Originally Posted by NxNW
Agreed. There are widespread reports of this behavior really getting worse in recent weeks. (There is a whole thread devoted to this kind of STB elsewhere on AVS.) I had mine for months with no issue until this started happening to me, as I posted here many weeks ago. It seems to have gotten somewhat better for my box the last couple weeks actually.
My first DCX3400 box lasted about 4 weeks before I swapped it. It was resetting 8-12 times per day at all hours. I picked up my second box four days ago and now I'm resetting once between midnight and 6am and again between 7am and 8am. Each reset is a double reset (I know this because I was recording during three of the resets and I was left with 3 recordings for each one hour show (2 minutes, 4 minutes and about 49 minutes). Two of my resets occurred when I was watching the Today show live, and each was a "double" reset.
Since the S/W is still A25 and the firmware is still 22.35 and the Comcast techs told me that the new software rolled out in my Fremont, CA area a few weeks ago, I'm guessing the machines are hiccupping while trying to install the updates.
Of course the program guides are also being reset. I've called the Comcast techs for the past two days and each time they sent a "reset" signal which didn't fix the problem. One of the techs told me he had the same problem with his first box but his second is, so far, working fine. Their ultimate solution--swap out the box and hope for the best or downgrade to the older boxes (DCHs, I think, with the 160GB drives).
Obviously I'm not very happy. I went from Comcast to At&T U-Verse because of the higher capacity DVRs, but the HD quality was noticeably poorer than Comcast's. So, when Comcast got the 320GB drives I switched back to Comcast.
I'll head back to the Comcast center on Monday and try box # 3.