.

does anyone know if this is hardware related or something that is happening because of what comcast/xfinity is doing on their end?

I have to believe these are not individual box problems since they are happening to everybody. I am going to keep track of the times and context of my 3400 "resets". Last night (Thurs) it happened for me again three times - 11:23, 11:31 and 11:48, while I was recording the Olympics. Maybe Mr J is listening
post #12535 of 15215
Quote:
Originally Posted by jwpottberg View Post

I have to believe these are not individual box problems since they are happening to everybody. I am going to keep track of the times and context of my 3400 "resets". Last night (Thurs) it happened for me again three times - 11:23, 11:31 and 11:48, while I was recording the Olympics. Maybe Mr J is listening

I had it happen to me three times during the first 20 minutes or so of Lost this past Tuesday.
post #12536 of 15215
Quote:
Originally Posted by -FuSioN- View Post

anyone else experience DVR problems after the Feb 9th update where it'll stutter on RWD and FFD and just go to the beginning of the show or the end? I'm using a 3400 box.

this "feature" is making my DVR totally useless for watching a recording. Jumping to the beginning or end of a 2-3 hour recording is painful when you need to get back to the beginning. I too have a 3400 box. Are any of the boxes "better", other suggestions?

Best,
jeff
post #12537 of 15215
I have Comcast limited basic (94587 zip) and can get clear QAM channels w/HDHomerun-HTPC including TNT (37/126.7) and ESPN (38/126.8). I just bough Pansonic Plasma TV and it gets most QAM channels but not TNT and ESPN (no ch. 37-41, 126.x). Is this because of the notch filter and the Pana TV cannot handle? How come I get them on HDHomerun-HTPC?

thanks
Ace28
post #12538 of 15215
Quote:
Originally Posted by MANNAXMAN View Post

I had it happen to me three times during the first 20 minutes or so of Lost this past Tuesday.

I just had a big argument with a Comcast rep and supervisor regarding this issue. Needless to say they are not interested in budging from the company line that this must be a defective box, and I should take it in for replacement. They are not interested in hearing that this problem is affecting numerous people and presumably think that all these boxes must have spontaneously gone bad, when it is clear that what really changed out there is the head-end software update they did recently. I guess we can only pray that whatever incompatibility it is between this new software and the current version of STB software will be resolved by the release of new STB software (A28) that should be happening soon. It would be nice if they would accelerate the rollout instead of making us wait another month if indeed A28 would help.

For a company that is theoretically in the communications business, it is odd that no communication within the company appears to go on at all.
post #12539 of 15215
Quote:
Originally Posted by Dragunov1 View Post

Hey guys, I tried looking back in the thread but could not find anyone mention anything about Fox Soccer Channel HD and Fox Soccer Plus. Does anyone have any information regarding these channels? I saw on the FSC site that Fox Soccer Plus will launch March 1st, but FSC-HD is listed as available on certain providers. I hope these channels make it to our Comcast lineup soon!

Comcast or Xfinity is not going to carry this at least any time soon. I sent a query on this to Comcast and I was sent back the packaged answer that they are always trying to add new channels. Actually, they did mention negotiating to carry HDNet. But nothing regarding FSC HD. Not too many soccer fans I expect.
post #12540 of 15215
Quote:
Originally Posted by jwpottberg View Post

As requested, reporting an "888" reset on my DCX last night (Wed) at 11:45pm. When this happens, the guide goes to all TBA and has to rebuild. Very annoying to say the least ...

Jim

It is a network problem, not a box problem. Somehow, the Comcast network has difficulty identifying these boxes and, I guess, with every update, information gets lost and your box resets continuously. Revert to the previous ones.
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