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San Francisco, CA - Comcast - Page 499

post #14941 of 15215
Quote:
Originally Posted by Persil View Post

I can't speak to the picture quality aspect as I haven't done a direct comparison. But, a factor to consider when you worry about not having the multiple HBO/Showtime channels is to remember the benefit of Video On Demand. While Comcast may have dropped the multiple linear channels, most of what is circulating on the channels during the month is available on demand, which is of course better because you don't have to wait for the next scheduled playback. Obviously, some content is not available on demand so it's not a perfect solution. But, my experience is that I gave up on even bothering to see what is on the linear HBO channel I have and just go to VOD instead. So, not even sure what I'm missing!

I'm not sure I can get VOD on a Tivo?

I guess I can also use HBO Go on my Apple TV and iOS devices too, for on demand viewing.

I was intrigued by the X1 but it seems to require Triple Play and has a number of issues.
post #14942 of 15215
wco81,

I am in Cupertino and use a Tivo Preimere. With the cable card, it will do VOD. I expect the new boxes will as well. If you use a TiVo as your cable box, then you get HD content, but don't pay the $10/month HD fee. You pay a small CC fee (I think about $2 but get a user equipment refund of about $5, so you actually get a bonus of about $3.)

Greg
post #14943 of 15215
Thanks, are you happy with the HD PQ and the reliability and speed of the Internet?

I had Comcast years ago, both TV and Internet. Internet used to go down once every few months. I got used to resetting the cable modems before calling in.
post #14944 of 15215
I live in Cupertino too and our Internet is Rock Solid. Very rare that it goes out. Fast too. With Boost we get 50 mb/s and up.
post #14945 of 15215
Quote:
Originally Posted by gfbuchanan View Post

wco81,

I am in Cupertino and use a Tivo Preimere. With the cable card, it will do VOD. I expect the new boxes will as well. If you use a TiVo as your cable box, then you get HD content, but don't pay the $10/month HD fee. You pay a small CC fee (I think about $2 but get a user equipment refund of about $5, so you actually get a bonus of about $3.)

Greg


The $10 fee "depends".

I have no HD boxes from Comcast, and have two HD HomerunPrimes, and yet I still pay the $10 fee..
post #14946 of 15215
Quote:
Originally Posted by dishrich View Post

Assuming you are on limited basic service only - you can get up to 3 FREE HD-DTA's, & there is NO HD enabling fee needed
Additional HD-DTA's are only .50/month each; they have both HDMI & RF (ch 3-4) SD outputs that CAN be used simultaneously
(At least in our market) limited basic subs can also get full HD digital boxes for only $2.50/month; again, with NO HD fee

Here's a through review of the new HD-DTA's; including discussions re: (not) needing the HD tech fee on limited basic:
http://www.dslreports.com/forum/r28301671-DTA-HD-DTA-s-are-here-in-Springfield-IL-a-review

If you are on Family or Digital Economy tier, then (unfortunately) you HAVE to pay the HD tech fee to get ANY HD
But, HD-DTA's are still priced the same as above; up to 3 FREE; additional ones only .50 each
Full HD boxes are $10 each

Unfortunately, Expanded Basic & above subs (now) have to pay $2 for EVERY HD-DTA - in addition to the HD tech fee mad.gif
Full HD boxes are $10 each, same as above

Thanks.

This nickel-and-dime approach with the HD fee is, like baggage fees, infuriating, but understandably, profitable.

I'd be willing to drop $200 for the new low-end TiVo and pay their $15 service fee, if it meant I could get HD, a good DVR,and spare myself from having everything go through a Comcast box, but not if there's going to be another $10 slapped on top of that.

That would seem to make dropping down to Limited Basic, and having fee-free HD with the HD-DTA my best option for now but I'll have to see what the terms actually are for this market.
post #14947 of 15215
In Oakland - the internet has almost never been down. The speed is 18-29mbs down - 5 up. My speed doubled once I upgraded to a Doscis3 modem and went froma "G" to an "N" router.
post #14948 of 15215
We have 4 households in the family with various levels of Comcast TV services and TiVo HDs. No $10 HD Technology fees. A retention rep did add it recently without my prior knowledge (along with inside wiring protection), but I had it removed through online chat.
post #14949 of 15215
We just picked up and installed the HD-DTA device in a bdrm. to replace the SD-DTA box we had. Does make a huge diff. in the pic. I didn't even know an HD-DTA "thing" existed til reading about it a few months ago here. When I contacted Comcast a few months ago - they didn't have it here.
When on chat with them Thursday to ask if this animal was now available. Asked rep if I could exchange my free SD-DTA for an HD-DTA? He said yes, and indicated it would still be free. (I copied the chat session.) We also have a HD-DVR on the acct. He said the Oakland office didn't have any, but Bkly. had 8 in stock. Picked it up Friday. This box is sure more refined than the old SD-DTA which seemed to be cobbled together from pieces left over from other projects.
It comes w. a 6' HDMI cable, and 2 5' coax cables. 6' wasn't long enough to string from wall hung panel, inside wall and to where we mounted the box. Fortunately, had a 10' Monoprice cable on hand. Remote is easy to use and reacts to channel changes quickly. You get all the HD (and SD) channels you subscribe to. No guide and no On Demand.
post #14950 of 15215
We have Comcast phone and internet, but Dish Network beats Comcast for TV, no question about it. The Dish Hopper DVR is fantastic! You might want to check it out.

Larry
SF
post #14951 of 15215
Quote:
Originally Posted by snidely View Post

You get all the HD (and SD) channels you subscribe to.

ONLY up thru the Digital Starter (basic) tier - & you do NOT ANY premium channels thru it, either. (SD or HD)
Although in our market, 3-4 of the Digital Preferred channels come thru DTA's - ONLY in SD, though... )
post #14952 of 15215
Quote:
Originally Posted by snidely View Post

We just picked up and installed the HD-DTA device in a bdrm. ....
Do you have a picture of your HD-DTA ?
I am also wondering if the HD-DTA let you choose a different IR control channel, so that you can control 2 boxes in the same room. I have a TV that has PIP (picture in picture) and TV QAM tuner will be dead in October once Comcast start encypting all channels. If they are free, I may go and pick up one.
post #14953 of 15215
Quote:
Originally Posted by tranle View Post

Do you have a picture of your HD-DTA ?

If it's a Moto like we have, here's pic/spec sheet on it:

http://moto.arrisi.com/staticfiles/Video-Solutions/Products/Video-CPE/All-Digital-Set-Tops/HD-DTA100u/_Documents/_Static_Files/365-095-17981_x2%20HD_DTA100u%20Final%2009092011.pdf
Quote:
I am also wondering if the HD-DTA let you choose a different IR control channel, so that you can control 2 boxes in the same room. I have a TV that has PIP (picture in picture) and TV QAM tuner will be dead in October once Comcast start encypting all channels.

They were supposed to have RF4CE remote control, but I could never get mine to work in RF mode. Others on the DSLR board have reported they WERE able to get it to work. Since RF4CE uses a unique paring protocol, you should be able to have multiple HD-DTA's in the same room w/out them interfering w/each other.

Also, if your existing (1st) box on the TV is NOT a DTA (full digital box) then you won't have an issue, since the DTA's & digital boxes use different IR codes.
post #14954 of 15215
So... i got a notice in the mail yesterday (Santa Clara) saying that unencrypted signals would cease starting October 1. i jumped on the phone to request HD-DTAs and after 30 minutes of being passed around (why would the number suggested in the leaflet send me to a general help line that would then need to redirect me again after a 30 minute wait to get in line again?!?!), i tried the online chat session.

this seemed to get the desired result: after carefully explaining my situation (signed up for Blast Plus promotion 2 months ago), i was promised that i could swap out my unused SD STB for a pair of HD-DTAs. (theoretically, i only need one, but i may kludge together the second unit to use with my computer based (mac) tuner set to channel 3 for a manual sort of recording as long as i can have the proper channel set).

anyway, they directed to my local office today with my printed out chat session. the rep and manager there proceeded to tell me that no matter what package i had (unless it's a high end digital package well beyond economy), i would have to pay a $10 HD STB fee (and take it home) if i wanted any number of HD-DTAs. i argued until i was blue in the face and basically was told i was SOL. the only consolation i got was 6 months free HD STB + 2 years guaranteed free on a HD-DTA for a second tv set plus the promise to give me another 6 months free if i emailed the rep 6 months from now. not ideal, but i guess it buys me 12 months of time to figure out what i can do on the computer based DVR/cablecard route*, or worse case, have to pay $100 for the privilege (not!) of using their box for the final 10 months of my contract.

while theoretically, i now can watch things like CNN, Discovery FOOD in HD, that really is no bonus to our family who watches very little TV at this stage. (we essentially watch a few network shows i record on our computer). maybe things will change, but for now, i feel i'm in a lose-lose situation -- starting October 1, i can no longer record HD local networks on my computer and if i don't do anything, 12 months from now, my bill goes up an extra $10/month beyond what i was expecting when i signed my contract. (which they claim never promised me HD via unencrypted QAM)

very frustrated...


* i will consider a HDHomeRun Prime, but the problem with that is it doesn't seem to play nicely with Macs. so in additionin to replacing my existing HD tuner (miglia HD unit via USB), i'd have to by a windows HTPC to handle the recording properly if i chose this route...sigh. gotta love how the expenses pile up...
post #14955 of 15215
Quote:
Originally Posted by Derek87 View Post

So... i got a notice in the mail yesterday (Santa Clara) saying that unencrypted signals would cease starting October 1. i jumped on the phone to request HD-DTAs and after 30 minutes of being passed around (why would the number suggested in the leaflet send me to a general help line that would then need to redirect me again after a 30 minute wait to get in line again?!?!), i tried the online chat session.

this seemed to get the desired result: after carefully explaining my situation (signed up for Blast Plus promotion 2 months ago), i was promised that i could swap out my unused SD STB for a pair of HD-DTAs. (theoretically, i only need one, but i may kludge together the second unit to use with my computer based (mac) tuner set to channel 3 for a manual sort of recording as long as i can have the proper channel set).

anyway, they directed to my local office today with my printed out chat session. the rep and manager there proceeded to tell me that no matter what package i had (unless it's a high end digital package well beyond economy), i would have to pay a $10 HD STB fee (and take it home) if i wanted any number of HD-DTAs. i argued until i was blue in the face and basically was told i was SOL. the only consolation i got was 6 months free HD STB + 2 years guaranteed free on a HD-DTA for a second tv set plus the promise to give me another 6 months free if i emailed the rep 6 months from now. not ideal, but i guess it buys me 12 months of time to figure out what i can do on the computer based DVR/cablecard route*, or worse case, have to pay $100 for the privilege (not!) of using their box for the final 10 months of my contract.

while theoretically, i now can watch things like CNN, Discovery FOOD in HD, that really is no bonus to our family who watches very little TV at this stage. (we essentially watch a few network shows i record on our computer). maybe things will change, but for now, i feel i'm in a lose-lose situation -- starting October 1, i can no longer record HD local networks on my computer and if i don't do anything, 12 months from now, my bill goes up an extra $10/month beyond what i was expecting when i signed my contract. (which they claim never promised me HD via unencrypted QAM)

very frustrated...


* i will consider a HDHomeRun Prime, but the problem with that is it doesn't seem to play nicely with Macs. so in additionin to replacing my existing HD tuner (miglia HD unit via USB), i'd have to by a windows HTPC to handle the recording properly if i chose this route...sigh. gotta love how the expenses pile up...

When your commitment is over, I'd try to get a better deal. Basically tell them you want to cancel.
post #14956 of 15215
Quote:
Originally Posted by Derek87 View Post


anyway, they directed to my local office today with my printed out chat session. the rep and manager there proceeded to tell me that no matter what package i had (unless it's a high end digital package well beyond economy), i would have to pay a $10 HD STB fee (and take it home) if i wanted any number of HD-DTAs.

Derek, if you (re)read what I posted above, what the office actually told you was correct. ANY TV packages above limited basic where you want ANY HD channels, require the $10 HD tech fee. And since Blast Plus includes Digital Economy TV, it too IS subject to this fee. Also, if you were to look at the printed CC price sheets, you would also see that DE ALSO includes 1 full digital box, as part of the service - REGARDLESS if you pay the HD tech fee or not.
HOWEVER, if you had chosen to pay the $10 HD fee, you would have been provided a full HD digital box as part of that fee, (in place of the SD digital box) PLUS be able to get up to 3 HD DTA's FREE.

Obviously the on-line chat CSR gave you bad info; nothing new there. While I understand that CSR's should know what the hell they're selling to customers, customers THEMSELVES could alleviate many of the woes, if they looked over these price sheets, where this is all spelled out. (albeit in tiny print in some parts w/footnotes... rolleyes.gif )

Bottom line - the ONLY way to get (locals in) HD w/out paying the $10 HD fee, is to downgrade to limited basic - OR upgrade to a (costly) X3 HD pkg.

But I guess at least you got some freebies out of them for some time anyway, for your trouble... wink.gif
post #14957 of 15215
Quote:
Originally Posted by dishrich View Post

Derek, if you (re)read what I posted above, what the office actually told you was correct. ANY TV packages above limited basic where you want ANY HD channels, require the $10 HD tech fee. And since Blast Plus includes Digital Economy TV, it too IS subject to this fee. Also, if you were to look at the printed CC price sheets, you would also see that DE ALSO includes 1 full digital box, as part of the service - REGARDLESS if you pay the HD tech fee or not.
HOWEVER, if you had chosen to pay the $10 HD fee, you would have been provided a full HD digital box as part of that fee, (in place of the SD digital box) PLUS be able to get up to 3 HD DTA's FREE.

Obviously the on-line chat CSR gave you bad info; nothing new there. While I understand that CSR's should know what the hell they're selling to customers, customers THEMSELVES could alleviate many of the woes, if they looked over these price sheets, where this is all spelled out. (albeit in tiny print in some parts w/footnotes... rolleyes.gif )

Bottom line - the ONLY way to get (locals in) HD w/out paying the $10 HD fee, is to downgrade to limited basic - OR upgrade to a (costly) X3 HD pkg.

But I guess at least you got some freebies out of them for some time anyway, for your trouble... wink.gif

thanks. wink.gif

it may vary from locale to locale; but what i was also told is that even if i had only limited basic, policy is such that if one wants to have HD, they have to have an HD box. and then, as you suggest, one can get additional HD-DTAs. according to the manager i spoke with, it is not possible to get an HD-DTA on its own. a full HD box is required.

the only small good news is the HD box i received today is not the monstrosity like the older Motorola boxes.
post #14958 of 15215
Quote:
Originally Posted by dishrich View Post

If it's a Moto like we have, here's pic/spec sheet on it:

http://moto.arrisi.com/staticfiles/Video-Solutions/Products/Video-CPE/All-Digital-Set-Tops/HD-DTA100u/_Documents/_Static_Files/365-095-17981_x2%20HD_DTA100u%20Final%2009092011.pdf
They were supposed to have RF4CE remote control, but I could never get mine to work in RF mode. Others on the DSLR board have reported they WERE able to get it to work. Since RF4CE uses a unique paring protocol, you should be able to have multiple HD-DTA's in the same room w/out them interfering w/each other.

Also, if your existing (1st) box on the TV is NOT a DTA (full digital box) then you won't have an issue, since the DTA's & digital boxes use different IR codes.

Mine looks the same ( or close to it) but says "Xfinity" on the front. Has a bright green light in front. Model no. is DC60Xu.
post #14959 of 15215
Quote:
Originally Posted by dishrich View Post

Derek, if you (re)read what I posted above, what the office actually told you was correct. ANY TV packages above limited basic where you want ANY HD channels, require the $10 HD tech fee. And since Blast Plus includes Digital Economy TV, it too IS subject to this fee. Also, if you were to look at the printed CC price sheets, you would also see that DE ALSO includes 1 full digital box, as part of the service - REGARDLESS if you pay the HD tech fee or not.
HOWEVER, if you had chosen to pay the $10 HD fee, you would have been provided a full HD digital box as part of that fee, (in place of the SD digital box) PLUS be able to get up to 3 HD DTA's FREE.

Obviously the on-line chat CSR gave you bad info; nothing new there. While I understand that CSR's should know what the hell they're selling to customers, customers THEMSELVES could alleviate many of the woes, if they looked over these price sheets, where this is all spelled out. (albeit in tiny print in some parts w/footnotes... rolleyes.gif )

Bottom line - the ONLY way to get (locals in) HD w/out paying the $10 HD fee, is to downgrade to limited basic - OR upgrade to a (costly) X3 HD pkg.

But I guess at least you got some freebies out of them for some time anyway, for your trouble... wink.gif

I'm confused (Not unusual). We have an HD-DVR and, of course, HD service. No premium channels. We get On Demand and have HSI. The chat guy said the HD-DTA would continue to be free. I assume that we pay what is called an "HD fee" because we have an HD-DVR??? If we start to get charged, I'll ask for the SD-DTA back!
post #14960 of 15215
Quote:
Originally Posted by snidely View Post

We have an HD-DVR and, of course, HD service. No premium channels. We get On Demand and have HSI.

You still haven't told us WHICH basic (TV) pkg you're on...so it's hard to answer the rest of your questions. It should be indicated clearly on your bill.
Again, WHICH basic pkg you're on, has an effect on what you pay for certain services/options...as I stated... wink.gif
Quote:
The chat guy said the HD-DTA would continue to be free.

Again, depends on your base pkg; just so you know, most other CC areas are/have started to charge for (either) type of DTA, that were previously FREE
Quote:
I assume that we pay what is called an "HD fee" because we have an HD-DVR???
Yes
Quote:
If we start to get charged, I'll ask for the SD-DTA back!
Charged for what??? They both cost the same, so I highly doubt you'll have to do this - also the HD-DTA's have RF (SD) outputs, so it still would work on an SDTV. wink.gif
Quote:
Mine looks the same ( or close to it) but says "Xfinity" on the front. Has a bright green light in front. Model no. is DC60Xu.

Ah, you guys got the Pace DTA's; same diff as our Moto's:

http://www.pace.com/Documents/Products/Am/STB/DC60XU.pdf
post #14961 of 15215
Quote:
Originally Posted by Derek87 View Post


it may vary from locale to locale; but what i was also told is that even if i had only limited basic, policy is such that if one wants to have HD, they have to have an HD box. and then, as you suggest, one can get additional HD-DTAs. according to the manager i spoke with, it is not possible to get an HD-DTA on its own. a full HD box is required.

That may be - but if I was you, I'd take a VERY close look at the next updated price sheet for you locale, that CC sends out with your bills; most likely, it will jibe with what I'm telling you (at least regarding the HD-DTA's/HD fees w/certain pkgs...)
post #14962 of 15215
Quote:
Originally Posted by dishrich View Post

Bottom line - the ONLY way to get (locals in) HD w/out paying the $10 HD fee, is to downgrade to limited basic - OR upgrade to a (costly) X3 HD pkg.

Or get a CableCard and use your own box.
post #14963 of 15215
Quote:
Originally Posted by c3 View Post

Or get a CableCard and use your own box.

NOT necessarily...THIS is one thing that seems to vary from market to market! If you look at various CC postings on this topic, it seems to go all over the place.

Unfortunately, I think that now that CC is/will have everything encrypted on pretty much all their systems, CC WILL eventually start closing this loophole on the systems that DON'T require the (HD) fee on cablecards.
post #14964 of 15215
Quote:
Originally Posted by dishrich View Post

That may be - but if I was you, I'd take a VERY close look at the next updated price sheet for you locale, that CC sends out with your bills; most likely, it will jibe with what I'm telling you (at least regarding the HD-DTA's/HD fees w/certain pkgs...)

good suggestion.

i have a year now to figure this all out. we live in a town home and although a pain, this recent change may get me off my butt to see if i can figure out how to get an attic antenna installed for OTA signal. it should work...just a dicey installation since its only rafters up there (ie, one wrong misstep and my foot goes through the ceiling ...) but it would be worth pursuing, and maybe even hiring someone to help me if it's not too expensive.
post #14965 of 15215
They're getting desperate

I currently use Comcast for internet only. I pay about $50 per month. I don't have TV (cable or satellite) or a land line. Most of my content comes streaming from Netflix or Hulu or on Blu-ray.

I took a call from Comcast today. The CSR was offering to double my internet speed for the same price and include (at no extra charge) basic cable as well as 12 months of HBO. I told her I wasn't interested in getting TV but would gladly take the speed bump. She said that all I had to do was hook up the cable box in a corner and leave it alone. There wouldn't be any fees for the box and no appointment for a technician visit since they could send self installation kit. This went back and forth for a few minutes and I could tell she was getting frustrated. In the end I still declined simply because my internet speed is adequate and it still sounded like too much hassle for something I don't really want.

It was interesting sales approach, however. I can only imagine the accounting on their end looks better the more cable subscribers they have, even if the customer never uses it and they have to give it away basically for free. The cable TV business model is clearly on life support.
post #14966 of 15215
Internet speed is becoming a marketing tool anymore. A website won't load any faster if on 1 gbps service if the ad servers are slow. Even on AVSForum I once had it hang tried to load due to a slow ad server. I alerted AVSForum to it and David wrote back thanking me and saying to always let them know if an ad is hanging up a load of the site. Funny thing is my 4G LTE service around town (not at the house however) is as fast as my broadband service and twice as fast for uploads.
post #14967 of 15215
Loading linkage to social networking sites is another drag on page load times, when I load a Salon article page for example it takes several seconds for the page to completely load and be navigable.
post #14968 of 15215
i definitely have seen no real life performance enhancement in going from the performance tier 27/5 sustained to the blast level 55/11 sustained.

that being said, the performance tier was a noticeable improvement for us from our 6/1 mbit DSL connection. the big difference for us were the upload speeds since we rely on Backblaze for offsite backups.

when we finish our contract period, and hopefully have our OTA antenna installed (will do it well before then to make sure all the kinks are worked out), i'll drop back whatever they can give me the performance tier for as that is more than enough for our family.
post #14969 of 15215
I find myself drifting towards cutting the TV side of Comcast here also, due to shear lack of time and nothing really on that I really want to watch, and the cost keeps going up.. and up..
post #14970 of 15215
Quote:
Originally Posted by tdavis View Post

I find myself drifting towards cutting the TV side of Comcast here also, due to shear lack of time and nothing really on that I really want to watch, and the cost keeps going up.. and up..
For those of you who "cut the cord" - what do you do for a news source? Is CNN available somewhere else other than cable or sat? Or, is there an online news source we could stream?
What gets me is the $5/mo that's built in to all packages to cover ESPN channel alone. That's not fair to the fair percentage of people who aren't into sports. I would give it up 8 months of the year outside college football.
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