Quote:
Originally Posted by StockInv 
Last week I heard the same thing from a technician. My Moxi box recently died, and I received the only choice in its place, the Motorola DVR. Charter won't support the multi-room setup anymore. This is quite unfortunate and leaves Charter at a competitive disadvantage. Compared to the Moxi, the Motorola DVR is horrible and I dislike it immensely. You would think that as important as DVR's are, Charter would come up with a suitable model, LIKE THE MOXI.
The last few experiences I've had with Charter have been quite worrisome in that I'm receiving misinformation. I'm being told things that aren't true. I thought Charter customer service had greatly improved over the past few years, but it appears they are reverting back to their old ways.
Last week I heard the same thing from a technician. My Moxi box recently died, and I received the only choice in its place, the Motorola DVR. Charter won't support the multi-room setup anymore. This is quite unfortunate and leaves Charter at a competitive disadvantage. Compared to the Moxi, the Motorola DVR is horrible and I dislike it immensely. You would think that as important as DVR's are, Charter would come up with a suitable model, LIKE THE MOXI.
The last few experiences I've had with Charter have been quite worrisome in that I'm receiving misinformation. I'm being told things that aren't true. I thought Charter customer service had greatly improved over the past few years, but it appears they are reverting back to their old ways.
Hi StockInv,
As a customer, your feedback is valuable to us and we will be sure to pass it along. In regards to Moxi, we are no longer offering them on installs/upgrades/service visits. No immediate action is required for existing Moxi customers. However, if they require a replacement, the equipment will be replaced with Motorola equipment. This will provide an interactive guide that is the same on all TVs and reliable equipment. Moxi receivers have a high frequency for technical issues and failures. Repairs are not always possible, and issues may reoccur. For that reason, a Moxi receiver is not performing the way it should, we will replace it with a Motorola receiver.
In regards to Multi-Room DVRs (MRDVR), we feel that the best possible customer experience is one in which our customers have full control over their viewing experience on every TV. For example, with MRDVR service, you are not able to pause and rewind live TV on secondary receivers. In addition, you are not able to schedule, delete and manage recordings from secondary receivers. This limits control over your viewing experience. We ARE exploring options to provide a service that would allow for content sharing, without sacrificing other core DVR functionality.
We look forward to improving your customer experience so feel free to PM us if we can be of further assistance.
Thank you,
Abby
There is currently an intermittent noisei ssue in that area causing trouble. We have an outage ticket open and system techs were out all day yesterday and today. We will continue to work on this until we have it resolved.
