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St. Louis, MO - Charter - Page 106

post #3151 of 3563
Quote:
Originally Posted by mgkdragn View Post

I kinda figured as much, just want to be prepared .. appreciate you setting the "record" straight ...

Anytime
post #3152 of 3563
I dont think it will affect tivos. but i could be wrong. redoing 200 season passes will be a lot of work


Quote:
Originally Posted by Umatter2Charter View Post

Sorry for any conflicting information. To set the record straight, customers WILL BE REQUIRED to reset their DVR series recordings with the new channel locations. Failure to do so may result in incorrect programming being recorded or set recordings being missed. This was news to me as well...

If you have any other questions please feel free to let us know.

-Abby
post #3153 of 3563
Anyone else having trouble with the channel line-up on Windows Media Center? It says that the guide listings are from Zap2it. When I go to Zap2it.com, the listings on their website are correct with new line-up, but my listings in Media Center are still the old listings. I've redownloaded the listings several times, to no avail.

I've sent a e-mail to Zap2it's support, but I'm wondering if anyone else had this issue and have figured out how to get the new listings?
post #3154 of 3563
Quote:
Originally Posted by tootal2 View Post

I dont think it will affect tivos. but i could be wrong. redoing 200 season passes will be a lot of work

TiVos seem to be acquiring new info, tho I had to force a data download. And a restart. And cable cards seem to have issues.

Other than that, going "smoothly"
post #3155 of 3563
Umatter,
The info on the web said Manchester, MO changes on the 19th. What time do they expect to do that? Just wondering when I have to change the channels for scheduled recordings on my MOXI
post #3156 of 3563
I see they have changed the date to the 21st.
post #3157 of 3563
Quote:
Originally Posted by elgibby View Post

TiVos seem to be acquiring new info, tho I had to force a data download. And a restart. And cable cards seem to have issues.

Other than that, going "smoothly"

you got the new channel lineup? whats wrong with your cable cards?
post #3158 of 3563
I have windows media center with cable card. But i dont think my area has been upgraded to the new lineup. How can i tell when the new lineup starts?


Quote:
Originally Posted by JeffRand View Post

Anyone else having trouble with the channel line-up on Windows Media Center? It says that the guide listings are from Zap2it. When I go to Zap2it.com, the listings on their website are correct with new line-up, but my listings in Media Center are still the old listings. I've redownloaded the listings several times, to no avail.

I've sent a e-mail to Zap2it's support, but I'm wondering if anyone else had this issue and have figured out how to get the new listings?
post #3159 of 3563
Quote:
Originally Posted by elgibby View Post

TiVos seem to be acquiring new info, tho I had to force a data download. And a restart. And cable cards seem to have issues.

Other than that, going "smoothly"

Good afternoon,

What's going on with your cable cards?


George
post #3160 of 3563
Quote:
Originally Posted by tootal2 View Post

... redoing 200 season passes will be a lot of work

200? Seriously???
post #3161 of 3563
Good news/bad news regarding Tivos and the new channel line-up. My season passes appear to be migrating to the new channels automatically. The bad news is that though the channel guide has the new line-up, the actual channel switch doesn't occur until Saturday. Looks like I'll have to do some manual overrides in the interim. Any chance the channel switch will occur tonight?
post #3162 of 3563
Quote:
Originally Posted by thilt View Post

Good news/bad news regarding Tivos and the new channel line-up. My season passes appear to be migrating to the new channels automatically. The bad news is that though the channel guide has the new line-up, the actual channel switch doesn't occur until Saturday. Looks like I'll have to do some manual overrides in the interim. Any chance the channel switch will occur tonight?

agreed. this completely and utterly sucks. I'm fine with them standardizing the channels, I'm pissed that much **** isn't going to be recorded properly because they changed the roll-out date.
post #3163 of 3563
Good Evening,

We are extremely sorry for the mixup that this is causing. Some customers with a retail TiVo and Charter CableCARD may not have the correct lineup on the day of the channel changes. The lineup may be fed from one headend for their equipment, but their TiVo channel lineup information was set up from a different area (e.g. Belleville headend for equipment and Maryville for channel lineup). Customers are still able to tune their channels to the old channel location. There is not a need for a tech for this issue.

Thanks,

Dylan
post #3164 of 3563
so, we're just out of luck until Saturday?
post #3165 of 3563
Quote:
Originally Posted by tootal2 View Post

I have windows media center with cable card. But i dont think my area has been upgraded to the new lineup. How can i tell when the new lineup starts?

Mycharterchannels.com has all of the latest information on lineup changes.
post #3166 of 3563
Quote:
Originally Posted by mikesweeney View Post

so, we're just out of luck until Saturday?

The only *possible* fix is that in some areas TiVo offers multiple guides for a given zip code. If this is set incorrectly it may cause your guide to reflect an area that is scheduled to change at a later date than is expected so we do recommend making sure that you have the correct guide loaded.

Thanks,

Dylan
post #3167 of 3563
Quote:
Originally Posted by Umatter2Charter View Post

The only *possible* fix is that in some areas TiVo offers multiple guides for a given zip code. If this is set incorrectly it may cause your guide to reflect an area that is scheduled to change at a later date than is expected so we do recommend making sure that you have the correct guide loaded.

Thanks,

Dylan

I know my zip code is correct, so now what?
post #3168 of 3563
Quote:
Originally Posted by mikesweeney View Post

I know my zip code is correct, so now what?

Unfortunately you will have to wait for the launches before they lineup correctly

Again, we sincerely apologize for the inconvenience and appreciate your patience.

Thanks,

Dylan
post #3169 of 3563
Quote:
Originally Posted by Umatter2Charter View Post

Mycharterchannels.com has all of the latest information on lineup changes.

I'm in Florissant and it says the 18th. My cable card tuner in my media center does not have the correct line-up in the guide. As I stated earlier today, redownloading the guide data doesn't help. Without the correct line-up, the cable card/tuning adapter won't work. When can I expect to get the correct line-up in the guide?
post #3170 of 3563
Quote:
Originally Posted by Umatter2Charter View Post

Unfortunately you will have to wait for the launches before they lineup correctly

Again, we sincerely apologize for the inconvenience and appreciate your patience.

Thanks,

Dylan

Well, that's ridiculous. I'm paying for a service that isn't working properly through no fault of my own and nothing can be done.
post #3171 of 3563
Quote:
Originally Posted by JeffRand View Post

I'm in Florissant and it says the 18th. My cable card tuner in my media center does not have the correct line-up in the guide. As I stated earlier today, redownloading the guide data doesn't help. Without the correct line-up, the cable card/tuning adapter won't work. When can I expect to get the correct line-up in the guide?

Good Evening,

Sorry to hear about the trouble. We have verified that we are pushing the correct guide data for your area. This would need to be resolved through Zap2it.

Thanks,

Dylan
post #3172 of 3563
Quote:
Originally Posted by Umatter2Charter View Post

snip... Customers are still able to tune their channels to the old channel location.

Doesn't work for me with my cable card. Windows Media Center needs the correct guide data in order to tune the cable card/tuning adapter.
post #3173 of 3563
Quote:
Originally Posted by mikesweeney View Post

Well, that's ridiculous. I'm paying for a service that isn't working properly through no fault of my own and nothing can be done.



We're working very closely with all of our vendors to ensure a seamless transition to our new guide and channel lineups, and we did not anticipate for this to happen. We request that our vendors make their updates after 11 p.m. the night prior to the change to minimize impact to viewing schedules. In this instance the update occurred before the channels were moved to their new locations.

Per the schedule in our possession published 3/20 Ballwin area was set to change on 4/21 and all vendors were made aware of this. If possible, please go through the guide setup again and verify that there are not multiple options for your zip code, which is the case in many areas.

Thanks,

Dylan
post #3174 of 3563
Quote:
Originally Posted by Umatter2Charter View Post

Good Evening,

Sorry to hear about the trouble. We have verified that we are pushing the correct guide data for your area. This would need to be resolved through Zap2it.

Thanks,

Dylan

As I stated earlier today, I notified Zap2it, and so far no response at all. Why in the world didn't Charter give Zap2it both the old and the new line-ups well ahead of time, so that the new line-up would be available on Zap2it BEFORE the changes were made to the channels?

I pay a fortune for this service (~ $2.60/day), and it is useless right now. Every channel says "Channel Unavailable (SDV error:1)".
post #3175 of 3563
Quote:
Originally Posted by JeffRand View Post

As I stated earlier today, I notified Zap2it, and so far no response at all. Why in the world didn't Charter give Zap2it both the old and the new line-ups well ahead of time, so that the new line-up would be available on Zap2it BEFORE the changes were made to the channels?

I pay a fortune for this service (~ $2.60/day), and it is useless right now. Every channel says "Channel Unavailable (SDV error:1)".

Good Evening,

We're sorry to read that Zap2it did not update for you with our new channel lineup information. As we indicated above, our new lineup was provided to all of our service partners with plenty of notice for the changes. The fact that Zap2it's website listing is correct shows that they have the correct guide listing information. Zap2it obtains their information from Tribune which also provides information to TiVo. A member of our team, who also lives in Florissant, owns a TiVo unit and it has fully updated. This means that the guide data has been pushed out successfully from Tribune, as well.

At this point, it appears that all the initial steps are covers, so we are going to need to do some additional troubleshooting to help you resolve this situation. Please PM us with account details so we can get to work determining why you are unable to pull the guide data.

Thanks,

Dylan
post #3176 of 3563
Quote:
Originally Posted by Umatter2Charter View Post

Good Evening,

We're sorry to read that Zap2it did not update for you with our new channel lineup information. As we indicated above, our new lineup was provided to all of our service partners with plenty of notice for the changes. The fact that Zap2it's website listing is correct shows that they have the correct guide listing information. Zap2it obtains their information from Tribune which also provides information to TiVo. A member of our team, who also lives in Florissant, owns a TiVo unit and it has fully updated. This means that the guide data has been pushed out successfully from Tribune, as well.

At this point, it appears that all the initial steps are covers, so we are going to need to do some additional troubleshooting to help you resolve this situation. Please PM us with account details so we can get to work determining why you are unable to pull the guide data.

Thanks,

Dylan

I just received a reply from Zap2it and they said that their data is correct and that I must take it up with Microsoft on their connect web site.

The connect ticket I opened is here, in case anyone else is having the same issue:https://connect.microsoft.com/site11...arter-in-63031

I'll send a PM with my account details, for whatever good that will do.
post #3177 of 3563
Quote:
Originally Posted by Saluki View Post

200? Seriously???

yep but i think some of the shows are not on anymore.
I need to go thru the season passes and delete the shows that are not on anymore.
post #3178 of 3563
I get listings from SchedulesDirect, which comes from Zap2it. My location changes tomorrow, but I already see the new channels in my lineup. Somehow the old ones are still present, though, too. For instance, I don't have all channels enabled in the lineup. It still shows 780 KDNLDT enabled, but there's a disabled 780 TBSHD and a disabled 712 KDNLDT. It appears that the new channels are present, but anywhere I am subscribed to one it still appears in the old spot. I guess that's about as good a way to have it work as I can imagine, but I suppose that's only SchedulesDirect. No clue how MS/Tivo handle it.

Charter, what time tomorrow do the channels change? Is it at midnight tonight? Or just whenever it happens?
post #3179 of 3563
Quote:
Originally Posted by bunglebungle View Post

I get listings from SchedulesDirect, which comes from Zap2it. My location changes tomorrow, but I already see the new channels in my lineup. Somehow the old ones are still present, though, too. For instance, I don't have all channels enabled in the lineup. It still shows 780 KDNLDT enabled, but there's a disabled 780 TBSHD and a disabled 712 KDNLDT. It appears that the new channels are present, but anywhere I am subscribed to one it still appears in the old spot. I guess that's about as good a way to have it work as I can imagine, but I suppose that's only SchedulesDirect. No clue how MS/Tivo handle it.

Charter, what time tomorrow do the channels change? Is it at midnight tonight? Or just whenever it happens?

Good Morning,

It may vary slightly but currently they are changing between midnight and 2am. You may have to reset all equipment in the morning for the guide to load properly.

Thanks,

Dylan
post #3180 of 3563
I hope its at 2:00 am when i go to sleep. I have 2 tivos and a wmc computer with cable cards. cant wait to see what happens. But they all have tv antenna so i wont mess most of my shows


Quote:
Originally Posted by bunglebungle View Post

I get listings from SchedulesDirect, which comes from Zap2it. My location changes tomorrow, but I already see the new channels in my lineup. Somehow the old ones are still present, though, too. For instance, I don't have all channels enabled in the lineup. It still shows 780 KDNLDT enabled, but there's a disabled 780 TBSHD and a disabled 712 KDNLDT. It appears that the new channels are present, but anywhere I am subscribed to one it still appears in the old spot. I guess that's about as good a way to have it work as I can imagine, but I suppose that's only SchedulesDirect. No clue how MS/Tivo handle it.

Charter, what time tomorrow do the channels change? Is it at midnight tonight? Or just whenever it happens?
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