Originally Posted by bender2929
I attempted to get a clarification from a CSR on the issue with the channel list, and the response was that Limited Basic HD was a separate package I would need to purchase. Since I subscribe only to Limited Basic, that was all I was entitled to, whether I get those HD channels or not.
The CSR is probably trained that to get HD, you need an Xfinity HD box, along with an HDTV. We all know that a clear QAM tuner will get the local HD stations. It is just trying to convince the CSR that you need a truck roll. The one I talked to seemed to have the attitude that if I want a truck roll, she will schedule it. If it is not Comcast problem, I pay for the roll. If it is Comcast problem needing onsite tech, then the roll is free. At least that is the impression I got.
I don't know if they charge extra for Limited Basic HD. They may put the add on of about $8.00 for the HD box if you subscribe.
I do know that I was on their web site today, considering moving up to Digital Starter. On the configuration page after selecting the package, it asked how many TVs I would have that get HD without a box, and then wanted $14 each as a one time attachment fee. Isn't that just specia l
. While on the site, a CSR popped up and asked if s/he could help. I asked a few questions about the introductory offer, but s/he would not give it to me, as I am an existing customer. And the $29.99/month package is only for new customers, who purchase online. Or so it says.