Originally Posted by killerdoberman
I had the harmony 880 and had a little bit of problems with the IR and the DirecTV HD HR-20. That's why I returned it, and now I want to pick up the 890 because I found that my HR-20 has RF built-in.
We'll see how it works. I just bought the remote from Amazon, it should be here in a couple of days. I will let you know the results.
The DirectTV boxes seem to work on a stronger frequency then the Speakercraft IR repeating systems we use. We called Speakercraft about the issues we were having and they suggested we put a piece of scotch tape between the sat box and the emitter to somewhat decrease the strength of the signal being sent. That seems to work without a problem now. I suggest trying that if you have this problem, it may not be just a Speakercraft issue. I believe the model we were having a problem with when we called was the HR-20 too.
As for the Harmony issues, I absolutely hate harmony now. As a dealer who installed them on a regular basis, it was pretty simple, until the software was updated. Now it is nothing but problems. Last week, just to make a couple quick changes on a customers remote, I had a problem downloading to the remote. I had to call the Harmony Dealer Tech line and wait for almost 45 minutes for a rep to pick up, to do a quick change in the account to allow it to download. I also installed a 890 this past Friday, the first one I have installed. I found the process of setting up the RF to be a pain, as the software I was using had no mention of RF anywhere, I had to stumble around to find what was needed to make it work. Once that was done, I was incredibly annoyed to find out that I had to unplug the RF base to update it.
. We were there from 8 in the morning installing this system, it was now going on 7pm and I had to dismantle part of the system to get to the power to unplug the damn RF base? NOT HAPPY. It then of course takes about 5-10 minutes to update each (the remote and the base). OF course when I went through the remote and realized there was no DVR button on it, I had to do another update. I informed the higher ups that I am no longer touching ANY harmony products. If they want to sell them, they can go program them, I will only be touching URC from now on.