Originally Posted by BrutalBodyShots
4/11 I'm told that for $400 they'll upgrade me to a brand new LED set that IS in stock that will ship out right away. I am told I will see tracking info within 48 hours.
Man all this crap from Samsung ECR seems like proper extortion. I've had the same experience thus far as well. Seehttp://www.avsforum.com/avs-vb/showthread.php?t=836179
All this started for me with problems on two HL-S5688W's, they first said they'd send a HL-T5676S which I was fine with. Two weeks ago when I called for an update they said by the 26th for shipment. When I called last week they said the unit wasn't in stock and was on backorder.
She came back and said $200 upgrade for the HL-T5687S, I said that that didn't have some of the features my existing set had. So she said well $400 upgrade fee for the HL-T5689S. Sure fine, a good TV, but that's what I should've had out of my original 88W, so no I'm not going to pay for an "upgrade" to fix my crappy TV that's still under warranty. I asked about an LCD (which they previously said was impossible to provide) this time she offered an older model 46". No thanks I'm not downgrading.
I asked, well, seeing as how you guys don't really have anything to offer me, how about giving me my $3200 back and just taking the TV back. She said they wouldn't do this because there was an equal model. This didn't occur to me then but did after hanging up... Exactly how can they justify not providing a refund when in fact they DO NOT have an equal model to provide for free at this point. If they did I'd be watching a 76S right now.
Anyway after waiting on hold for her to check on the LCD and 89S she came back and said they'd offer the 89S for $200 instead.
Great, I'm being extorted for just a bit less now.
So after hearing that I'd be screwed for another $200 I told her to go ahead with order. When I got a call back later I was told buy another ECR guy that they'd actually be willing to do a Return Authorization with Magnolia, an option they previously didn't provide. So I asked about that.
In the end I called Magnolia, talked to my sales guy, they said they'd give me the 89S for free since even with tax it's nearly $200 less than what the 88W originally cost me. So now I just have to wait a week and decide whether I want to pay Magnolia $80 for the exchange or to borrow a friends truck and do the delivery myself.
All in all I'm to the point of never recommending or buying a Samsung product again (note I just bought a LN-T3253H despite the DLP and service problems). I can't believe they'd extort a customer for more cash for an upgrade to an existing unit that has problems. And I think it's wrong they'd not offer all options up front including a return authorization with the resaler.
Oh and for my full history see here