I'm new to Comcast, so just had to give my update on the first few weeks. I got a lot from the last few pages of this thread, hopefully my experience helps others! I signed up with their Internet + Limited Basic bundle. I wanted the local HD channels. Internet = excellent (came from DSL). TV was a fun time. First box they sent me was a SD STB. blah. Called them up and said I wanted a HD DTA. Person said no problem, it's on it's way. I received a regular HD box (non STB version, it was an odd box). Of course, it didn't work. Did an online chat this time and they said, no problem, we'll get you a DTA. I didn't say 'HD' , and yup, got a SD version. So yes, they still have SD versions! Called this time and CSR suggested I got into the local SF branch and pick up the HD DTA and return all the boxes that I don't need; they said SF had 75. Went this morning at opening, no problems, small line and it moved fast.
Plug everything in, no HD! I call. CSR claimed I needed the 'HD Tech Fee'. I said over and over again that I'm limited basic and 'Are you sure? '' 'Your site says otherwise' 'Your forums say otherwise'... She was sure.. I was in a stalemate with a handful of silence between the two of us. Finally she said, let me check once again with the other people on the other line. I said make sure to say I'm 'limited basic'. She came back and said, 'alright, we're putting in the HD code now'. I was a little confused and wanted to confirm I was correct, 'So limited basic does get the HD channels then? I'm just making sure I read your site correctly'. She said something along the lines of how she as well as the 'other people on the line' didn't know there was a separate code for limited basic HD.
whew.. well HD is on now!