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St. Louis, MO - Charter - Page 85

post #2521 of 3563
Quote:
Originally Posted by Umatter2Charter View Post

Thanks for the feedback.

We made contact with our head end operations group and were advised that we encode at the same rate that is laid out across the national backbone.

Let us know if you have any futher questions.

Thank you,
Steve
http://www.charter.com/Umatter2Charter

Charters national backbone? All of the other cable companies backbone?
post #2522 of 3563
Quote:
Originally Posted by Umatter2Charter View Post

Thanks for the feedback.

We made contact with our head end operations group and were advised that we encode at the same rate that is laid out across the national backbone.

Let us know if you have any futher questions.

Thank you,
Steve
http://www.charter.com/Umatter2Charter

Steve
Please, I have no idea what this means. Do you?
And it doesn't answer the question: Why is picture quality worse than it used to be? Certainly there is enough anecdotal evidence on this forum to support the question.
Did the "rate ... across the national backbone" (whatever that means) change in December or at any other time in recent months?
barry
post #2523 of 3563
Quote:
Originally Posted by elgibby View Post

Steve
Please, I have no idea what this means. Do you?
And it doesn't answer the question: Why is picture quality worse than it used to be? Certainly there is enough anecdotal evidence on this forum to support the question.
Did the "rate ... across the national backbone" (whatever that means) change in December or at any other time in recent months?
barry

We have sent this to our head end operations group again and are waiting for a reply. We hope to have additional information and reply as soon as possible.

Thanks,
Steve
post #2524 of 3563
Quote:
Originally Posted by Umatter2Charter View Post


We have sent this to our head end operations group again and are waiting for a reply. We hope to have additional information and reply as soon as possible.

Thanks,
Steve

Perhaps the guys in the head end should read this forum.
post #2525 of 3563
Quote:
Originally Posted by opie99 View Post

Well, I answered my own question. When I unplugged the MOXI, waited a minute or two, then plugged it back in. Now the box will not even power up. Must be a bad power supply. Time to replace the box. Let the fun begin.....

Good Morning.

Just wanted to follow up and see if the MOXI issue is resolved. If you need further assistance, please send a private message with the name, address, and telephone number on the account and we'll be happy to assist.

-Steve
post #2526 of 3563
I replaced my moxi a week ago with the motorola multi-room DVR. After using it for a week, I must say I really like it. The user interface is obviously not as "pretty" as the Moxi's, but the box is so much more responsive. I was having major issues with my Moxi responding to commands from the remote (both the original and a Harmony remote).

Being able to send the kids to the basement to watch the latest recorded Disney channel show, has been a god-send. I also like that the Motorola has folders, and supports multiple deletions. That is, I can go through and check several different recordings and delete them all at once rather than having to delete them one at a time on the Moxi.

One thing you should know is that the box does not support external drives. After some experimenting and exchanged messages with UM2C, I've found out that the eSATA port on these boxes is currently disabled. I'm told that Charter is planning on enabling this port, and is targeting the end of April. The internal hard drive is 320mb (at least on mine) which should work for me until the port is enabled.
post #2527 of 3563
For the last few days the stuttering picture quality that has previously been stated here has deteriorated to brief outages. I lose my video, internet, and phone for about 30 seconds and it comes back. It was real bad the last two evenings happening every 30 minutes or so. It is like someone is working on the junction points or hubs since it is affecting all my neighbors. I wonder if this is wider. I am in Dardenne Prairie in St. Charles county next to O'fallon.
post #2528 of 3563
I had my old MOXI box replaced today with a newer model. According to the tech and many others, the only drives that can be used are eSATA drives. I have a fairly recent eSATA drive, so I connected that
up to the rear eSATA port. It recognizes the drive and asks you to format. I select format and click yes on the verify.....it then says "Please wait...." After about 15 minutes, the please wait goes away. Unfortunately,
if you go back in and click External drive, it does not show the drive as connected. If I look at Storage and Stats, it only shows the hard drive space on the MOXI itself (133GB).

I am using a Seagate FreeAgent 1TB external sata drive. Is there something special about the type of drive required here? or is there a special procedure to get this drive formatted so it can be recognized?

In chatting with the Charter folks online, they told me the USB port should also be active, but others are telling me no way. So who is correct here? I tried the USB rear port as well but no luck. It doesn't even get recognized.
post #2529 of 3563
Quote:
Originally Posted by GlendaleHDTV View Post

One thing you should know is that the box does not support external drives. After some experimenting and exchanged messages with UM2C, I've found out that the eSATA port on these boxes is currently disabled. I'm told that Charter is planning on enabling this port, and is targeting the end of April. The internal hard drive is 320mb (at least on mine) which should work for me until the port is enabled.

I really hope this is taken care of.
post #2530 of 3563
I have been having some issues of my DVR recording shows.
For example, last night I tired to tape a show. It showed that it was being rec. The show is about an hour long, I turned the tv on when there was still about 20 mins left, so I went to my menu and dvr and tried to start the show from the begining. Well the screen was all black and it showed that it was still recording. It wouldnt let me do anything. I couldnt even watch the live station. I had to stop it from recording to be able to watch the station. When I went to watch the recording, it was just black, wouldnt let me rewind, fast forward or anything. This has happend about 3 or 4 times since i got my new moto box. Any one have this issues?
post #2531 of 3563
UMatter - According to a notice on my bill channels were supposed to move yesterday, but I haven't seen that happen. I assume it meant analog since KTVI (now 3 and moving to 2) is already 2 on digital, IIRC. What's the scoop?
post #2532 of 3563
So I agreed to get a Moto DVR to test whether the crappy PQ is due to my
TiVos.

Naturally, it took two tries: one for me to waste last Saturday morning fetching a DVR only to get it home and find it defective; and two for a tech to come out this morning and swap it. Got home from work: no DVR service. Unbelievable.

But I don't need to record anything to see -- no surprise -- that the PQ is the same as on my TiVos, the same as many other people are seeing: pixelation, macroblocking etc.

What now, Charter?

barry
post #2533 of 3563
It should be the same its digital. but must shows look ok to me.

also why does my cable box sometimes tells me this channel will be available shortly?
Could the use of a smart strip to cut power to cable box when i turn my tv off cause this problem?

Quote:
Originally Posted by elgibby View Post

So I agreed to get a Moto DVR to test whether the crappy PQ is due to my
TiVos.

Naturally, it took two tries: one for me to waste last Saturday morning fetching a DVR only to get it home and find it defective; and two for a tech to come out this morning and swap it. Got home from work: no DVR service. Unbelievable.

But I don't need to record anything to see -- no surprise -- that the PQ is the same as on my TiVos, the same as many other people are seeing: pixelation, macroblocking etc.

What now, Charter?

barry
post #2534 of 3563
Quote:
Originally Posted by tootal2 View Post

It should be the same its digital. but must shows look ok to me.

also why does my cable box sometimes tells me this channel will be available shortly?
Could the use of a smart strip to cut power to cable box when i turn my tv off cause this problem?

Probably because then the guide has to update everytime you power it on
post #2535 of 3563
Quote:
Originally Posted by tootal2 View Post

It should be the same its digital. but must shows look ok to me.

It was the same. Except that the DVR I picked up at the Manchester Ave. office was DOA. So a tech came out and replaced it ... with a non-DVR STB. Which I have to kill another Saturday morning returning. I'm pretty much done with all of this.
post #2536 of 3563
Just had a DCX 3501m installed. I can't believe they used the same ancient 4:3 menu/guide system!

Granted it beats the Moxi as far as performance but they could have upgraded it. LAME
post #2537 of 3563
OK, now I'm totally flummoxed.

Watched my TiVo recording of "Chuck" last night -- it looked damn good: no breakups, macroblocking etc.

Nothing has changed since the techs left my place Thursday and the PQ was still lousy. Has Charter fixed something since then?

Have you folks who also posted about bad PQ noticed any improvement?

I'm in the 63118 FWIW.
thx
barry
post #2538 of 3563
Quote:
Originally Posted by elgibby View Post

OK, now I'm totally flummoxed.

Watched my TiVo recording of "Chuck" last night -- it looked damn good: no breakups, macroblocking etc.

Nothing has changed since the techs left my place Thursday and the PQ was still lousy. Has Charter fixed something since then?

Have you folks who also posted about bad PQ noticed any improvement?

I'm in the 63118 FWIW.
thx
barry

I noticed slight improvement, but the real macroblocking takes place in high bitrate situations (fast moving scenes, lights, fireworks, etc). I'm going to take some screenshots when I get home so you can see how bad it is during WWE Raw.
post #2539 of 3563
Quote:
Originally Posted by PreventerWind View Post

I noticed slight improvement, but the real macroblocking takes place in high bitrate situations (fast moving scenes, lights, fireworks, etc). I'm going to take some screenshots when I get home so you can see how bad it is during WWE Raw.

That's what I always noticed in "Chuck" -- in the fight scenes, especially, and the lighting on that show always has lots of red -- but I didn't see it last night.

barry
post #2540 of 3563
Quote:
Originally Posted by elgibby View Post

That's what I always noticed in "Chuck" -- in the fight scenes, especially, and the lighting on that show always has lots of red -- but I didn't see it last night.

barry

It looked fine to me, but i record it from a tv antenna on my tivo hds.

Star wars are spike looked ok ths week
post #2541 of 3563
Quote:
Originally Posted by PreventerWind View Post


I noticed slight improvement, but the real macroblocking takes place in high bitrate situations (fast moving scenes, lights, fireworks, etc). I'm going to take some screenshots when I get home so you can see how bad it is during WWE Raw.

My GF watches Monday Night RAW sometimes and I know what yer talking about, but I have to say I've always seen that since they went HD. I chalked it up to crappy WWE feeds. As it's not on my watch list and she doesn't seem to care I never gave it much thought. The other shows on the same channel look fine.
post #2542 of 3563
My Tivos got the new HD channel lineup pushed today! I know it's not coming for another two weeks (based on earlier comments form UMatter), and I'm sure it just got entered in earlier than it should have. But still, nice to see it's really coming!

UMatter, any chance of them going live early? Or did Tribune just jump the gun?
post #2543 of 3563
We've received no word of moving the launch up.

-George
post #2544 of 3563
Sometimes tivos add new channels way ahead of time

Quote:
Originally Posted by bkrodgers View Post

My Tivos got the new HD channel lineup pushed today! I know it's not coming for another two weeks (based on earlier comments form UMatter), and I'm sure it just got entered in earlier than it should have. But still, nice to see it's really coming!

UMatter, any chance of them going live early? Or did Tribune just jump the gun?
post #2545 of 3563
Quote:
Originally Posted by tootal2 View Post

Sometimes tivos add new channels way ahead of time

Yeah, I know. Usually it hasn't been two weeks early though.
post #2546 of 3563
Quote:
Originally Posted by black_macleod View Post

My GF watches Monday Night RAW sometimes and I know what yer talking about, but I have to say I've always seen that since they went HD. I chalked it up to crappy WWE feeds. As it's not on my watch list and she doesn't seem to care I never gave it much thought. The other shows on the same channel look fine.

Prior to this year, if you wanted to see macroblocking during Raw, you had to really look for it. You could usually notice it if you really looked for it during the wrestlers coming to the ring. Now however, you see it everywhere. You see it on flips, slams, runs, you see it in the crowd. And I can easiily see it 10 ft away. This, coming from a person who needs lasik surgery. It has EASILY become worse.

I left the STL area around Christmas for vacation. I came back early January on a Monday and then watched Raw and thought my TV went defective. The bitrate change happened sometime in that area. The reason you don't see it on other USA shows is because other USA shows are made up of still/slow-motion scenes. So its harder to detect. Also, USA isn't the only channel I've seen this with.

I keep promising to get screen grabs, but I always forget to. I won't tonight.
post #2547 of 3563
Quote:
Originally Posted by PreventerWind View Post

I left the STL area around Christmas for vacation. I came back early January on a Monday and then watched Raw and thought my TV went defective. The bitrate change happened sometime in that area. The reason you don't see it on other USA shows is because other USA shows are made up of still/slow-motion scenes.

I can confirm this timeframe, and that stills are fine but motion sucks big ones. I'm not just believing my eyes, either. Recordings from last fall are larger than current ones and have a higher bitrate (same channel, obviously).
post #2548 of 3563
PreventerWind, bunglebungle Sorry to hear of the trouble. Please sent the screen shots when you can. I would be more then happy to take a look and see what is going on.

Thanks,

Seph
post #2549 of 3563
Quote:
Originally Posted by bunglebungle View Post

I can confirm this timeframe, and that stills are fine but motion sucks big ones. I'm not just believing my eyes, either. Recordings from last fall are larger than current ones and have a higher bitrate (same channel, obviously).

I agree with that timeframe as well.
post #2550 of 3563



This is from Bulletproof Monk. It's easy to see how blocky everything is. Some of the weirdness is because it was an interlaced channel, but even so there is some obvious compression going on. The still doesn't do it justice, but I remember when I watched this the compression artifacts really bugged me. I can't remember the exact figures, but I compared files and bitrates for recordings from last fall from ones this year on the same channel. The bitrate on the new recordings was something like 15% less than previously. Subjectively, I used to noticed compression artifacts occasionally, but now they are apparent pretty much constantly.
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