Originally Posted by shamus
Good to see you finally post here!
Will this happen if we reformat ourself or just if we send it in?
Can you give us any other insider info regarding the Arcade Legends I & II?
Whats the failure rate?
Any games coming soon?
It will happen no matter who reformats it. Reformatting will delete everything, period.
As long as your motherboard, processor and hard drive are the same, you can reinstall from your game keys. However, if any one item is different (for example if you had to replace your motherboard or cpu or hard drive) then the games will disappear from the hard drive and you can no longer install from the game keys.
There is a chance that even though the games are gone they can still be recovered. However, if the hard drive is reformatted, then the games are gone for good. That is why it is important NOT to reformat until absolutely necessary. If you are in this situation, send an email BEFORE reformatting, else you will be out of luck.
The failure rates are pretty low but they do happen.