St. Louis, MO - Charter - Page 64

Anyone know if the new HD channels can be picked up with my QAM tuner?

On clear qam? Hahahaha

Know we tend to talk only about HD here but did anybody esle notice that when the new HD channels were added for some reason The Weather Channel (the SD version that has the local forecast) was moved from 99 to 96? wound not be a probeln except 99 was always clear as a bell while channel 96 is grainy. CharterUmatter why the switch?

I'm moving to Central West End 63108 in less than two weeks and am looking for internet and TV service. I posted in the OTA STL thread about comparing TV service providers as it seemed more general. But it appears I'll end up with Charter internet as my only other option is AT&T which I've heard bad things about. So I wanted to ask about Charter specific equipment here:

What modem are you using for Charter internet? I see options at http://www.charter.com/Customers/Sup...=3&tab=tabeugd. I couldn't find a list of compatible modems if you want to buy your own though.

Are you getting the advertised rates downloading from Charter cable internet?

For set top DVR boxes, is it still the Moxi and Motorola 3416 for new installs? I really want to use digital connections if possible. Which box is better? Which moxi model is it? The website shows several models http://www.charter.com/customers/sup...spx?menuitem=2.

Do you guys recommend just getting a DVR separate from the set top box?

Thanks for the advice!

Does anyone know what the current HD (non-DVR) receiver is that Charter is using? I am getting a new basement TV soon & trying to figure out the set-up.

The last one I got is a Motorola DCT6200 but that was several years ago.

Charter has said something about they updated they program guide and it might have affected HD boxes, I have 2 HD boxes ( Motorola 3416 ) and they both were working fine and all of a sudden today blam nothing but error message S0a00, thats all get on both HD boxes, now i have to wait until Tuesday until they can get a Tech out to fix this radiculous problem, the auto message at Charter said something about i can go to their website to find out how to fix the problem, i guess ill have to try that for now, i cant believe this

Good afternoon,

Modem recommendations - we recommend using DOCSIS 3.0 modems on our 16/2 and faster speeds. Just about any modem available for retail sale will work on our system.

You should be receiving your advertised speeds (Always test at speedtest.charter.com 1st, speeds do vary but generally if you are outside of a 5-10% variance please let us know at umatter2charter@chartercom.com and we'll investigate for you).

You are correct for the DVRs. "Better" equates to personal opinion. I have both and prefer the Motorola interface. Both have HDMI capabilities. We use Moxi 3012's in the STL market.

I'm assuming you're referring to Tivo on your last question. We do offer cable cards for use in third party DVRs. You will need to use a tuning adapter if SDV is activate in your area.

Let us know if you have any additional questions.

We're currently using Motorola DCH3200's.

Please send us a PM with the following and we can take a look at the boxes:

Name:
Phone Number on Account:
Contact Number:
Best Time To Call:
Email:
Address:

Ok, great. 3 more questions for you:

- This box will have HDMI, right?

- I just need to swing by a Charter office to pick one up, correct?

- Are there any charges involved for a non-DVR box?

Thanks

Yes, for the 1st two questions. We also have HDMI cables if you need one. There is a $5 monthly charge for the box.

A DVR box still requires a technician to come out & set up, is that correct?

No, Only Moxi's require a tech visit and provisioning.

Ahhh, might just pay the extra $6 or so per month & go the DVR route then. Thanks for the quick responses.

Do the non-Moxi DVR's have HDMI also?

Yes they do.

Hopefully UMatter can help me with this. I'm trying to get an HDMI HD DVR installed at my home in St. Clair, MO. We are served out of the Washington, MO office. I'd prefer a Motorola 6416 but am getting conflicting answers on availability. I already have your service with two HD boxes, so I'd be swapping out one of them. How do I get the DVR I want?

We can definitely help out. Please PM with your Name, Address, and Phone# and we'll be glad to take a look at this for you.

I thought they had made a mistake and meant to say it went digital only because we don't even get 96 upstairs - the TV shows snow and then the "no channel" blue screen. I just checked and it does come in downstairs, but just barely and it is very snowy.

I got my Charter DVR installed and I must admit the technology rocks. I really didn't know what I was missing. Now I'm wondering what's next. Comcast recently launched AnyRoom DVR service, similar to what U-Verse offers. Does Charter have any plans to offer this service? And if so, where in the St. Louis market will it be available?

guess we are the only two that care. I guess I will just get used to the grainy picture. Goodeluck.

I currently have the AT&T Elite DSL service (6 meg) and am thinking of switching to Charters 8 meg service. I would rather buy my own modem instead of leasing. What would anyone recommend? I'd like to get one that has wireless for my laptop, as well at least 4 ports.

Anyone having trouble with 782 and 785? I get a try again later error message.

Tim

That's interesting since I got the DCX3200.


http://www.newegg.com/Product/Produc...82E16825120003
At $30(+8) it's only ~7 months of cable modem rental. I don't know if there are any combo modem/routers, but regardless I would get a separate router. There is no need to couple your connection to your firewall/router.

I ended up going with a 2nd DVR & got the Motorola DCX3400. So far, seems like a nice device.

I have it hooked up to a new LG 60" PK550 in our basement. The intent was to get the kids out of the living room when they want to play video games, but after seeing this bad boy...Daddy is spending a lot of time downstairs!

I have a question about the Charter Internet equipment. I'm having it hooked up July 7th. Right now I am just planning on leasing the cable modem and I will purchase my own router to go with it. Is it better to purchase a combination modem/gateway device and not have to lease at all? I figure I would break even after about a year or so if I bought my own hardware. Just curious what most folks have done and what the advantages/disadvantages would be other than cost up front.

Personally I would keep the devices separate. Failures happen, and lighting storms happen, so if it were me I'd buy a modem and router as 2 separate devices. Feel free to start off by leasing to ensure that your services are working as expected. Once you are satisfied then you may find it makes more since for you to purchase your own modem. But for now start with a good Wifi/router unit and the leased modem.

I rented Charter's modem until I had evaluated and decided to keep their internet service. At that point, I decided to buy a modem and avoid the rental fee. The Charter rep told me I could buy the unit I was renting directly from Charter for one very reasonable price and stop the monthly rental charge, and I gladly did so. I likened it to "try before you buy."

It worked out very well, imho.

I don't recommend combining the modem and gateway/router devices, especially if it's a wireless router. Wireless routers are notoriously fussy bits of modern technology with occasional hair-pulling bouts of disconnects, hangs, and reboots until you find the right combination of make, model, and firmware release for your environment. Conversely, these kinds of modems are typically rock solid and pretty much set the bar for stability and reliability. You don't want to combine those two things, especially since it'll make fault isolation that much more difficult.

Black_macleod are you still having the problem with Moxi 3012 (switch to a channel and says check connections or if you don't get this channel call Charter to buy - when indeed you pay for that channel)? Still think it is a switch-digital problem? I am having this problem a lot. Anybody else? To be honest between this and having to put tape on the box to keep it from being incredibly slow I am starting to wonder if Moxi is worth it. How is the Motorola DVR? Do people have problems with it?

Yep, I'm still having the problem ... I figured UMatter2Charter would chime in on this issue, but apparently IDONTMATTER

It doesn't happen on every channel, but it almost always happens on some channels -- specifically, but not limited to, HGTV-HD and ESPN2-HD

Thanks for getting back to me. On a different note I am picking up that using a universal remote might help with the speed problem, Any recommendations for you all other including the UNC-WR7 people seem to like?