Originally Posted by Digitude
Your post is encouraging because I was begininng to feel a little isolated and blazing new trails with Harmony and the new Hewlett Packard TVs. Actually NONE of the commands downloaded from the Harmony database work...not even the numbers. When I went to the device learning program I taught
the remote "power toggle" and "channel up/down" commands from the HP remote just as a test. The channel up/dn commands worked but the toggle would only turn the TV off but not back on again. I spent an hour on the phone with the Harmony Tier 1 help desk who basically had me try everything I had already thought of. She got a little frustrated and opened a ticket for Tier 2. They are supposed to contact me soon. I've only had the 676 since Christmas. I've been able to configure it easily for every other device I own and, before I got this HP TV (this week), I had no problems with setting up multiple activities using several devices including my old Panasonic plasma monitor. Until now I just haven't needed to work with repeat commands and delays. I'm a quick study but I really do need the Tier 2 guy to walk me through it I think.
Take heart and be patient. The Level I support guys just do the basic stuff, but the Level II guys will indeed work with you as long as it takes until the problem is resolved. If necessary, they will call on their group of experts in the command language itself who will actually go in and edit the commands in the configuration file for your TV until things work right.
In the meantime, if you want to try repeat counts they are easy.
Some devices won't accept a command unless they see it multiple times. This is one way they reject commands that are actually intended for some other device.
In the setup program for the Harmony, go to Devices, and the particular device for your new TV. Now select Troubleshooting. It will offer a list of possible problems. Select the one for "show me more problems". It will offer a new page with an item about commands not responding properly. Select that one. It will offer a new page with different ways the commands are not responding properly. Select either the one that says commands happen too many times when you press a button or happen only occassionally when you press a button. It will offer a new page where you can select the repeat count for that device.
The default repeat count is usually 3 for most devices, which is usually more than enough. A repeat of 1 is really all that's needed for most devices, and a repeat of 0 works for many. Lower repeat counts make things faster (more responsive to multiple button presses). Higher repeat counts make things more reliable, but may cause the device to act on the command more than once, which could be a problem with things like Volume Up or Down.
Whatever the current repeat count happens to be, try boosting it up 5 (the highest you can set), reprogram the remote, and see if your TV will now recognize commands issued from its Devices panel on the remote. If so, you can lower repeat count and try again.
Repeat count changes affect just one device, but they affect ALL commands (Device or Activity) aimed at that device. If you find that a high repeat count makes Power work but screws up other things like Volume Up/Down, Harmony support can adjust things in your configuration more finely than you can do yourself.