Originally Posted by GoIrish
An RF issue in your home, a bad box, ingress from a neighbor, a bad splitter. Those are some examples of what can be wrong.
My qualified generalization is based on experience and information.
You asked the general population of AVSForum if they have a problem such as yours. I didn't see any responses from any other Howard County customers affirming your same issue even though though there are many members from Howard County on this forum regularly. I get the same SA feed in Harford County and I have no problems.
To be a common problem affecting all customers as you want to infer, you don't think they would have repaired it ? Perhaps all the other customers in Howard County that have this issue sought the advice and counsel of people on the internet as well, rather than simply call the cable company. That could explain why they all have a problem and the company doesn't know about it and fixed it.
When I say that these types of issues are usually at the customer end it's because on a vast percentage basis they are. Yours certainly could be the exception to the rule, but we won't know that until you call the company for a service call.
MY POINT was that Comcast didn't bother to even check if anyone else was having a problem, they just KNEE-JERK said they would send someone out. THAT is bad triage.
AND, no one has said that they DON'T HAVE the problem either so your "analysis" and assumption is bad.
BTW, I DID ask the company to check on it. Their reaction was to want to send a repairman out rather than EVEN CHECKING IF THEY HAVE ANY OTHER CALLS ON THE ISSUE.
THAT was the point.
But of course it was lost in your arrogant answer to a question I didn't ask. Now, if you don't live in Howard County, your information is useless to me.
And, to Joe, I have no idea if more than one person called in. Neither did they. They didn't bother to check!
Why is this nuance missing on you guys. If they get ZERO calls, then it might be on my end. If they don't check how do they know?
A GOOD customer service organization checks to see if there is a pattern, doesn't ASSUME that you need a service call.
But go ahead and defend Comcrap. They want to send someone out if the wind changes direction.