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San Francisco, CA - Comcast - Page 506

post #15151 of 15215
Anyone know of any new HD channels coming soon? I can't even remember the last time any new HD channels were added here in the Bay Area. I think we're more than over due. Just wondering.
post #15152 of 15215
Quote:
Originally Posted by Ace of Space View Post

Anyone know of any new HD channels coming soon? I can't even remember the last time any new HD channels were added here in the Bay Area. I think we're more than over due. Just wondering.

I don't know why Comcast didn't add the channels that Washington, Oregon, Colorado, New Mexico and Utah got this year in California. California is probably one of their most neglected markets in terms of HD additions, although as a whole, Comcast isn't doing very good anywhere right now with that.

They got TVGN HD, Disney Jr. HD, Cooking HD, Smithsonian HD, Ovation HD, IndiePlex HD and RetroPlex HD. Some areas got DIY HD as well. It's also inexplicable to me how California is the only Comcast region that doesn't have BTN HD.
post #15153 of 15215
I'd rather see multiplexes of premium HD channels than those.
post #15154 of 15215
Quote:
Originally Posted by wco81 View Post

I'd rather see multiplexes of premium HD channels than those.

Comcast dropped a lot of the HD premiums. If the premiums in HD are something you desire, I'd switch to DirecTV or U-Verse. Comcast has shown they have no interest in carrying them.
post #15155 of 15215
Or DishNetwork....
post #15156 of 15215
Quote:
Originally Posted by keenan View Post

Thanks for posting, and I thought the same thing when I first started seeing it, that the HDD was going out in my TiVo, until I noticed the consistency and timing of it. I have no idea what it is but it seems to be a Comcast only thing as Larry above notes he's not seeing via OTA.

And yes, KPIX PQ is crap, apparently they wanted to match their crap audio.

Seeing the same here in Sunnyvale at the beginning of Jeopardy (KGO ch 707) EVERY night at 7pm. A short glitch about 30 sec into the show. Also verified it does NOT happen OTA. I am convinced it started when they started encrypting the locals and from the other posts it appears to only happen on them. Definitely a Comcast thing happening very regularly at the beginning or ending of certain shows. Very irritating and pretty crappy service from the company. CSRs no help, of course. How do we get this elevated and fixed?
post #15157 of 15215
I thought part of the reason for the encryption was so they wouldn't have to roll a truck when you quit their service. But when I dropped them back in early October the signal was still active until I sent the DVR in. I guess that part hasn't been worked out yet. OTOH, I haven't seen my owed refund yet and they canceled the account so I can't log in and when you call they want your account number. Guess I'll play "new customer" to find out where my refund is.
post #15158 of 15215
Quote:
Originally Posted by jwpottberg View Post

Seeing the same here in Sunnyvale at the beginning of Jeopardy (KGO ch 707) EVERY night at 7pm. A short glitch about 30 sec into the show. Also verified it does NOT happen OTA. I am convinced it started when they started encrypting the locals and from the other posts it appears to only happen on them. Definitely a Comcast thing happening very regularly at the beginning or ending of certain shows. Very irritating and pretty crappy service from the company. CSRs no help, of course. How do we get this elevated and fixed?
I'm not sure what it is but it is something, it's like clockwork so it's something to do with timing or logging, maybe 30 secs is about how long a piece of hardware needs to lock in to a new data stream. Maybe it's Comcast tracking DVR usage for future ad insertion, who knows, and I'm certain we'll never get an answer out of Comcast, or more likely the response will be "what problem?" I've just come to accept it as the now generally crappy quality of Comcast's product. It's amazing how much worse it's gotten over the last 3-4 years.
post #15159 of 15215
i am in walnut creek (rossmoor) on comcast. watched jepordy 12-13- 2013 and did not see any problem at the beginning of show.
milt
post #15160 of 15215
I haven't noticed it on KGO content either although I rarely watch anything from ABC(Castle/SHIELD), every time I've seen it it's been on CBS/CW content.
post #15161 of 15215
Quote:
Originally Posted by milt9 View Post

i am in walnut creek (rossmoor) on comcast. watched jepordy 12-13- 2013 and did not see any problem at the beginning of show.
milt

Interesting... 2 questions: Were you watching through a DVR or regular box? Did you start at the very beginning of Jeopardy which KGO starts at 6:59 on weekdays? (the glitch is at approx 6:59:30 after Alex is introduced and doing his short monologue but before the game actually starts)

Thanks
Jim
post #15162 of 15215
Quote:
Originally Posted by jwpottberg View Post

Seeing the same here in Sunnyvale at the beginning of Jeopardy (KGO ch 707) EVERY night at 7pm. A short glitch about 30 sec into the show. Also verified it does NOT happen OTA. I am convinced it started when they started encrypting the locals and from the other posts it appears to only happen on them. Definitely a Comcast thing happening very regularly at the beginning or ending of certain shows. Very irritating and pretty crappy service from the company. CSRs no help, of course. How do we get this elevated and fixed?

I wonder if that is the time that the encryption key or the nonce is rotated/incremented? That would trigger a 3DES key expansion which could invalidate the buffer depending on how they implemented it.
post #15163 of 15215
These questions may already be answered somewhere in the 87 billion pages of this thread. But, I couldn't find them. I apologize if they are.

Can anybody familiar with the current equipment options being deployed by Comcast in Sunnyvale, answer the following:
-What is the current "state of the art" HD DVR system being deployed here?
-Is it a whole-home style system?
-Does their whole-home system work like Dish and DirecTv using a host/server main unit with smaller clients for the add'l TV's?
-Is it better than the previous unit I had with them, DCX3400? (GUI, Remote Response, HHD Capacity, Guide, etc)
-How is the HD PQ, currently?

Thanks.
post #15164 of 15215
Quote:
Originally Posted by garypen View Post

These questions may already be answered somewhere in the 87 billion pages of this thread. But, I couldn't find them. I apologize if they are.

Can anybody familiar with the current equipment options being deployed by Comcast in Sunnyvale, answer the following:
-What is the current "state of the art" HD DVR system being deployed here?
-Is it a whole-home style system?
-Does their whole-home system work like Dish and DirecTv using a host/server main unit with smaller clients for the add'l TV's?
-Is it better than the previous unit I had with them, DCX3400? (GUI, Remote Response, HHD Capacity, Guide, etc)
-How is the HD PQ, currently?

Thanks.

- X1 (personally I use a TiVo though and prefer it to Comcast's offerings) - http://www.comcast.com/x1
- Yes, whole home
- Yes, main unit with small no-HDD receivers in other rooms - http://customer.comcast.com/help-and-support/cable-tv/x1-anyroom-dvr-overview/
- Better is relative. I played with a friend's X1 and he seemed to like it compared to the older boxes, but it suffers network wide downtime sometimes and has some annoying bugs.
- Depends on the channel. Most are pretty decent.
post #15165 of 15215
Thanks, Elias!
post #15166 of 15215
Quote:
Originally Posted by keenan View Post

I'm not sure what it is but it is something, it's like clockwork so it's something to do with timing or logging, maybe 30 secs is about how long a piece of hardware needs to lock in to a new data stream. Maybe it's Comcast tracking DVR usage for future ad insertion, who knows, and I'm certain we'll never get an answer out of Comcast, or more likely the response will be "what problem?" I've just come to accept it as the now generally crappy quality of Comcast's product. It's amazing how much worse it's gotten over the last 3-4 years.

This issue has affected my HD DTA from the start (I've made reference to it in the past). It affects every channel near the beginning of each :00 and :30, for about 10 seconds.

As I have yet to have enough time to suss out and put up an antenna for OTA, I've just been living with it as well.

I certainly don't want to tackle another Sisyphean task of dealing with Comcast's customer service.
post #15167 of 15215
i'm still under contract with Comcast for my Blast Plus package until May/June 2015, but with the encryption of basic channels and the promise of a free HD box for at most 6 more months, i spent the holidays installing an OTA antenna in the attic of our town home. i am pleased to report that i pull in every single station indicated on antenna web within 50 miles including the critical networks FOX,NBC,CBS,ABC,PBS,WB, and much more.

wish i had done this a long time ago, but the recent encryption was the last straw since it required using a Comcast box for fee (ultimately) and removed my ability to record TV shows on our computer. (poor man's DVR)

anyway, i am reporting this because i had doubts an OTA antenna would work in the attic of our newish (2006 construction) town home 36 miles from the Sutro tower, but its all good and wasn't too hard to get working.

if anyone is curious, i installed the Channel Master 4228HD.
Edited by Derek87 - 1/7/14 at 8:38am
post #15168 of 15215
That's an external antenna that you installed inside your attic?

Did you have to orient it a certain way?

Or find that in some orientations, you get certain channels but not others?
post #15169 of 15215
from what i understand, it's an "outdoor" antenna that is also recommended for attic installations. i can't recall if it was antenna web or another website that recommended it as an antenna for an attic installation.

i did install it so that lined up roughly at the angle (300 deg N-ish) indicated on antenna web and i got them all with strong signal strength (i had a laptop with a USB tuner so it was easy to see that it was working before i went through the effort of drilling holes and feeding cable between studs, etc.) i would say i had a 10-15 deg sweet spot where i was able to get all the channels i wanted. thankfully for me, all of the major networks were in a 15 degree range of direction according to antennaweb.org.

i had my doubts that it would work. this antenna (again, admittedly for outdoor/attic use) was no better than a Winegard amplified flatware antenna on the third floor of our town home. but i persisted at the insistence of my friend who does antenna stuff for a living (of a different variety -- he said "height is everything; give it a try. you want to get as close to or above rooflines as possible). he was right. the extra 9 ft or so in being above the top level of our tow home made a big difference.
post #15170 of 15215
I also read that as a bonus of your OTA setup you may find there are many more subchannels of the Bay Area station than what Comcast carries. I remember setting up a TV for my mother who was staying at my sister's in 1992 (the analog days) and they hadn't had time to extend the cable into her room. Via rabbit ears she got more local channels than what the cable company offered. The house was at the top of a hill in Castro Valley so that helped.
post #15171 of 15215
What is the current status of X1? A acquaintance of mine who is an Installer for Comcast who I haven't talked to since beginning of summer still says 'stay away" from the X1. Any improvements recently? Does the X1 allow pause/rewind on parasite receivers on live TV or just on the main X1 unit?
post #15172 of 15215
some months ago I found a link to the executive support line. tried to access it today and see if i could get someone to work on the KPIX issue. That line is now gone. I did have an email address that I pinged. See if I get anything back.

Also, I did get a reply from the KPIX chief engineer. I might ping him and see if he knows what's going on. Best, jeff

Wow, KPIX has alot of turnover in their engineering department. there's a different guy running the department now than ran it in April 2013. I just sent him an email. We'll see if that goes anywhere...

doesn't anyone actually monitor what they're putting out there? Here're some key words to help google find these posts: KPIX picture issue freeze freezing
Edited by greeno - 1/7/14 at 11:49am
post #15173 of 15215
Quote:
Originally Posted by Brian Conrad View Post

I also read that as a bonus of your OTA setup you may find there are many more subchannels of the Bay Area station than what Comcast carries. I remember setting up a TV for my mother who was staying at my sister's in 1992 (the analog days) and they hadn't had time to extend the cable into her room. Via rabbit ears she got more local channels than what the cable company offered. The house was at the top of a hill in Castro Valley so that helped.

i don't have the details with me right now, but i think i found over 90 stations. i haven't explored what most of them are, but yes, there were a lot of substations.

the one i appreciate is channel 1.1 which is a free program guide. smile.gif
post #15174 of 15215
Quote:
Originally Posted by greeno View Post

some months ago I found a link to the executive support line. tried to access it today and see if i could get someone to work on the KPIX issue. That line is now gone. I did have an email address that I pinged. See if I get anything back.

Also, I did get a reply from the KPIX chief engineer. I might ping him and see if he knows what's going on. Best, jeff

Wow, KPIX has alot of turnover in their engineering department. there's a different guy running the department now than ran it in April 2013. I just sent him an email. We'll see if that goes anywhere...

doesn't anyone actually monitor what they're putting out there? Here're some key words to help google find these posts: KPIX picture issue freeze freezing
Thanks for doing the legwork on this, I've basically given up on this ever being fixed, I've just accepted it as SOP for that station and/or Comcast.

If you do get a dialog going with KPIX though could you ask them why their audio is so compressed? If they don't understand, tell them to watch a drama on KNTV such as Chicago Fire on a Dolby Digital 5.1 system and then watch any one of their cop procedurals, anything that might have some noisy action. The difference in dynamic range between KNTV content and KPIX is incredible, KNTV sounds as if I'm in a movie theater compared to a cell phone video when watching KPIX. A exaggeration to be sure, but it illustrates how annoyingly compressed KPIX audio is.

Thanks smile.gif
post #15175 of 15215
ok Keenan. I actually got an email reply from "Quentin P." at comcast requesting more info (service address and contact phone numbers). I'll press them. Nothing from KPIX yet.
post #15176 of 15215
Quote:
Originally Posted by greeno View Post

ok Keenan. I actually got an email reply from "Quentin P." at comcast requesting more info (service address and contact phone numbers). I'll press them. Nothing from KPIX yet.
I can PM you my contact info and service address if that helps. Maybe if they understand how widespread it is it will help solve the problem.
post #15177 of 15215
sure that would be great.
post #15178 of 15215
Quote:
Originally Posted by Brian Conrad View Post

I also read that as a bonus of your OTA setup you may find there are many more subchannels of the Bay Area station than what Comcast carries.
I publish a list of all DTV Channels that are located within 100 miles of San Francisco on my web site. It shows all of the sub-channels and the city of license and transmitter location for each station is shown along with a bunch of other information. Click on the link below. From my home here in the city, I get a list of 93 channels when I scan.

Larry
SF
post #15179 of 15215
great stuff!

i get over 90, too from Santa Clara on my TV's tuner. i get some of the duplicates from San Jose and SF on my computer tuner. (e.g., 2.X)
post #15180 of 15215
I measured the time from the beginning of the program until the "glitch" on KPIX while watching NCIS. it's about 23 seconds. back in the fall when i first noticed this, it was more like 5-10 seconds into the show.

I got a call at home from the comcast executive support person. she was acknowledging my email and was contacting "partners" in the area. I hopeful "partners" means technical/engineering types who can help resolve this issue.


Can anyone show DOES NOT see this glitch on KPIX please respond with your general location? This might provide important information for them to use while troubleshooting this. Thanks, jeff
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