Originally Posted by tonyd79
That is a pretty bad generalization. If they research the problem and find no issue, then it is at my end. You don't just ASSUME and cause a customer to sit out work to fix a problem that may or may not have a systemic cause.
But noooooo, Comcast just says, "We'll send out a tech." No checking to see if there is an issue on their end. Just knee-jerk.
Just like your unhelpful answer to my question.
What would cause two stations on MY box to go bad without a general fault?
An RF issue in your home, a bad box, ingress from a neighbor, a bad splitter. Those are some examples of what can be wrong.
My qualified generalization is based on experience and information.
You asked the general population of AVSForum if they have a problem such as yours. I didn't see any responses from any other Howard County customers affirming your same issue even though though there are many members from Howard County on this forum regularly. I get the same SA feed in Harford County and I have no problems.
To be a common problem affecting all customers as you want to infer, you don't think they would have repaired it ? Perhaps all the other customers in Howard County that have this issue sought the advice and counsel of people on the internet as well, rather than simply call the cable company. That could explain why they all have a problem and the company doesn't know about it and fixed it.
When I say that these types of issues are usually at the customer end it's because on a vast percentage basis they are. Yours certainly could be the exception to the rule, but we won't know that until you call the company for a service call.