Originally Posted by llngoc
I hope I am posting in the right thread. If I am in the wrong place, please accept my apology.
I currently have Comcast Expanded Service at Pleasanton. And I have an HDTV Motorola box from Comcast, I was chargered $5/mo for HDTV service which I assumed covers the rental of the box.
And I have just ordered a Panasonic 42PX600U and since this TV have a Cablecard slot built-in, so I called up Comcast to inquire about the avaliability and cost for a Cablecard. My conversation with the CSR went like this:
Me: I'm getting a new HDTV with Cablecard slot and would like to check for the cost for getting one from you for HDTV.
CSR: The cablecard is free of charge
Me: Great, so this will not cost me any extra?
CSR: How many HDTV will it be in your household?
CSR: That will be $11.99/mo extra
CSR: There is a $5 HDTV service fee and a $6.99 HDTV box rental fee
CSR: Since the law does not allow us to charge you for the first HDTV box, but now you are getting a 2nd HDTV service, you'll be charged for the box rental.
Me: Huh?? Can you explain it again? (It went on for a couple more iterations until I figured out that it was really the LAW which saved me $6.99/mo for the box rental)
Now, I am reading on the first page of this thread that the $5/mo fee is supposed to cover the box rental already. So am I just being misinformed by this CSR???
Try another CSR. Not quite right. As usual.
You would get charged $6.99 "addnl digital outlet fee", for the 2nd TV, but shouldn't get charged $5. (That *equipment charge* is supposed to subsidize the more expensive HD STB, but you have NO box, just the cablecard, and there is no such thing as HD cablecard.)
If you have some Digital tier of service, the first "digital outlet" cost is absorbed into the Digital cost, so you don't pay for the first one (but you WOULD pay $5 if you had an HD STB.)
That's not about the law, but just their pricing.
The law says they can't charge more than a "nominal amount" for ANY cablecard (less than $5 ish), and indeed cablecards are free (or $1.50 for 2x in TIvos), but law doesn't address what they can charge for *service* on those cards.
Some cable providers charge extra for HD *service* (not equipment), so maybe comcast is trying to copy that, but so far such charges are usually CSR mistakes.
Try again w/ another CSR, and be glad you don't have Time Warner etc which charges for SERVICE PER CARD not equip which totally screws TIvo owners..