Originally Posted by Tom Grooms
[START RANT] Hey umatter, do ya think you can get someone out hear to fix my moms signal issue? I've been calling for two days and finally got someone to schedule an appointment. Well, I've been sitting here since 4:00pm baby sitting my mothers house waiting for the cable guy to get her fixed. Its 8:45 and I got nothing but another wasted evening. I do want to thank you for the three automated phone calls confirming my appointment tonight between 5 and 7. Those were a nice touch.
And while were at it, do you think you can bury the bright orange cable that's laying in the yard? They've been mowing around it for 18 months.
Jack is the name on the account but I'm authorized to make decisions and decisions will be made! If you need to make a phone call, you'll find it in the notes.
[CONTINUE RANT] If we're not back up very soon, I'll be dropping off all the boxes, DVR's, routers and modems to a local office and we'll see what AT&T U-verse, Direct TV and Dish Network have to offer. You ARE NOT the only game in town.
PS, I will NOT BE UNPLUGGING THE BOX AND WAITING 20 SECONDS ANYMORE and I DO NOT WANT A LAND LINE. Please don't ask.
I am very sorry to hear about the trouble that has been happening with your parent's account. I can certainly look into this for you but you put private information publicly. I have that information, could you please edit that post removing all references to phone numbers and account numbers?
I am going to take a look to see what is going on, and I will be moving this conversation to private messages due to account sensitive information that may need to be exchanged discussed. I apologize once again for the trouble with the services, and I will make sure this gets taken care of for you.