Originally Posted by DAP
Comcast has finally done it. They have moved a channel I care about into the limited basic filter dead zone.
They have moved Discovery from 71.3 to 43.3.
Damn, now I must visit customer service hell.
I know exactly what you mean...
Maybe this will help you avoid some of the problems I had with missing channels.
I have Limited Basic and gradually lost most of the local SD channels due to Comcast reassigning frequencies. TiVo S3 with CCs showed Searching For Signal.
So I bit the bullet and called Comcast. After tech had me try a few things I had already tried, she scheduled a truck roll. I asked if there would be a charge to come out and she said no.
Young guy showed up, I think he might have been a contractor, not sure. I showed him the missing channel message and he checked signal strength inside. No problem. Then he went to take out the CCs from the TiVo and I stopped him there, knowing what a mess that might cause my TiVo. Told him that I thought there might be a filter outside causing the problem. He looked puzzled.
Not knowing exactly where the filter might be located, I showed him the utility cabinet at the front of the house where the splitters are located. No filter there. Then I pointed out the green plastic thing at the curb across the street that I knew is the Comcast junction box. He told me that was for Fios! I wish.
I went over there and lifted off the green plastic cover and asked him to come over and look for a filter. After asking a few more times, he reluctantly came over and somehow figured out which of the many cables was to my house. He found not one but two filters in the line. I asked him to remove and he used special tool and took them off, grumbling the whole time.
Went back into the house to check for channels and all came in fine, internet still working too. He had me sign the work order, I did so not paying much attention to what was on the form. He left, exclaiming "Stupid Comcast".
A couple of weeks later, bill arrived. Holy crap, $130 in additional charges for adding digital outlets and installing CCs. Apparently the tech guy not only wasn't too good as a tech but couldn't fill out the Comcast forms correctly. Or did he take out his frustration and intentionally try to stick it to me? After three lengthy calls and finally talking to a supervisor, I got the charges reversed.
I have since put up a $25 antenna from Amazon and much to my surprise I get a huge number of channels with good signal strength. So if I could find a better ISP at an affordable price I would drop Comcast in a second. Verizon DSL not fast enough for good Netflix streaming. Maybe I'll drop Limited Basic TV and save a couple of bucks, but still want to check out the OTA signal when rainy season comes.