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San Francisco, CA - Comcast - Page 502

post #15031 of 15215
Oh, brother. Why does everything have to be so hard when dealing with Comcast?

Admittedly, I've been procrastinating on this QAM/encryption deadline, so I found some time today to hopefully settle the situation.

Sadly, it seems that Comcast's customers know more about their policies than their own reps do.

After being told by the L1 rep that he admittedly didn't know whether the HD Technology fee is a one-time, or recurring charge (he thought the former), he transferred me to the local sales call center.

That rep rightly pointed out that in order to avoid said fee, I'd have to downgrade to Limited Basic, which, considering my habits, I'm ready to do, at least until I suss out an OTA solution.

However, I didn't catch the distinction between an HD DTA and HD Digital Converter (with $2.50 charge--per the price list on my bill, not $2 as told) during the conversation, and I assumed that the thirty units that she told me that were in stock locally are of the latter Converter, and not the DTA I desire.

Since someone else mentioned that they were able to check stock though the live chat, I tried that instead, and wasted half an hour with a rep who could only follow their script, avoid my direct question, and finally give up by telling me I'd have to place a phone call.

Heck, I'm not sure I even understand all the policies, but I'm not dreaming when I assume I can get one free (primary) HD DTA with Limited Basic service, right?

Under that assumption, my second desire is not to wait in line only to find that the local office doesn't have them.
post #15032 of 15215
Quote:
Originally Posted by EX500 View Post

...

Heck, I'm not sure I even understand all the policies, but I'm not dreaming when I assume I can get one free (primary) HD DTA with Limited Basic service, right?

Under that assumption, my second desire is not to wait in line only to find that the local office doesn't have them.

No if you look at the new price list (that came with this month bill). With limited basic the 2 first HD-DTA are at $0.0 and subsequent one are $0.50.

For Limited basic the HD-STB are $2.50 + $0.15 for the remote but you cannot return the remote and expect a discount of $0.15.
With the full HD-STB you get channel guide. My HD-DTA seem to give a bit more pixellatiion and is always on.
post #15033 of 15215
Quote:
Originally Posted by tranle View Post

No if you look at the new price list (that came with this month bill). With limited basic the 2 first HD-DTA are at $0.0 and subsequent one are $0.50.

For Limited basic the HD-STB are $2.50 + $0.15 for the remote but you cannot return the remote and expect a discount of $0.15.
With the full HD-STB you get channel guide. My HD-DTA seem to give a bit more pixellatiion and is always on.

Yeah, that's what I thought. I'll bring my bill with me just in case.

Coming from ClearQAM without PSIP, I don't think I'll miss the guide or OD from the full HD-STB, even if it's only a lousy $2.50/month.
post #15034 of 15215
Well, it's October 1 and true to their word, free QAM is gone. I get a black screen on all of the locals although some of the PSIP is still there...
post #15035 of 15215
Quote:
Originally Posted by bobby94928 View Post

Well, it's October 1 and true to their word, free QAM is gone. I get a black screen on all of the locals although some of the PSIP is still there...
Yup, same here in Santa Rosa.
post #15036 of 15215
I did a scan with my HDHR and watched all the encrypted channels listings go floating by. Looks like the FM channels are still open though. And some of the low channels seemed to have a channel unencrypted which probably carries a message telling folks what happened.
post #15037 of 15215
Free QAM gone for me too. Do I need the HD DTA from comcast now?
post #15038 of 15215
Either that, or an HD STB if you want to continue receiving HD.

The catch is that those boxes are only free, or have a nominal fee, on the Limited Basic tier. Otherwise the HD Technology fee comes into play, but YMMV.



QAM is indeed dead. I picked up an HD-DTA today, a Pace 60X. It's even smaller than the old SD DTA.

There is no guide, but the tuner is quicker than the QAM tuner in my Sony TV, which is nice.

However, I'm having a continuing weird issue with being unable to receive NBC channels on my drop.

A few months ago, all NBC and affiliated stations (Ion, Cozi) disappeared from both QAM and the Moto SD box I had.

Then the SD version of KNTV reappeared on QAM, but not Cozi, which was locked out on the STB as well.

Now, with the HD-DTA, I can receive KNTV SD (3) and Ion SD (16), but the HD versions (703, 711) don't work.

It's almost as if there is a trap on the line. I have a feeling the signal strength may be the issue, but Comcast replaced the run from the utility box across the street to my drop, as well as the in-house run to the outlet a while back, and it was fine for a long period.


This isn't something a script, or reset signal is likely to resolve, but I'm afraid they'll charge me to roll a truck.
post #15039 of 15215
The days of ClearQAM are also done in San Francisco. Thanks a lot, Comcast.

In a fitting twist of fate, the only network i can't get via the regular old indoor antenna is NBC. Has anyone had any success pulling in KNTV with an indoor antenna in the Mission?
post #15040 of 15215

This is the last straw.  I am going to cut cable now that all the channels are encryted.  I was watching less and less TV anyway and now the Qam tuners on my five flatscreens are now useless.  I would rather buy five cheap antenna rather than pay Comcast for the privilege to recieve free Network broadcast using to HD DTA for an extra $2.50 a month for each set.  Thanks for nothing Comcast.

post #15041 of 15215
Quote:
Originally Posted by caliwxdude View Post

The days of ClearQAM are also done in San Francisco. Thanks a lot, Comcast.

In a fitting twist of fate, the only network i can't get via the regular old indoor antenna is NBC. Has anyone had any success pulling in KNTV with an indoor antenna in the Mission?
I never could understand why NBC gave up having an outlet in SF. (I know they had a "falling out" with the owners of KRON years ago - but they had other choices.) When that happened, about the time that HD came into being, we subscribed to Canadian satellite. Comcast wasn't doing HD and we were in a place in the Bkly hills that blocked us from a line of site to Sutro.
Canadian satellite is no longer an option as signals no longer reach this far south.
post #15042 of 15215
Quote:
Originally Posted by pkc1287 View Post

This is the last straw.  I am going to cut cable now that all the channels are encryted.  I was watching less and less TV anyway and now the Qam tuners on my five flatscreens are now useless.  I would rather buy five cheap antenna rather than pay Comcast for the privilege to recieve free Network broadcast using to HD DTA for an extra $2.50 a month for each set.  Thanks for nothing Comcast.
I actually did this about two years ago. I hardly watched TV and had Internet and TV service with Comcast. Now, I have only Internet service and was able to occasionally watch local channels in HD up until yesterday.

I'm more of a movie kind of guy anyway, so I won't miss the TV service much. However, I did like being able to watch a presidential address or a NBA game in HD on a local channel. Maybe i'll get an antenna and go OTA.

Peace...
post #15043 of 15215
I'm still trying to decide what I'm going to do. Luckily, I already got a CableCard for my main TV back when the encryption announcements went out so for now that's all set up for when we want to watch news or sports (except for the fact that it seems flaky; I need to call them up for a hard reset). Back in the day, basic-basic was only $12 and included Food, TBS, Discovery, HGTV and WGN. Then they put all of extended basic on clear QAM and that was a great bargain while it lasted. Now it's over $20 and only adds Discovery and WGN.

I gotta figure out what to do with my HDHR. One option would be to attach an antenna to it. That would mean I can't watch Discovery on the secondary TV's and I might not be able to record it if I can't get Firewire recording to work. Another option would be to swap it for a HDHR Prime and get a 2nd CableCard for it, but that's extra money for just one channel on the secondary TV's and the homebrew DVR. The third option is to put everything including the main TV on antennas. That might translate to a savings of a few bucks a month.

Ah, if only I could get decent Internet at this address from someone other than Comcast then choice would be clear
post #15044 of 15215
I ran a scan on the HDHR yesterday and the two low channel unencrypted feeds were for the English OnDemand overlay and the Spanish one. Then there was another frequency for a Cotati radio station and up high on 119 here a video explaining the change and how to get the gear. I thought young guy doing that spot had a weird smile.
post #15045 of 15215
Sigh everything gone in Sunnyvale too. Does anyone know what the minimum price per month is to get a Cable Card and HD access to OTA stations?
post #15046 of 15215
Checking in for Monterey Bay - receiving nothing but an Xfinity infomercial, a hockey game in HD, several static pages for NHL Center Ice and a Fedora Linux login screen.

Bought a Tivo last year when I had to start paying for a DVR, cable card self install was piece of cake and has never failed. One other set in the home has a HD box - Pace RNG110. Last set has a blue ray player, WDTV and a Roku.

Might try some OTA with a Discone antenna that's on the roof - see if I can make use of the TV's tuner and that length of coax that is currently useless.

This was my dream come true back in the day tongue.gif
post #15047 of 15215
Quote:
Originally Posted by snidely View Post

I never could understand why NBC gave up having an outlet in SF.

Probably splitting hairs here, but KNTV has always been in the San Francisco market (yes, they "belonged" to Monterey in the ABC days but that ended in 2001). Yes, their studios are in San Jose, but the transmitter site is considerably closer to SF than SJ.

When NBC bought the station, the transmitter was moved north from Loma Prieta Peak to Mount San Bruno because Sutro Tower (at the time) could not handle the weight of another antenna or the power load of another analog and digital transmitter. I'm assuming that's not the case now that all of the analog transmitters are long gone. It most likely doesn't make financial sense for NBC (and now a division of Comcast) to move it to Sutro when most of the Bay Area receives a good OTA signal from the San Bruno transmitter site. It's just those of us who live in San Francisco and points north who are out of luck.
post #15048 of 15215
Quote:
Originally Posted by caliwxdude View Post

The days of ClearQAM are also done in San Francisco. Thanks a lot, Comcast.

In a fitting twist of fate, the only network i can't get via the regular old indoor antenna is NBC. Has anyone had any success pulling in KNTV with an indoor antenna in the Mission?


While most stations broadcast from the sutro tower (from mission: 270 degrees), antennaweb says KNTV transmitter is somewhere in San Mateo, so for you 90 degrees, you probly have a neighbord directly south of you. Try sticking the antenna out on the balcony? And don't use those desktop antennas with an amplifier, I know I know they are convenient but antenna physics cannot be cheated. Get like an attic-size medium and hang it down from the ceiling if it has to be indoors.
post #15049 of 15215
Quote:
Originally Posted by halcy81 View Post

Sigh everything gone in Sunnyvale too. Does anyone know what the minimum price per month is to get a Cable Card and HD access to OTA stations?
Limited basic: $22.05

and either one of:
$2.65 - HD STB: full box give you a remote and channel guide
or
$0.0 - HD DTA: tiny box with a remote (IR and RF) and no channel guide.
or
$1.50 - Cable Card: you need a Tivo or Silicondust HDR prime or a TV with cable card

and local taxes
post #15050 of 15215
HD STB is only 2.65 a month?

I thought it was more like $10 a month.
post #15051 of 15215
Quote:
Originally Posted by tranle View Post

Limited basic: $22.05

and either one of:
$2.65 - HD STB: full box give you a remote and channel guide
or
$0.0 - HD DTA: tiny box with a remote (IR and RF) and no channel guide.
or
$1.50 - Cable Card: you need a Tivo or Silicondust HDR prime or a TV with cable card

and local taxes

Will limited basic unlock the OTA channels in 720p/1080i HD? When I talked to a rep their channel lineup seemed to indicate that you had to get to digital preferred before you got any of them at higher than 480p.
post #15052 of 15215
Quote:
Originally Posted by wco81 View Post

HD STB is only 2.65 a month?

I thought it was more like $10 a month.

This is ONLY valid for limited basic subs; HD-STB's for subs ABOVE limited are still $10.

Limited basic subs are also the ONLY subs that do NOT have to pay the $10 HD fee, to get HD-DTA's &/or HD-STB's.

All of this is spelled out on CC's pricing sheets they send out; although it can be a bit "cryptic"...
post #15053 of 15215
Well I've got the HD DTA on the way and using OTA antenna in the mean time. OTA not as reliable as I want down in Los Gatos.
post #15054 of 15215
Is it the same HD STB that those paying $10 would get?
post #15055 of 15215
Quote:
Originally Posted by snidely View Post

Canadian satellite is no longer an option as signals no longer reach this far south.
Not true, actually. I'm on a discussion list for a Canadian TV show, and that subject has come up on occasion. One of the Canadian satellite companies did indeed switch to a satellite that barely gets into the U.S., but the other company is still covering most (if not all) of the States.
post #15056 of 15215
Digital Adapter (Limited Basic Only -- Primary Outlet, SD or HD), $0.00
Digital Adapter (Limited Basic Only -- 1st and 2nd Additional Outlet, SD or HD), $0.00
Digital Adapter (Limited Basic Only -- 3rd Additional Outlet and above, SD or HD), $0.00
CableCARD (first card in device), $0.00
CableCARD (second card in same device), $1.50

Based on this, Limited Basic should be able to get 3 DTAs for free. I know that a CableCARD can be substituted for a SD STB. Can a CableCARD be substituted for a DTA?
post #15057 of 15215
Quote:
Originally Posted by halcy81 View Post

Will limited basic unlock the OTA channels in 720p/1080i HD?

Yes, definitely.
post #15058 of 15215
For those going the OTA (over-the-air) route, you can check my list of DTV stations for the Bay Area to find out what channels are available and where their transmitters are located. Just click on the link below.

Larry
SF
post #15059 of 15215
Bastiches. I was on vacation and didn't see anything in my comcast bills (still don't on second review) that my DTVs won't work w/o a set top box. Now nothing works. DirectTV here I come...

I'm going to write a letter to the FCC tonight. Wonder if they'll read it.
post #15060 of 15215
Quote:
Originally Posted by wco81 View Post

Is it the same HD STB that those paying $10 would get?

Yes
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