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Mitsubishi HC5000 via eBay ... Buyer Beware - Page 4  

post #91 of 246
Thank you , at least most of you for seeing my side of this. Especially Seraph whom wrote this-

Here is what I don't understand.. Why did you file a claim with PayPal, your CC company, and DHL! No offense to either party in this situation, but, by filing a PayPal dispute you froze the funds for the product indefinitely following a dispute. The money is not in your hands, but the money is not in Mr. Barger's hands either. The product is not in your hands, but the product is not in Mr. Barger's hands either. I don't think under this situation its unreasonable for him to wait until the paypal claim is resolved before proceeding with the DHL claim. And then on top of all of that, you filed a claim also with the CC company which just turns it into one huge mess. I think the proper thing to do would to have dealt with DHL only seeing as the fault is 100% on them for the non-received goods. If they with Mr. Barger's cooperation were not able to recolve it, then the logical thing to do would be to file with PayPal or your CC. Always try and look at the situation from both sides of the spectrum.

Now I will try to address the others that still think I'm somehow to blame for this. Realize, that WE DID contact DHL the moment Susan stated repeatedly that she did not get this, when tracking was proof that she did (and still to this day, if you run tracking, it shows DELIVERED and SIGNED BY S Williams.) So my point was, if DHL actually admitted fault, then WHY did they not change the tracking to reflect this theft/Loss. That was all that I would need to see to then Know for a Fact that Buyer fraud was not the case and that we would get paid via insurance. Has a loss of a projector happened to us in the past. YES, about 5 times. How was it handled - We as We did here, contacted DHL and immediately initiated the claim with DHL ( on this instance, Susan Initiated the insurance claim with DHL as stated by Mike Thompson - And filed a paypal dispute at the same time). On the other losses, DHL did immediately admit to loss, but also with those customers, we did not refund them immediately based on that, we Still wanted to get them their projector, so DHL say it takes 3 weeks to process, but it is typically done within 10 days. We informed those other customers that the claim with DHL has been filed and we will keep them informed as the claim progresses and promise to ship them a new projector when DHL gives us the OK. Every one of the other customers, Understood that this loss was out of our control, gave us time to live up to our word, DID NOT FILE ANY KIND OF DISPUTE AGAINST US, and in each case about 7 to 10 days later, we shipped them a NEW projector and we received Positive feedback from Everyone of them. That would have happened here also, but Susan promptly filed an initial insurance claim with DHL and then immediately filed a dispute with paypal that froze our funds. Remember, DHL did not verify that this theft theory was 100% true. It was only a theory, but 1 DHL employee in the state of OK and Again, if DHL/Mike was accurate, WHY did they not update the tracking to show this loss/theft??. When I called the FL DHL employee, they first ran the tracking and stated to me, that the projector shows delivery and signature by the recipient, S Williams. We will go ahead and file this insurance claim for you, BUT, this looks to be buyer fraud and I would not count on the review board paying this claim. So that shocking news, coupled with Mike/DHLs statement that Susan filed already filed with DHL and the fact that she also filed a paypal dispute freezing our funds, made us 100% convinced this WAS buyer fraud. How or why would we think otherwise? Would anyone believe Susan or Mike at this point?

Now realize this situation that we are now faced with. My distributor contacted me today (monday in japan) and stated that DHL DID complete the claim that WE FILED 1 week ago, the moment that Susan contacted us for the first time about Non Delivery. So EVERYONE, SUSAN IS GETTING HER REFUND ON TUESDAY when we are finalized with DHL to get the insurance claim. We would normally ship her a replacement, but her immediate filing of her paypal claim and freezing her payment to us, leave us the ONLY option of a refund. Had she not filed the paypal dispute (just as the other 5 customers that had projectors lost by DHL did not), then we could have shipped her a replacement and it would have arrived within 10 days of her initial claim of Non Delivery. We would have again looked like superstars as we have over 15860 times in my feedback record and all would have been happy. But now, Susan will get her refund, will have lost nothing (as lawguy stated to her, she it 100% protected with Paypal and CC payment anyway) and WE still have to live with over 15 lost projector sales in just the last week alone due to this Global Defamation that we were somehow ripping her off. We have lost $50k in sales due to Susan, How do I file my paypal dispute against her for My loss?


Note to StevieC - As far as this False Misrepresentation claim in my listing (Susan is really reaching for anything she can now). We are located in FL and when we do ANY listing, the ad takes OUR location and puts it under Item Location. We as with about 3 million other Ebay Platinum Powersellers, drop ship many of our items from several different distributors. Those other 3 million drop shippers ads, also show the Item location as the sellers location. There is not any way around that. I cant have one item listed and change my address to my distributors address in OH and another one listed and change my address to my distributors in Japan, etc, etc. Talk about looking like fraud. Would you buy from any seller that had 8 different states and 2 different countries listed as thier item locations? So of course the listings reflect the sellers location (a change that Ebay is working on now) and not the item location. Also, the ad Does state that this item comes from MITSUBISHI JAPAN. And NO ONE other than SUSAN has tried to accuse us of Misrepresentation, EVER. Explain that when we have sold 20,000 items?

Seems like Getmyrunon is exactly like Susan in the respect that he somehow blames us for this outcome/defamation/loss. How so????

Note to Getmyrunon - Realize this - Susan promptly filed an initial insurance claim with DHL and then immediately filed a dispute with paypal that froze our funds (double riembursement to her an my full loss of 3k?) Remember, DHL did not verify that this theft theory was 100% true. It was only a theory, by 1 single DHL employee (out of 40,000 DHL employees) in the state of OK and Again, if DHL/Mike was accurate, WHY did they not update the tracking to show this loss/theft??. - Run the tracking Now, it STILL shows DELIVERED WITH S WILLIAMS SIGNATURE - When I called the FL DHL employee, they first ran the tracking and stated to me, that the projector shows delivery and signature by the recipient, S Williams. We will go ahead and file this insurance claim for you, BUT, this looks to be buyer fraud and I would not count on the review board paying this claim. So that shocking news, coupled with Mike/DHLs statement that Susan filed already filed with DHL and the fact that she also filed a paypal dispute freezing our funds, made us 100% convinced this WAS buyer fraud. How or why would we think otherwise? Would anyone believe Susan or Mike at this point? Exactly, so why would I just blindly ship another 3K projector based on 2 peoples theory of what may have happened? We acting responsibly, had to wait for the DHL insurance review board to verify that this is what happened before we were going to sustain another 3k loss. Realize, we shipped the projector and payment for that projector was removed from our account by Susan. So immediately, we were also at a 3k loss. Of course we were not going to ship another projector to put us at a 6k loss - right?

Note to all buyers about Paypal. You would be crazy not to use paypal. They are 90% for the buyer and 10% for the seller. And since you did use your CC thru paypal, you are doubly covered. If the paypal claim does not work a CC dispute will nearly guarantee your money back. Also using your CC directly is much much more risky. At least with PAYPAL, your CC number is never reveiled to the seller, using your CC directly, even if the seller is honest, what if they just toss the carbon paper or write your CC information on a piece of paper that gets thrown away or found by another employee their? Then they have all of you information and CC number and 3 digit code. Paypal is 10X safer for ANY buyer. It is 90% more risk for any seller as proven here.

Note to Susan as she wrote-

Through it all, he refused to even call DHL and inquire (if he had, he would have found out the same info I did), and just kept sending me angry, snide emails that said YOUR A LIAR [sic] and a "thief" and that he was going to "call the police" if I didn't stop emailing him. (I told him that, if he thought it would help, I'd be more than happy to speak to the police.)

Again, these are complete and outright LIES. We never, ever stated that if she did not stop emailing us, that we would call the police. We never stated "YOUR A LIAR" (we did point out More Lies from Susan and have shown everyone her statements and actions as proof see did lie. She and Mike Did in fact lie that I refused to help here (a DHL claim was filed a week ago buy us) that I refused to contact Mike ( I attached Mikes emails to prove that was a Lie) and pointed out other lies or Extremely twisting the truth, that Susan did. And that she stated that we refused to contact DHL is ludicris and again, an outright lie. I attached Mikes email that stated that we were in full contact via email. So -FreemontRich- If the shoe fits, and it is the complete and honest truth that Susan DID in fact lie, as proven above in several of my emails. (ill take a polygraph, I'll allow anyone to use my IP address to verify my outgoing and incoming emails from Susan and exactly what they said, I'll give anyone my phone number to call and talk to me about Susans lies, I'll swear on the life of my Mother, my Wife, my Kids or whomever, that this and several other statements pointed out by Susan, now as a desperate attempt to redeem herself, were complete, outright Lies. So again FreemontRich, if you are a buyer and you are going to file both an insurance claim AND a paypal dispute to freeze my funds instead of allowing me some time to resolve your issue, if you lie, twist the truth and defame me, then yes, I'm going to honestly state that you lied.

Susan also wrote above-

And, by the way, Mr. Barger, I STILL don't have a refund. Yes, I opened a credit card dispute, but they have 60-90 days to investigate it and can re-bill my account at any time. I DO NOT have a refund at this time from you, DHL, or anyone else, and I may never. Though, if that happens, I will pursue the matter in small claims court with Mr. Barger, as it has already been confirmed to me via DHL that the insurance claim is "pending payment."

Of course you do not yet have a refund, either do we. We are out 3k just like you. You are protected 3x here. Once we get reimbursed from DHL via the insurance claim, YOU WILL BE REFUNDED FROM US, same as if you never filed Any dispute and allowed the insurance process to take its course. You are also protected via Paypal - If the DHL theft theory is completely true, then you will get reimbursed thru Paypal and lastly you are protect via your CC company. Even if Paypal does not reimburse you, your CC will find out from DHL the theft theory and if DHL does admit it is true, then you will be riembursed thru your CC company.

Susan also wrote above -

How very helpful (as if DHL would ship me a new projector) and completely NOT what he says in his auction item descriptions, which claim the product is in the U.S. (as someone else on this forum pointed out). He also has a Mitsubishi "HC3000U" listed as a 1080p projector which, to my knowledge, is totally false. Basically, from moment one, his attitude was, even if you didn't get it, it's not my fault, which is just infuriating to me.

- - The HC3000U is listed in the header of my auction to offer the oportunity to customers that are looking to purchase the Famed HC3000U can see how reasonably that can purchase the HC5000 we are listing. So when they do a search for Mitsubishi HC3000U, they can see my HC5000 for sale and MANY customers that are not aware of the new HC5000 have purchased from me when they were actually looking for the HC3000U. So again, Susan, your attempt to try to defame me further and trying to insinuate wrong doing or misrepresentation is false. Besides, what does that have to do at all with this Non delivery issue. It is only making you look like you are searching for any small grain of fault to try to blow up into further defamation and vengence by you.. And this statement from you - Basically, from moment one, his attitude was, even if you didn't get it, it's not my fault, which is just infuriating to me. - As correctly represented - We stated that we would look into had no problem signing any of the insurance paperwork on the claim that you had already filed with DHL for reimbursement OR if you drop the paypal dispute, therefore releasing our frozen funds, we would have no problem filing the insurance claim ourselves so that you would be reimbursed by them.

Susan also wrote -

(When I do sell on eBay I ship ALL my packages with tracking, be they worth $3 or $300 and if tracking shows they didn't get it, then I refund the customer's money--and I've had to do it--it's only fair. I also send that tracking info to buyers, immediately, and if an item is damaged in transit--happened twice--I call UPS and file an insurance claim, then, once they confirm they've picked up and/or inspected the item, I refund the customer in full. I don't make them wait until *I* get a check. I mean, duh, how would that be fair?)

Of course if the tracking shows that it didnt get delivered, we also refund the customers money, but when the tracking proves Delivery and Signature by the Buyer S Williams, and the item is not $3 it is $3000 and when we call DHL FL and they say it looks to be BUYER FRAUD, of course we are Not going to refund that customers money, instead AS WE DID, we are going to let the DHL insurance review board make the decision based on their facts and in an instance like this, we are both going to have to await that outcome.

Susan also wrote - I received Mr. Barger's phone number from eBay only AFTER I was shown on this forum how to do so (I received the eBay email on 2/1), so I haven't had it from moment one as he claims. Since then, I have called and received no call back. He has has had MY phone since moment one, as he asked for it on 1/8 (the day payment was made) via this email, the only communication I had from him until I emailed asking where my product was ...

Somehow again, Susan is blaming us for not being able to retrieve our phone number that is readily available thru ebay from the moment the purchase is made.???? Also, we had no reason to call MIKE or SUSAN, we Filed with the DHL insurance review board for them to make the decision. I was in full contact with both of them via Email, so a phone conversation would be no different than the email conversation. Also, the following projector shipping information was emailed to her on 1/10/07


Your projector should arrive by Saturday


Be sure to check the outside of the box and note any shipping damage to the delivery person. If any inner damage is discovered, contact DHL immediately. Keep the box, all packing and paperwork and the blank warranty card in case of any warranty issues. Attached is the Mitsubishi LINK to the HC-5000 ENGLISH manual. Refer to page 27 to change the OSD language over to English. You will be amazed at the picture quality of this projector and at a $ 600 + savings. Enjoy...thx..



http://www.mitsubishi-electric.com.a...ROJ/HC5000.htm


I have proof of this email to her. I'll be glad to forward it to ANYONE that wants to see it as this WILL prove that she lied her and this should then show you that if she lied about this, she must have also lied the other time that she denies.

There is no need to feel sorry for Susan here. She Will get reimbursed and loose nothing, we however have lost 50K in sales due to her defamation. How do we get reimbursed?
post #92 of 246
Quote:
Originally Posted by getmyrunon View Post

There's only one important fact here imo. Once DHL admitted to Mr. Barger that Susan DID NOT RECEIVE THE PACKAGE, then that is where Barger (if he was worth his salt) should have immediately issued a refund or shipped a new projector and focused on recouping his money via either DHL Ebay Paypal or whatever. Customer first! As an Ebay seller it is YOUR responsibility to make sure the product makes it into the customer's hands! Your initial skepticism was warranted, but after hearing from DHL the ball is 100% in your court.

I could have 1 million positive feedbacks for simple transactions, but this is clearly the first time you have dealt with something like this and you're handling it extremely poorly. If you've truly lost 50k in business due to "defamation of character," then it's your own fault because you could have eaten a 3k loss for 1-2 months until you were reimbursed. Instead you chose to act like a complete nut (calling your customers liars is a pretty poor practice) and now you're paying for it.

There's nothing more to say here. Barger - you have not fulfilled your end of the agreement.

The key here is that the buyer froze the payment via paypal, therefore the funds are not in Mr. Barger's possesion. Now, if the seller actually received the payment and can use those funds for whatever he pleases, then the seller has to at least send another PJ as a gesture of goodwill.

BOTH are victims here, we should focus our anger with DHL not these personalities that just got off on the wrong foot.
post #93 of 246
Quote:
Originally Posted by emptychair View Post

And yet here she is still without her money or a pj. It is what it is, right or wrong. My point being that the buyer is at the mercy of the seller in such situations...

I'm also out the projector I shipped and her payment due to her instant paypal dispute. The buyer is full protected 3x over. If DHL pays the claim we filed, we will reimburse her. If we do not and paypal investigates with DHL and the theft theory is true, Paypal will reimburse her and last by not least, if the first 2 fail, her CC company will investigate and reimburse her. She is fully guaranteed reimbursement, but again, who is going to reimburse us for her venegence and defamation that cost us 50k in lost sales?
post #94 of 246
Quote:
Originally Posted by abc999 View Post

The key here is that the buyer froze the payment via paypal, therefore the funds are not in Mr. Barger's possesion. Now, if the seller actually received the payment and can use those funds for whatever he pleases, then the seller has to at least send another PJ as a gesture of goodwill.

BOTH are victims here, we should focus our anger with DHL not these personalities that just got off on the wrong foot.


Thank you abc999, you are exactly on target her. DHL and ONLY DHL is to blame here. Problem now is that when DHL does pay the insurance claim we have no choice but reimbursement. We dont dare risk shipping another projector do we?
post #95 of 246
Quote:
Originally Posted by Catdaddy67 View Post

It sounds like Mr. Barger was following up with the claim on his end. I think its only reasonable to expect some doubt from him being that the delivery was signed for, and updated on the DHL web site. Specially if the claim wasnt made for 2 weeks AFTER the delivery.





When things are done on the internet its very hard to determine what the truth actually is in a he said she said type of dispute. I think most of us, as usually much more buyers than sellers, can probably easier sympathize with the buyer of an item from what appears to be a seller with an attitude but I believe most of us do have open minds and arent naive enough to believe that there arent buyers who will screw sellers as well.

Either way, because of insurance to the item it appears that both you and the buyer are easily, without much hassle, protected from loss for this item, Mr. Barger.

Like someone pointed out above in one of the threads the truth is the best defense against any defamation/slander claim. Sounds to me that DHL might have some explaining to do to both of you.

These two statements dont seem to mean the same:





While I believe phone contact is often useful, if I was a seller in the position of dealing with what I thought was a BS attempt to steal Im pretty sure I would have preferred to have kept most of my conversations in writing as well.

If I was a buyer, or just someone else looking at it from above/outside the transaction, and the delivery company sent an email like that, I would have serious doubts about the shipper as well.

Thank you again you guys for your support here. I do really appreciate you that do see this in the Correct perspective. You will soon see the outcome as we are pushing DHL hard to make the final decision. If they pay us, Susan WILL be instantly refunded. I dont think we should ship her another projector at this point, but your insite is greatly appreciated. By refunding and not shipping another projector though we loose even more. Again, any input on this would be greatly appreciated - REFUND SUSAN or SHIP SUSAN ANOTHER PROJECTOR???
post #96 of 246
Quote:
Originally Posted by QQQ View Post

1. I don't necessarily disagree with that, but by that time had the buyer not contested her payment?

2. When all that matters is getting the cheapest price even if it means getting a projector from overseas, that comes with some risks. Of course I will get flamed for saying that. I don't disagree with what the seller should have done, but that's why you deal with an established company that gives out phone numbers and so forth. On the other hand, if you want the lowest possible price from someone who is not an actual dealer, is not hiding the fact that they are selling grey market goods, perhaps making 5% on a transaction by acting as an agent, welcome to the real world. You get what you pay for.

QQQ, we are a very establish company and have 600+ other projector sales under our belt all of those other with 100% positive feedback on them, we are also an authorized buttkicker dealer and an authorized Vidsonix dealer. We like 3 million other ebay power sellers drop ship most of our items. This is convenient for us and the buyer as they get the absolutely rock bottom prices. If we ship to us and stock it, we would have to add the shipping to us to the bid price and then also charge that buyer shipping again to them. At no point did we try to hide anything. The ad clearly stated that this ships from MITSUBISHI JAPAN. Susan is going to get exactly what she paid for, she just made it extremely difficult to do so and completely trashed our business stature in the process. Until Susan, we had hundreds of Positive posts from our projector buyers that stated HIGHLY RECOMMENDED SELLER. Susan herself even stated that is why she purchased from us. But how quickly that turned into vengence against us when Susan somehow twisted all of the facts and blamed us for wrong doing here. As ABC stated, all of this is the fault of DHL and ONLY DHL. Not my fault, not Susans fault, although, if Susan had waited for the claim instead of freezing her payment to us and filed an initial claim with Mike/DHL regarding insurance reimbursement, we would have gladly and kindly worked with her. Thanks...Steve.
post #97 of 246
Too much drama here. I wouldn't want to deal with either one of you.
post #98 of 246
Quote:
Originally Posted by David Shapiro View Post

I've done many high dollar amount transactions on Audiogon, as a buyer and a seller. If there has been a problem, and there has, I pick up the phone and try to come to an accomodation with the other party. It has ALWAYS worked out. I've maintained a %100 approval rating. Based on these posts, I would never do business with this seller, under any circumstances.

David Shapiro


ABC999 can you back me up on this one? I though I had pretty much proven that neither we or Susan were at fault here, DHL and ONLY DHL was to blame. We did file the claim even though DHL FL said it looked like Buyer Fraud, that Susan initiated an insurance claim with DHL and thru paypal (for double reimbursement) and because we have only a 99.9999% positive feedback record and not 100%, you would never do business with us? Why? Again, what choice did we have with Susan? How can you resolve an issue with double claims filed buy the buyer and our funds frozen on the transaction? We still did file the claim, are pushing DHL for resolution and Susan is guaranteed reimbursement. So please explain why? thank you...Steve.
post #99 of 246
Could someone please read through the 10,000 word posts from these two parties and condense them into a time line so I can vote for whose "more wrong" . At this point my vote is leaning in favor of sbarger (being less wrong) but it not too late for Susan to stage a comeback.
post #100 of 246
Quote:
Originally Posted by BOSS10L View Post

Susan -

Wow, quite an experience you've been through. I hope it all turns out well. I guess that even with the best of intentions and no matter how much people keep saying we live in a shrinking world and a global economy, it still can't beat dealing locally.

Best of luck to you, it is amazing how levelheaded you've been throughout this whole thing. Where I come from, we would have already boarded a plane with intent to do bodily damage to Barger and then see if he "procesecutes" us.


Not sure how, but seems that several of you still somehow see me at fault here? How? Please explain? A DHL employee supossidly stole the projector that we shipped to Susans confirmed shipping address, tracking showed delivery to her, her signature on the package, etc, etc, as has already been stated several times. Please take a few minutes to read all of my posts, then respond if you still think that I somehow deserve bodily damage here? WOW, I'm completely amazed that anyone can't see the all of the facts that I have presented here.. Also read ABC999 posts, he seems to have a full understanding of what Actually went down here. Thank you..Steve.
post #101 of 246
Quote:
Originally Posted by QQQ View Post

Could someone please read through the 10,000 word posts from these two parties and condense them into a time line so I can vote for whose "more wrong" . At this point my vote is leaning in favor of sbarger (being less wrong) but it not too late for Susan to stage a comeback.


Thanks QQQ, Sorry for everyone having to go thru this Mile of emails, but I wanted everyone to know the FACTS, not fantasy here, so that they could make a truthful judgement and I may be able to salvage a bit of what is left of my honesty and business integrety after being beaten down and left for dead by Susan.
post #102 of 246
Quote:
Originally Posted by sbarger View Post

I though I had pretty much proven that neither we or Susan were at fault here, DHL and ONLY DHL was to blame...

Steve,

I think you're a bit missing the point in some of your responses. I think EVERYONE agrees that DHL is the main one at fault. That's not the question. The question is should you have done something better from a customer service standpoint to work out this situation? And that's the part that I honestly (jokes aside) don't know the answer to because too much is being quoted out of context. I do tend based on what I have read to sympathize more with you. As I see it, you really believed you were being scammed. Susan may have been worried that if she didn't pull her money she was going to get scammed. In the end you've both got a messy situation that better communication might have solved.

This reminds me of two lawyers arguing and after each one argues you believe in their side. I think you both have legitimate viewpoints. One of the things that for me you have going in your favor is your incredibly good feedback. I am a bit concerned that Susan at this early juncture attempted to ruin it. I am not sure that is justified at all, and my gut feeling is you would have refunded her or sent her a new projector REGARDLESS of her tactics.

I think I will read every single word of this thread before commenting further...(I did read quite a bit, just not everything)...
post #103 of 246
Quote:
Originally Posted by sbarger View Post

Not sure how, but seems that several of you still somehow see me at fault here?

You are not "at fault" for DHL's wrongdoings. It is your handling of the matter after DHL's errors that myself and other posters are criticizing you for.

You're slowly shifting your stance in this thread away from seller is at fault to DHL is at fault. This was not the impression you gave when this thread was first started. You were saying she was "evil" and part of a conspiracy to defraud you.

Of course she pulled the paypal money when you were initially so hesitant to contact dhl / believe her side of the story.
post #104 of 246
Thread Starter 
FOR THAT LAST TIME, I DID NOT AND COULD NOT FILE A INSURANCE CLAIM WITH DHL. Never happened. In fact, when he wrote that to a DHL employee they emailed him back a lengthy explanation that I had not filed any insurance claim and it is the shipper that must do so. I have not been, and will not be, double compensated.

I called DHL and said I didn't get my package; nothing more, nothing less. (The same with Pay PalI clicked a button that said I hadn't received my package, it was the simple truth! If they then took the money from you, that's your problem, not mine. They certainly didn't give it to me!!) I called DHL's 1-800 number--I have no special connections--and explained that I didn't receive the package and they said they'd look into it. The next morning, I spoke to two different people in the national office(s), who then said someone from the local office would contact me. I talked to two different people there too, who said the driver would come out to speak to me, and two days in a row he didn't. I called, again the 1-800 number, to inform them of this. They passed this on, again, to the local office. It was only after the delivery employee quit/was fired, whatever happened, that the DHL manager got in touch with me. I'd spoken to MANY people at that point, not one.

Since that time, DHL has been TRYING to get Mr. Barger to give them more information to file their police report. He has refused. He was also told NUMEROUS TIMES (by DHL, not me) that data in the online system can not be changed after seven days. (I've asked why too and got a "that's just the way it is" answer.) The information in the DHL central computer is completely updated with all info and the DHL manager, who Mr. Barger seems to think is in collusion with me somehow, advised him of this and told him to call any DHL employee and have them access the info if Mr. Barger didn't trust it from him. (And if he did call DHL himself, it's all news to me, as he has always insisted, in every email he sent me, that he didn't need to, because it wasn't his problem; that I was a liar and thief and would just deny whatever DHL told him anyway.)

I never received any delivery information from Mr. Barger until AFTER I wrote to him via eBay. Then, and only then, I got an email back with DHL tracking number and info.

He calls me a liar, but, more than three days after he was informed by DHL that I did NOT get the package, he left me this feedback: "BUYER FRAUD.DHL tracking 2059774920 delivered, Signed By Her.Claims Non Delivery
Seller home-theater-projection( 14165)
Jan-31-07 13:59 200066167874
Reply by smwauction: DHL says not rec'd; Out $3k+ w/ no item, Hostile seller refuses refund
Feb-01-07 18:38
Follow-up by home-theater-projection: MORE LIES - BUYERS AND SELLERS BEWARE- RUN THIS TRACKING YOURSELF FOR THE TRUTH.
Feb-01-07 20:15"

Mr. Barger knew FOR A FACT that I didn't get the item when he wrote that, and had already filed an insurance claim with DHL at this point, so if anyone is being libelous (distributing information you know to be false for the purpose of damaging someone's reputation), it's him.

Oh and, since he's already posted the tracking for all to see, go ahead and run the signature yourself (you can do so at dhl.com) to see if it resembles even a single letter in my name (it looks like, if anything, a "J"). Oh and, about ten minutes after I was supposedly at my house signing for this package, I was a 40-minute drive away at Babies R Us making a credit card purchase that I DID sign for (and, I'm pretty sure, show ID even), and have the receipt to prove it. (I just checked today to see the time, and it was 12:04 p.m. Mr. Barger, feel free to run a MapQuest drive time search from my house to the storewhich is on Northwest Expressway and Penn in Oklahoma City). My husband was in Colorado (or on a plane getting there) for business, and we're the only two people that live in the house. Not that it matters since Mr. Barger still insists that *I* signed for the package.
post #105 of 246
Quote:
Originally Posted by getmyrunon View Post

Of course she pulled the paypal money when you were initially so hesitant to contact dhl / believe her side of the story.

Now I believe Susan is right again .
post #106 of 246
Quote:
Originally Posted by susanandmark View Post

He calls me a liar, but, more than five days after he was informed by DHL that I did NOT get the package, he left me this feedback: "BUYER FRAUD.DHL tracking 2059774920 delivered, Signed By Her.Claims Non Delivery
Seller home-theater-projection( 14165)
Jan-31-07 13:59 200066167874
Reply by smwauction: DHL says not rec'd; Out $3k+ w/ no item, Hostile seller refuses refund
Feb-01-07 18:38
Follow-up by home-theater-projection: MORE LIES - BUYERS AND SELLERS BEWARE- RUN THIS TRACKING YOURSELF FOR THE TRUTH.
Feb-01-07 20:15"

Susan,

Had you left negative feedback towards him before that? Or only after?
post #107 of 246
Thread Starter 
Quote:
Originally Posted by QQQ View Post

Susan,
Had you left negative feedback towards him before that? Or only after?

I left him feedback that said, just as in my response: "DHL says not rec'd; Out $3k+ w/ no item, Hostile seller refuses refund."

I wrote that because that's what happened. Note I didn't say SELLER DIDN'T SHIP, or STOLE MY MONEY, or anything else untrue. If leaving negative feedback for a transaction that has gone this wrong makes me the bad guy in your book, or anyone else's (and you're definitely entitled to your opinion), I'm good with that. (Like Mr. Barger, I'm more than willing to pass along every email we've exchanged, as I've said many times, though I'm guessing no one cares.)

Seriously, and I keep saying this, I know, but this time I mean it. I feel like I have nothing new to add. I'm just repeating myself, over and over; defending the same wild accusations, again and again. IF I ever get a refund (frankly, I don't want anything else from Mr. Barger now ... What if I, God forbid, got a damaged item or something?), I'll feel satisfied, I guess, but the amount of time and anguish I've wasted on this already is ridiculous.

I really did just mean to post once, maybe twice, as a hey watch out for kind of thing. I didn't plan on a four-page rant thread. I don't have the power, or the passion, to throw myself in front of anyone's credit card if they want to do business with Mr. Barger. I look at it more, like, if I had read of any experience even vaguely like this BEFORE I made my bid (or even if Mr. Barger had said DHL has lost five of our projectors" and "300 buyers" of his have committed fraud by claiming non-delivery, as he has in various posts on this thread), I would have run screaming for the hills. I just felt others deserved that courtesy. If you disagree, by all means ignore me.

I shop online ALL the time. We're currently building a new home and, honestly, I've bought about 80% of our finish products on the Internet, even a $3,000 oven on eBay. This isn't the only problem I've ever had to deal with when shopping online, but it is one of the worst, and weirdest. (Certainly for the most expensive item.) I truly believe that Mr. Barger believes he is 100% right, and 100% justified in everything he has said and done ... Maybe that's what shocks me most. I didn't, and don't, expect him to jump through hoops, but I was totally polite and nice, and even very understanding of his doubt (and I've said that, again and again), until DHL confirmed I didn't get it. He was accusatory from the first email he sent me (It read: Tracking shows that this was delivered to your door on 1/12 and signed for BY YOU S Williams. So please explain your claim of non reciept??), and hasn't let up since, blindly insisting I'm somehow out to get him.
post #108 of 246
Quote:
Originally Posted by susanandmark View Post

He calls me a liar, but, more than five days after he was informed by DHL that I did NOT get the package, he left me this feedback: "BUYER FRAUD.DHL tracking 2059774920 delivered, Signed By Her.Claims Non Delivery
Seller home-theater-projection( 14165)
Jan-31-07 13:59 200066167874
Reply by smwauction: DHL says not rec'd; Out $3k+ w/ no item, Hostile seller refuses refund
Feb-01-07 18:38
Follow-up by home-theater-projection: MORE LIES - BUYERS AND SELLERS BEWARE- RUN THIS TRACKING YOURSELF FOR THE TRUTH.
Feb-01-07 20:15"

Mr. Barger knew FOR A FACT that I didn't get the item when he wrote that, and had already filed an insurance claim with DHL at this point, so if anyone is being libelous (distributing information you know to be false for the purpose of damaging someone's reputation), it's him.

I'm with you Susan. He keeps pointing to the DHL tracking information, which can't be updated and he knows is wrong, as evidence that you are a "liar." I just hope, since in the end you are both the victims of the DHL criminal, that you both can find a way to let it go, remove the negative feedbacks on eBay, and just go your seperate ways quitely.
post #109 of 246
Quote:
Originally Posted by rdalcanto View Post

I just hope, since in the end you are both the victims of the DHL criminal, that you both can find a way to let it go, remove the negative feedbacks on eBay, and just go your seperate ways quitely.

Ya, I think I'm signing off this thread quoting your thoughts. I'm really at a loss to understand why these two are still fighting. I hope both of them modify their feedback and say it was a bad misunderstanding. But I'm not holding my breath .
post #110 of 246
Quote:
Originally Posted by QQQ View Post

Steve,

I think you're a bit missing the point in some of your responses. I think EVERYONE agrees that DHL is the main one at fault. That's not the question. The question is should you have done something better from a customer service standpoint to work out this situation? And that's the part that I honestly (jokes aside) don't know the answer to because too much is being quoted out of context. I do tend based on what I have read to sympathize more with you. As I see it, you really believed you were being scammed. Susan may have been worried that if she didn't pull her money she was going to get scammed. In the end you've both got a messy situation that better communication might have solved.

This reminds me of two lawyers arguing and after each one argues you believe in their side. I think you both have legitimate viewpoints. One of the things that for me you have going in your favor is your incredibly good feedback. I am a bit concerned that Susan at this early juncture attempted to ruin it. I am not sure that is justified at all, and my gut feeling is you would have refunded her or sent her a new projector REGARDLESS of her tactics.

I think I will read every single word of this thread before commenting further...(I did read quite a bit, just not everything)...


Yes, QQQ, exactly correct. Even had she not went to all means necessary to tear us apart, she would have been refunded and still Will be refunded when DHL agrees to the employee theft theory. We would not risk breaking the law and risking our future business by not making good on this transaction. When DHL pays us, Susan will be reimbursed. But again, Do you think definite reimbursement or ship a replacement projector? thank for your time...Steve.

PS, we definitely would have handled this better and much more professionally had we not been told by DHL FL, that this looked like BUYER FRAUD. As I had stated, at that we needed Mike DHL OK to do, is to change the tracking information to prove that this was a DHL employee theft or a loss, but he would not do that and that made us even more uneasy..
post #111 of 246
Quote:
Originally Posted by rdalcanto View Post

I'm with you Susan. He keeps pointing to the DHL tracking information, which can't be updated and he knows is wrong, as evidence that you are a "liar." I just hope, since in the end you are both the victims of the DHL criminal, that you both can find a way to let it go, remove the negative feedbacks on eBay, and just go your seperate ways quitely.


rdalcanto. You are serious? Why could the DHL tracking information NOT be updated by a DHL manager? Point is that I did not and still do not know for a fact that this was not delivered to Susan. Do I believe the DHL theft story, yes, but the actual DHL Insurance review board needs to make that final decision, not 1 single DHL employee, MIKE, that will no longer email me since I requested to speak to his supervisor. Once the DHL insurance review board investigates this and confirmed Mikes theory on employee theft, we Will reimburse Susan. Otherwise, why in the world would, I, you or anyone, with the proof already provided - That DHL FL stated probable buyer fraud, Mike with DHL stated that Susan already filed the initial claim with DHL (susan keeps denying this, but it is in MIKES email to me and I included it in this thread), Susan immediately filed a paypal dispute that froze our funds(realize then we were out the projector and the payment, same exact boat as Susan) Why would we ship out another projector or refund payment when we were also at a full loss of 3k right now. Why would we make our loss 6k? You would have lost another 3k for customer satisfaction when DHL FL said that buyer was probably committing buyer fraud? Seriously?
post #112 of 246
I'm sorry, but Mr. Barger, I've never witnessed anything even close to this childish and unprofessional. Your 'story' seems to have a life of its own. A few posts ago, Susan would have her refund on "Tuesday." Now, she will have it "if" DHL settles your claim. You know what? I don't care any more. I'll take Susan's advice and run screaming for the hills.

BTW, do you have anything to do with a "company" named American Theater, originally from New Jersey, and now operating in Florida as well??
post #113 of 246
Quote:
Originally Posted by sbarger View Post

Yes, QQQ, exactly correct. Even had she not went to all means necessary to tear us apart, she would have been refunded and still Will be refunded when DHL agrees to the employee theft theory. We would not risk breaking the law and risking our future business by not making good on this transaction. When DHL pays us, Susan will be reimbursed. But again, Do you think definite reimbursement or ship a replacement projector? thank for your time...Steve.

PS, we definitely would have handled this better and much more professionally had we not been told by DHL FL, that this looked like BUYER FRAUD. As I had stated, at that we needed Mike DHL OK to do, is to change the tracking information to prove that this was a DHL employee theft or a loss, but he would not do that and that made us even more uneasy..

I said I was done but I guess not.

Susan has stated she wants a refund so I think that is what you absolutely should do.

But I'm more concerned about/happy to see your last your last ps. It sounds like you've just said what Susan has been waiting to hear all along! If by your own admission you would have handled it more professionally had DHL not told you it looked like buyer fraud, than do you not see how Susan felt? There is NOTHING and I repeat NOTHING worse than being accused of dishonest behavior when one is not being dishonest, ESPECIALLY when on top of it she got burned. I don't think that DHL's statement that "it looked like buyer fraud" justifies/excuses the way you responded to her. When I call a company for instance and say "your other employee told me they would do this" and the person starts questioning my honesty there is NOTHING more insulting or more likely to set me off.

I can tell you from my own experience that it is not unusual for these companies to deliver to a wrong address and/or screw up one way or another. I would NEVER treat a customer that way based on the word of UPS or Fedex.

I know I sound like I am changing my opinion constantly here Steve but to be honest I have been somewhat playing devils advocate hoping to see you two stop fighting. I own a business and very much see both of your viewpoints. In the end, I have to tell you that I think you should have handled this much better. Which you have acknowledged now sort of begrudgingly. You seem like a very honest guy. I think you are hurting your reputation here much more with your arguing than if you just said "OK, I can see I should have handled this better, my apologies". I think you emotions may be too wrapped up in this to see that .
post #114 of 246
Quote:
Originally Posted by sbarger View Post

rdalcanto. You are serious? Why could the DHL tracking information NOT be updated by a DHL manager? Point is that I did not and still do not know for a fact that this was not delivered to Susan. Do I believe the DHL theft story, yes, but the actual DHL Insurance review board needs to make that final decision, not 1 single DHL employee, MIKE, that will no longer email me since I requested to speak to his supervisor. Once the DHL insurance review board investigates this and confirmed Mikes theory on employee theft, we Will reimburse Susan. Otherwise, why in the world would, I, you or anyone, with the proof already provided - That DHL FL stated probable buyer fraud, Mike with DHL stated that Susan already filed the initial claim with DHL (susan keeps denying this, but it is in MIKES email to me and I included it in this thread), Susan immediately filed a paypal dispute that froze our funds(realize then we were out the projector and the payment, same exact boat as Susan) Why would we ship out another projector or refund payment when we were also at a full loss of 3k right now. Why would we make our loss 6k? You would have lost another 3k for customer satisfaction when DHL FL said that buyer was probably committing buyer fraud? Seriously?

PS, wouldnt the sane action for us to take with this insane story/issue be for us to wait to see what the DHL insurance claim review board says after they fully investigate? That is what we did, are you saying that was wrong? Our rash emails were a common reaction to Susans primary irrational actions. State the facts, give us time to review them, give us time to have DHL review them and if your case is true and DHL agrees to a refund, then of course we would refund.

However, wait 2 weeks after the projector was due to arrive to contact us stating you did not receive the projector, deny tracking proof of delivery and your signature on the package, instantly file an initial insurance claim with DHL, in turn instantly file a paypal dispute to freeze our funds on a projector that we had proof of delivery on, we call DHL and they also state delivered with buyers signature, so this looks like Buyer Fraud, then of course, us, you or anyone would be very reluctant to bend over backwards at this point. We did fully communicate, and Susan told us, resolve this before 2/8 or she will escalate the claim. Well, she escallated it on 2/1 (would this not be considered something she lied to us about?), so how did we have any time to research this with DHL?
post #115 of 246
Quote:
Originally Posted by bubbawilly View Post

I'm sorry, but Mr. Barger, I've never witnessed anything even close to this childish and unprofessional. Your 'story' seems to have a life of its own. A few posts ago, Susan would have her refund on "Tuesday." Now, she will have it "if" DHL settles your claim. You know what? I don't care any more. I'll take Susan's advice and run screaming for the hills.

BTW, do you have anything to do with a "company" named American Theater, originally from New Jersey, and now operating in Florida as well??


Of course since we are out the funds Susan had removed from our account, until DHL finalizes payment and judgement on this settlement, we cannot refund her until then. Our response when we contacted them is that this should be resolved by Tuesday, at which point, she will be refunded. We are out 3k right now, just as Susan is and until all facts are reviewed, that is how it has to be. How were we childish? Because we wanted everyone to know the exact truth? Please explain??

No, we no nothing about American Theater.
post #116 of 246
Quote:
Originally Posted by sbarger View Post

rdalcanto. You are serious? Why could the DHL tracking information NOT be updated by a DHL manager?

Because that's just the way it is. Maybe they burn it to optical storage, or write it to tape, or who knows what. You've been told over and over that this is the way it is, but you're insisting it's not true with NO EVIDENCE WHATSOEVER. Basically, you're talking out of your ass. Call DHL and ask them why they can't change it if you don't believe they can't change it.

Quote:
Originally Posted by sbarger View Post

Point is that I did not and still do not know for a fact that this was not delivered to Susan.

This is why some of us will NEVER take the risk of doing business with you.

Quote:
Originally Posted by sbarger View Post

Do I believe the DHL theft story, yes, but the actual DHL Insurance review board needs to make that final decision, not 1 single DHL employee, MIKE, that will no longer email me since I requested to speak to his supervisor. Once the DHL insurance review board investigates this and confirmed Mikes theory on employee theft, we Will reimburse Susan.

Maybe if you had TOLD Susan that up front instead of immediately calling her a thief and a liar and telling her you wouldn't help her, she wouldn't have had to dispute the charge and leave you negative feedback.

Quote:
Originally Posted by sbarger View Post

Otherwise, why in the world would, I, you or anyone, with the proof already provided - That DHL FL stated probable buyer fraud, Mike with DHL stated that Susan already filed the initial claim with DHL (susan keeps denying this, but it is in MIKES email to me and I included it in this thread), Susan immediately filed a paypal dispute that froze our funds(realize then we were out the projector and the payment, same exact boat as Susan) Why would we ship out another projector or refund payment when we were also at a full loss of 3k right now.

Here's what a reasonable person would do: the minute Susan contacted you telling you the projector never arrived, you should have called DHL. If they told you the projector was delivered, YOU should have told them the projector WAS NOT delivered, according to your customer, and they would have investigated. You should have then told Susan that you were working directly with DHL to investigate the situation, and you should have continued to follow up on it until the situation was resolved. ONLY AFTER DHL had positively determined, once and for all, after investigating, that Susan had committed fraud should you have have rejected Susan's claim. On the other hand, if DHLs investigation found the projector had NOT been delivered, you should have informed Susan of that fact, initiated any claim process with DHL to collect on the insurance, and reimbursed Susan WHEN that money arrived.

Quote:
Originally Posted by sbarger View Post

Why would we make our loss 6k? You would have lost another 3k for customer satisfaction when DHL FL said that buyer was probably committing buyer fraud? Seriously?

You didn't really try very hard to solve this problem, and you got back feedback for it, which you deserve. Susan is doing a great service to the AVS community by letting us know exactly how unreasonable and quick to jump the gun you are.
post #117 of 246
Quote:
Originally Posted by QQQ View Post

I said I was done but I guess not.

Susan has stated she wants a refund so I think that is what you absolutely should do.

But I'm more concerned about/happy to see your last your last ps. It sounds like you've just said what Susan has been waiting to hear all along! If by your own admission you would have handled it more professionally had DHL not told you it looked like buyer fraud, than do you not see how Susan felt? There is NOTHING and I repeat NOTHING worse than being accused of dishonest behavior when one is not being dishonest, ESPECIALLY when on top of it she got burned. I don't think that DHL's statement that "it looked like buyer fraud" justifies/excuses the way you responded to her. When I call a company for instance and say "your other employee told me they would do this" and the person starts questioning my honesty there is NOTHING more insulting or more likely to set me off.

I can tell you from my own experience that it is not unusual for these companies to deliver to a wrong address and/or screw up one way or another. I would NEVER treat a customer that way based on the word of UPS or Fedex.

I know I sound like I am changing my opinion constantly here Steve but to be honest I have been somewhat playing devils advocate hoping to see you two stop fighting. I own a business and very much see both of your viewpoints. In the end, I have to tell you that I think you should have handled this much better. Which you have acknowledged now sort of begrudgingly. You seem like a very honest guy. I think you are hurting your reputation here much more with your arguing than if you just said "OK, I can see I should have handled this better, my apologies". I think you emotions may be too wrapped up in this to see that .

Susan stated she wanted a refund 6 days ago, but we had to go by the facts presented at that time and still today, until DHL admits fault. The facts then and the facts now are that we, like susan are currently out 3K due to DHL (still in theory, not proven). the facts were and still are - Why could the DHL tracking information NOT be updated by a DHL manager? Point is that I did not and still do not know for a fact that this was not delivered to Susan. Do I believe the DHL theft story, yes, but the actual DHL Insurance review board needs to make that final decision, not 1 single DHL employee, MIKE, that will no longer email me since I requested to speak to his supervisor. Once the DHL insurance review board investigates this and confirmed Mikes theory on employee theft, we Will reimburse Susan. Otherwise, why in the world would, I, you or anyone, with the proof already provided - That DHL FL stated probable buyer fraud, Mike with DHL stated that Susan already filed the initial claim with DHL (susan keeps denying this, but it is in MIKES email to me and I included it in this thread), Susan immediately filed a paypal dispute that froze our funds(realize then we were out the projector and the payment, same exact boat as Susan) Why would we ship out another projector or refund payment when we were also at a full loss of 3k right now. Why would we make our loss 6k? You would have lost another 3k for customer satisfaction when DHL FL said that buyer was probably committing buyer fraud? Seriously?

Did Susan not post this thread stating that she was wronged by us, knowing that DHL was the cause of this? Did she not do everything possible to defame us knowing DHL was the cause of this? How can that statement even be made when we were faced with the facts above and only the facts above to make our decision. We have had hundreds of customers try to commit buyer fraud, file false Paypal disputes, leave us negative, just to leave us negative, etc, etc. When when had fact after fact that supported this was buyer fraud and this was confirmed as a very strong possibility by DHL FL, what else were we supposed to do? ignore all of this proof and instantly refund when our funds were already frozen due to Susans actions? Susan had 45 days to file a Paypal dispute and 60 days to file a CC dispute if we did not do anything to resolve this. So why would she file the paypal dispute, a CC chargeback and leave Negative feedback just 2 days after her initial email to use stating she did not receive the projector? Point is, we did do something, we did file and it looks like this claim is going to be finalized on Tuesday, just 1 week after Susans initial email stating she did not receive the shipment.
post #118 of 246
Quote:
Originally Posted by sbarger View Post

PS, wouldnt the sane action for us to take with this insane story/issue

You do everyone a disservice calling this story/issue "insane." It seems perfectly sane to me.

Quote:
Originally Posted by sbarger View Post

be for us to wait to see what the DHL insurance claim review board says after they fully investigate? That is what we did, are you saying that was wrong?

That's not what you told Susan. YOU made this situation worse than it had to be.

Quote:
Originally Posted by sbarger View Post

Our rash emails were a common reaction to Susans primary irrational actions.

Your rash emails were the reaction of a very poor business person with terrible customer service. You deserve negative feedback for that. Further, you keep calling Susan's action irrational, and they weren't. They were perfectly rational responses to your terrible handling of the situation.

Quote:
Originally Posted by sbarger View Post

State the facts, give us time to review them, give us time to have DHL review them and if your case is true and DHL agrees to a refund, then of course we would refund.

However, wait 2 weeks after the projector was due to arrive to contact us stating you did not receive the projector

IF YOU HAD SENT THE TRACKING NUMBER, SHE WOULD HAVE KNOWN YOU SHIPPED THE PROJECTOR. She wouldn't have had to wait two weeks before contacting you to ask "what's up." TERRIBLE.

Quote:
Originally Posted by sbarger View Post

, deny tracking proof of delivery and your signature on the package, instantly file an initial insurance claim

The phrase "insurance claim" doesn't mean what you think it does. Telling DHL that your projector did not arrive is not an "insurance claim." Learn what words mean before you use them.

Quote:
Originally Posted by sbarger View Post

with DHL, in turn instantly file a paypal dispute to freeze our funds on a projector that we had proof of delivery on, we call DHL and they also state delivered with buyers signature, so this looks like Buyer Fraud, then of course, us, you or anyone would be very reluctant to bend over backwards at this point.

Right, instead you jumped to the conclusion that your customer was a liar and a thief, and you treated her like dirt, and when you were proved to be wrong about that, you now refuse to back down, and you're STILL making accusations. What a nice guy you are.

Quote:
Originally Posted by sbarger View Post

We did fully communicate, and Susan told us, resolve this before 2/8 or she will escalate the claim. Well, she escallated it on 2/1 (would this not be considered something she lied to us about?), so how did we have any time to research this with DHL?

I wouldn't have given you 30 minutes after you called me a liar. I'd have been on the phone to the credit card company the MINUTE that happened. You should be ashamed, and yet you still haven't learned ONE THING from this experience.
post #119 of 246
Quote:


Of course since we are out the funds Susan had removed from our account, until DHL finalizes payment and judgement on this settlement, we cannot refund her until then. Our response when we contacted them is that this should be resolved by Tuesday, at which point, she will be refunded. We are out 3k right now, just as Susan is and until all facts are reviewed, that is how it has to be. How were we childish? Because we wanted everyone to know the exact truth? Please explain??

I feel somewhat parental responding to the question, but how about all of the name calling and accusations? It makes this deal sound like a school yard argument instead of a business matter.

And, this was a somewhat common business matter that elevated to a dispute partly because of the unprofessional way you reacted. Stuff goes wrong in business, particularly when shipping is involved, and shipping is always involved unless you do business exclusively through a store-front. Even then it can be a problem for the business operator, though it may not directly affect the consumer. In my business if I didn't have to deal with shipping problems, I would have virtually no problems to deal with. If I responded to my shipping problems the way that you did (and shipping is my problem), then I wouldn't have a business to worry about.

Unfortunately, this has been the eBay nightmare that everyone hopes they never have to experience. M. Night Shamylan couldn't have written it better.
post #120 of 246
Thread Starter 
Quote:
Originally Posted by sbarger View Post

Susan told us, resolve this before 2/8 or she will escalate the claim. Well, she escallated [sic] it on 2/1 (would this not be considered something she lied to us about?), so how did we have any time to research this with DHL?

I do feel a little bad about that, because Mr. Barger is correct, I did say I'd give him a month since my payment date (1/8/07). I will note that I only went back on that AFTER Mr. Barger emailed me saying it was "impossible" to resolve this by 2/8 and that for me to ask him to do so was "extortion." To me, that signaled quite clearly that he had no intention of making this right, so waiting another week seemed both pointless and scary on my part.

I feel for those "hundreds" of Mr. Barger's customers whom he claims have defrauded him. I'm betting, based on my own experience (at one point he said that everyone who had ever questioned him was "exactly like you ... evel [sic]"), that a great deal of those folks are in the same situation I am arguing with a brick wall. (Any seller who thinks they've been defrauded by "hundreds" of people on eBay raises some really big red flags for me.)

('And what am I doing up this late at night still posting,' I ask myself as I type this? Good question. My only excuse is that I'm nine months pregnant, four months behind on building a new house and totally unable to sleep. Bad combo. Really stopping now. Promise.)
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