Originally Posted by Chu Gai
Oy, such a deal! I'm verklempt! I suggest you do some searching on either their forum or elsewhere and focus on prepay.
I researched for over 2 months and yea they had some problems, I spoke on the phone several times with Klye questioning these problems before my purchase, In the end from what I saw they made it right, refunded money, replaced bad and faultly components, they had a alot of QC problems, and some questionable dealings but they're still around, people love their products and there customer service is great. Wait times can be a turn off between containers, but one needs to keep in sight what you get for your money, try and find speakers that perform and look as good as the 850s for the money. The pre-pay in this case is a tactic to move more product because a container got delayed from over the summer and now with two containers showing up they are cramped for space , and you have to wait a whooping 12 days not 3 months until they are ready to ship, Ohh my.... How dare they offer to save me $300 bucks! Get real!
When i was searching I was in the business of buying the best speaker my ears could find for the money, Go spend $4000 bucks on some paradigm studio 100's with a center and rears (i demoed several times and the Rockets outclass them looks and sound IMO), and if you later get to hear and see the Rocket setup you'd probably be pretty upset and pissed at yourself for letting someone on a forum with a possible grudge who can't let go, and having to wait 12 days before they shipped sway your decision.
Or if you can't prepay, pay when they get in, call them, they will lower their price, as if $1999 isn't low enough.
In the end it's the speakers that matter, not someones personal problem with the company.
If you have concerns call them, they are super freindly and very easy to get hold of.