St. Louis, MO - Charter - Page 109

Originally Posted by tootal2

When the tuning adapter was installed on my tivo they used a splitter but when i got my self install cable card kit i didnt get a spliter. Does the spliter matter?

also im am getting a weak single on tbshd with wmc. but its fine on my tivo.

Originally Posted by Umatter2Charter

Good evening,

The splitter doesn't really matter if you do not need to split the cable. However if you are getting a weak signal on your WMC you could use a spliiter to boost the signal. Most retail splitters are normally +3 -3 dBMV so it could boost the signal. If I remember correctly they make splitters that go higher.

Are you getting any service issues on that channel? As long as the channel itself is working as it should I don't see how a lower signal would be an issue. Cable runs on a range of levels, and as long as they are meeting then you should be good.

Thanks,

Jeremy

Originally Posted by linkinx

Seriously how is this still not fixed?

I did the zip code change, but now I am only getting six days worth of guide data and more importantly I don't want to mess with it until I get it back to the correct Olivette lineup...

I realize the issue may not be directly related to charter, but at this point charter needs to take some ownership and get it fixed directly with MS or Zap2it and stop pointing fingers.

Originally Posted by Drizzt_DoUrden

UM2C,

You guys need to seriously start thinking about providing digital receivers to your customers, much like the satellite companies and U-Verse does. This new channel configuration is great and all for HD content, but you just wiped out several channels that I was able to watch without a box, and terrible timing too considering it's right in the middle of the Stanley Cup Playoffs (NBC Sports is now digital box required).

Very disappointing.

Originally Posted by bunglebungle

If that means there can be less compression on all channels that's a good thing.

Originally Posted by Umatter2Charter

Good afternoon,

I talked with a couple of people, and sadly this is an issue we have no control over. We have contacted Tribune who has recevied our updated guide information. Tribune, in turn, contacted Microsoft to escalate the issue. We were then directed by Microsoft to have customers contact them about these issues directly. I am very sorry for the trouble once again, and hope that by contacting Microsoft you can get these issues resolved.

Please reach out to Microsoft on their portal to submit the data issue: https://connect.microsoft.com/site1145

Thanks,

Jeremy

Originally Posted by docbells

Agree - the timing could not have been worse to remove NBC Sports from the available channels you can watch without a box. I already have two boxes through you guys, but I find no need to pay for a third so I can watch the same channels in my bedroom. Please add NBC Sports back to the lineup!

Originally Posted by bunglebungle

Eventually they'll completely get rid of analog so you'll always need a box of some sort, which eliminates one advantage of cable in my opinion (access built-in to TVs). If SD channels were available via clear QAM (ala Wide Open West's policy), then at least newer TVs could get channels without a box. However, this method requires Charter to disconnect or add line filters to block non-paying customers, whereas a cablecard box can be controlled remotely, so they don't really like this. Removing analog channels also frees up bandwidth for HD, and I bet the number of people complaining for more channels in HD is more than the number of people complaining about the lost channels. If that means there can be less compression on all channels that's a good thing.

One thought for Charter, though - stupid channels like QVC are already available on clear QAM. Why not drop the analog version of that instead of something like NBC sports that people might watch?

Originally Posted by Houdini

Umatter2Charter, I'm on a moxi 3012 hd box here in o fallon il (belleville area). When the new channel lineup was pushed to my box on the 24th, I am left with a ton of channels around the 700+ to 800+ range that have no channel name, no icon, or program info. Most of these channels do tune in and it appears they may be duplicates of other channels. Any reason this happened? Is charter going to clean this up or do I have to go disable every single one to remove it from list? Very annoying. Example = channel 710.

Originally Posted by Houdini

^It's fixed. Thanks!

Originally Posted by black_macleod

UMatter can you please check the NBCSports feed? Horrible break up on the hockey game today. All other channels seem fine.

Originally Posted by black_macleod

UMatter can you please check the NBCSports feed? Horrible break up on the hockey game today. All other channels seem fine.

Originally Posted by phreaknes

Ok I'm thinking pretty seriously about building a CableCard system for my house using Ceton tuners and Win7 A couple of questions

1. I know I cant get PPV and VOD with cable card. Are there any channels or services that I cant get with cable card?

2. My plan is to have a 'server' downstairs that has the Ceton card and storage but headless, my laptop and an extender in the living room. Would I be able to record a show downstairs and then watch it on either my laptop win7Ult or my extender?

Thanks

Originally Posted by phreaknes

Ok I'm thinking pretty seriously about building a CableCard system for my house using Ceton tuners and Win7 A couple of questions

1. I know I cant get PPV and VOD with cable card. Are there any channels or services that I cant get with cable card?

2. My plan is to have a 'server' downstairs that has the Ceton card and storage but headless, my laptop and an extender in the living room. Would I be able to record a show downstairs and then watch it on either my laptop win7Ult or my extender?

Thanks

Originally Posted by jkramer

I you wont be able to watch subscription based recorded content on the second pc. You can use an available tuner on the prime for the second pc to watch and record stuff on that second pc.

The extender will work just fine with any content.

Originally Posted by phreaknes


what is 'the prime'

So I cant watch hbo recorded shows on my laptop, but can through the extender, but the discovery channel I can watch anywhere?

Originally Posted by bunglebungle

My New Girl (Fox HD) recording last night had significant signal issues (sound and video dropouts, pixellation). Anyone else have problems? We've had signal quality issues in the past but nothing lately, and no changes other than introducing the HDHR Prime. Just wondering if it was a source issue or something I should start investigating locally.

Originally Posted by tootal2

I am having problems recording shows on tbshd with windows media center. everytime it records conan it gets a playready thing. other people with charter in other citys are having this same problem.

Originally Posted by Umatter2Charter


Good Morning,

Sorry for the trouble. This has been escalated to TBS. It is a Copy Protection issue. We have it set to Copy Freely.

Basically what it boils down to, is that even if the stream is flagged as copy freely, the content may still have embedded Copy protection. We aren't modifying the base content protection, only the stream. So it would come down to the content owners settings.

6.4.3 Relationship between Embedded CCI and EMI
A protected stream of content may consist of one or more programs. Each of these programs may be assigned
a different level of Embedded CCI. Since EMI is associated with the overall stream of content it is possible that
the stream will be composed of multiple programs and that the EMI will not match the Embedded CCI value of
each of the protected programs. In the event that there is a conflict, the most restrictive Embedded CCI value
will be used for the EMI.

Thanks,

Dylan

Originally Posted by jkramer


Everybody loves Raymond does this on a regular basis as well. I think that was coming from channel 11, may be tbs as well.