Now I'm REALLY mad! I called the 800 # Roman provided (Thanks, Bro!), and this one does allow you to reach a customer service rep, unlike the other number I called, which sends you directly to the local repair shop. I just found out that all the calls and angst during the last 10 days have been for nought, as a case had never been opened by Pioneer!! Supposed daily calls by the repair guys apparently didn't wake Pioneer to the fact that a customer has a dead plasma, and that maybe something should be done about it...and they had all the info they should have needed, name, address, serial #, build date, etc.
The CSR said someone from tech "should" call me within 48 hours, which means by sometime Friday, maybe -- and you can bet your booties they won't be scheduling a service call that fast for this weekend. So as of today, I'm starting again at square one...and Lord knows how long it will take before my set is fixed. This ain't exactly the no-hassle speedy in-home warranty service-with-a-smile the ads portray. But who knows? It could have been the local guys who fell down on the job and bent the truth about their contacts with Pioneer, and not the Pioneer organisation at the bottom of this. I just know it sUUUUcks to stare at that beautiful plasma sans picture.